Victory Honda of Jackson - Service Center

Just bought a SUV from David at Victory Honda. It was my third vehicle from there. There was a slight issue with the steering so i took it in to service. Of course when I went to show the service tech the p third vehicle from there. There was a slight issue with the steering so i took it in to service. Of course when I went to show the service tech the problem it didn't happen. Thanks to the knowledgeable and helpful service staff they were able to use my description of the issue to pin point the problem. They got me fixed up right away and even loaned me a car to drive while mine was in the shop. Oh did I mention they took care of the bill! You can't find better people anywhere, they really know how to treat customers right. Special thanks to David, Kevin and Judy! More

Engine light on vehicle was on, so we scheduled an 11am appointment. We were told over the phone that the diagnostic work would cost $85, but if we had service, the 85 would go towards that. We arrived at appointment. We were told over the phone that the diagnostic work would cost $85, but if we had service, the 85 would go towards that. We arrived at 11am, they began working on it at noon. After the diagnostic, we were told we had a bad battery, bad ima battery, needed transmission service, and a new cabin filter. Knowing we did not have enough money to have all those services performed, I told the receptionist that I needed to do a little research then get back to her. After about 5 minutes of checking prices online, I decided that we should just have the battery changed and work out how to have the other service later. By the time I went to let them know our decision, the first receptionist was gone to lunch. I asked the receptionist who was there about the cost of a new battery and asked if it would be alright to change the battery on my own, because I am completely capable and saw no need to spend the time and money for them to do it. I asked if the $85 diagnostic fee could be applied to the cost of the battery. She said she didn't think it would be a problem. I asked if it was ok to negotiate this with her or should I wait for the original receptionist. She said she could handle it and would notify the technicians. Later, the second receptionist came out and asked if we could return the old battery and we would be refunded, and we said that would be fine. After another 45 minutes or so, the original receptionist (Jennifer) came to the lobby and said that she had heard we were mad and did not seem to understand why we had chosen to simply buy the new battery. We explained we were not angry, we were just sitting in the lobby waiting for what to do next. She verified that we did want to just buy the battery and seemed surprised that I wanted to install the battery myself, but didn't say anything else. After about 15 more minutes of waiting, I went to the reception desk to check out and found that the bill was $235, rather than the $135 I expected (since it was explained to me that I would only pay the cost of the battery when I asked. I was sure to clarify with the second receptionist). I was visibly frustrated and asked why it was so expensive, and the receptionist got defensive and explained that the $85 would only apply if they did service on the vehicle. I told her that that was not what was communicated to me, or clearly I wouldn't have chosen that option. At that point the manager, Kevin, approached and began explaining, once again that service was required to waive the $85 fee. I told him that would be fine if it had been told to me when I asked the first time. He offered to cut part of the price, but it was still far more than I was willing to pay just to buy a battery. He continued to explain that it wasn't their policy, as if I hadn't heard him. I explained that my issue was not with the policy it was the misinformation. At this point, my wife entered and he felt the need to re-explain the problem to her. She was more frustrated than me, due to the long wait we had already experienced and the unexpected price. They spoke in a defensive, patronizing manner, only trying to defend themselves and make us feel like we were making a mistake and disrespecting them. If they had simply said it was not their policy and the earlier receptionist was mistaken, I would not be so frustrated, but they were completely unsympathetic and unapologetic. Kevin said that he thought what was really happening here is that I was being "indecisive," and made a mistake. Nearly every time I have gotten service here, there has been some sort of hidden charge or some way of getting out of deals I thought I was supposed to receive for my Honda. When I bought the car from the dealership, free lifetime oil change was part of the deal. I asked if there were any strings attached and they said no. But, my second oil change, they found other maintenance and told me that to get the free oil change I had to use them for all maintenance. I feel that every thing someone tells me has to be in writing, signed or there will be some policy brought up later that I cannot argue against. From what I can tell the actual work done is great, but I cannot afford to use them for all my maintenance and repairs. When I've tried to find other options they act as if I'm insulting them. I love my car, but this dealership and service center make me never want to buy or repair a car again. I will do everything I can in the future to avoid this place. More

On a towed in vehicle told 1 price for diagnostic and doubled it. Would not honor coupon they mailed out. Said it was not presented when towed in, doubled it. Would not honor coupon they mailed out. Said it was not presented when towed in, More

Every time I visit Victory Honda for service I receive the best treatment. Judy is always wiling to help with any question I may have. Kevin always goes above and beyond what he is required to do to ens the best treatment. Judy is always wiling to help with any question I may have. Kevin always goes above and beyond what he is required to do to ensure my satisfaction. I have been very satisfied with my visits to the service area of Victory Honda. More