Victory Honda of Jackson - Service Center

Great service team at Victory Honda Jackson Tn. The service writer is always polite and explains and recommended service. Service technican are superb. I have been having my vehicles serviced here The service writer is always polite and explains and recommended service. Service technican are superb. I have been having my vehicles serviced here for 23 years. More

We continue to get great service as always from Tyler and his team! I’ll continue to have my Honda’s serviced at Victory Honda. his team! I’ll continue to have my Honda’s serviced at Victory Honda. More

Spoke with Kim on a Monday afternoon, and she scheduled my Car Doc 5,000 mile service for the next day. When I arrived I was asked who my Service Advisor was, and I advised that I wasn't given an Advisor' my Car Doc 5,000 mile service for the next day. When I arrived I was asked who my Service Advisor was, and I advised that I wasn't given an Advisor's name. The person went inside to check who my Advisor was, and when he returned he said he would be my Advisor. I waited just over an hour for the oil change and tire rotation, which exceeded my expectations. Terry was professional, and he explained everything on my multi-point inspection checklist. More

I have always been happy with the service I get at Victory Honda. Great service! Victory Honda. Great service! More

Worth Every Mile – Best Honda Dealership in the Nation! I drove over an hour and a half to visit this Honda dealership, and let me tell you — it was worth every single mile. This team is leaps and bound I drove over an hour and a half to visit this Honda dealership, and let me tell you — it was worth every single mile. This team is leaps and bounds better than any dealership I’ve experienced, especially compared to my local options. They’ve truly raised the bar for what car buying and service should look like. On June 20, I brought my vehicle in for an update, tire rotation, oil change, and brake inspection, and the service department had everything professionally completed within TWO HOURS. That level of efficiency and excellence is rare and deeply appreciated. But what really set this place apart was the customer service. The team at the front desk were hands-down some of the most helpful, informed, and genuinely kind people I’ve ever interacted with. They made me feel welcomed, respected, and valued — qualities that are often missing in today's customer experience. If there were a national award for dealership service, this team would be top contenders. Major shoutout to Tyler in Sales — the real MVP — for helping me find and secure my dream car. Tyler was patient, knowledgeable, and sincerely excited for me throughout the entire process. It's rare to meet someone who clearly loves helping others and does so with such integrity and passion. This dealership has been the best I’ve ever worked with. The entire staff genuinely cares about the people they serve, and it shows in every interaction. If you're looking for the gold standard in automotive sales and service, this is the place. They don’t just sell cars — they build trust, loyalty, and lifelong customers. Thank you for redefining excellence. You’ve earned not only my business, but my highest recommendation. More

Took my money, kept my car for 3 days, and gave me more problems than I came in with. The icing on the cake? They wrote, emailed, and asked me to return because my car needed more work (or did they mean problems than I came in with. The icing on the cake? They wrote, emailed, and asked me to return because my car needed more work (or did they mean I needed more working over?!). Don’t go…trust the reviews….don’t…I repeat…DONT TAKE YOUR CAR THERE! It’s sad because some of the people were actually trying to work….this review is asking for names. I don’t want to mention names. But it won’t accept submissions….so disregard the names I pick. However management bears responsibility. More

Service department is not well run. Waiting 2hrs. Before they tell me they just pulled it in. Heard several others in the lobby with the same issues. One person left after Waiting 3 hou Waiting 2hrs. Before they tell me they just pulled it in. Heard several others in the lobby with the same issues. One person left after Waiting 3 hours without getting her vehicle fixed. More

Body shop did excellent repair on my accord. thank you to all involved.I always have excellent service experience thank you to all involved.I always have excellent service experience More

No way,no way, would I recommend this service department. The right hand does not know what the left hand id doing. I went for the appointment and it was a waist of time and gas. The tech would not put t The right hand does not know what the left hand id doing. I went for the appointment and it was a waist of time and gas. The tech would not put the part on. I wish I had of know before wasting my time. I was told by the service advisor that they could put the part on the vehicle. It seems like the customer needs to speak to the tech since he is over doing the work not the service advisor. Awful experience at this victory Honda in Jackson tn. This review will not let me send this review unless I select yes to recommend this service center. I do not recommend this service center . More

Customer follow-up SUCKS This outfit has an individual who calls customers after their visit to the dealership to ask how their visit to the dealership went. He certainly dese This outfit has an individual who calls customers after their visit to the dealership to ask how their visit to the dealership went. He certainly deserves special recognition...JIM REESE. He called me, and I told him what a sorry experience I had. He asked how the dealership could help retain my business, and I told him. He told me HE would talk to the staff and HE would call me back. HE never called back. I called him today, 6-8, asking why he never called me, and as I was talking, he kept talking over me. I asked him to please stop talking over me, and he hung up on me. I called right back, and when I got him back on the line, he tried to pretend he didn't know who I was! As I again attempted to explain what I wanted from the dealership, again he interrupted, and I again asked him to stop interrupting. Again, this individual who so much lacks a professional bone in his body hung up on me! I immediately hung up and called the dealership, made an appointment tp speak with the General Manager tomorrow. More