Victory Honda of Muncie

Talk about arrogant, selfish and pure creap. I had the displeasure of purchasing a Honda Odyssey from Victory. The origanal sales person was polite enough but when we wouldn't agree to the over 800.00 pay displeasure of purchasing a Honda Odyssey from Victory. The origanal sales person was polite enough but when we wouldn't agree to the over 800.00 payment they sent in Mr Personality. After being brow beaten to no end we walked. They sent the origanal sales person out with a 100.00 less payment. We came back in signed up and gpt home. We reviewed our paper work and payed almost 2000.00 for a warranty we were not told about nor ever wanted. So not only were we dumb enough to sign anything under duress but we left without them fixing the scratch they put in it while cleaning it up. Brand new car with a huge scratch that looks like it was keyed. Too bad that 2000.00 unwanted warranty doesn't cover it. Victory honda should be shut down they are jerks who laugh in your face and abuse you the entire time. Sad that people treat others like that. More

My wife and I got sucked into one of those weekend sales extravaganza ripoffs back in October and went to Victory to buy used vehicle. After trading in my 2005 Dodge Charger (KBB value was over $10,000, th extravaganza ripoffs back in October and went to Victory to buy used vehicle. After trading in my 2005 Dodge Charger (KBB value was over $10,000, the dealership offered me $7,800 trade value, and then turned around and sold it off for almost $14,000 somehow), we purchased a 2006 Chevy Equinox but they didn't have the title in hand. Long story short, after 4 full months of constant pleading, we still had not received the title to our vehicle, and the dealership continued to do nothing but make excuse after excuse. Never one time in our dealings with the salesman, financing director, or Sales Manager/Vice President were we given anything close to an apology for our inconvenience or for Victory's inability to procure the title. Eventually I contacted a local attorney who told me that it was illegal for the dealership to string me along for more than 30 days waiting for a title, and that even though Victory had given me 5 separate temporary license plates, they were only allowed, by law, to give out one. There are laws within the State of Indiana that state that if a dealer is unable to provide a title within 21 days of purchase, they are obligated to offer a full refund of the purchase price, plus all taxes, fees, insurance costs accrued, and any amount of money that had already been paid to the bank. In learning of this law, I contacted Terry Bumgardner (Sales Manager and Vice President of the dealership) on multiple occasions requesting that he obey these rules and give me the refund to which I was entitled, but Mr. Bumgardner told me over and over that he didn't care what the laws said, and that he was not going to sign any legal documents I presented to him, and that if I wanted to get my refund I was going to have to hire a lawyer of my own and take him to Court. Infuriated by Mr. Bumgardner's cavalier attitude, I proceeded to file complaints with the Better Business Bureau, the Indiana Attorney General, and the Secretary of State for Indiana, as well as starting an online petition to boycott Victory Honda, all of whom determined it necessary to fully investigate the case. The whole situation came to a head when Mr. Bumgardner began ignoring my telephone calls, and when I had finally had enough my wife and I travelled the 40 miles from our home to Victory Honda to confront him in person. As soon as my wife and I walked through the doors, Mr. Bumgardner again tried to deflect us on to other members of his staff, and when we told him that we wanted only to speak with him, he fed us a line of bull that the person we needed to speak to was Susan in the title office because "she has more power and authority than" he did. When we made contact with Susan, she adamantly denied the fact that she had more authority than the VICE PRESIDENT of the dealership, and we once again were bounced back to Bumgardner. I had had enough and told Mr. Bumgardner that I wanted my money back, that he needed to sign the legal affidavit stating that he would return my money, and I presented him with an itemized monetary figure that laid out every last penny that I had spent on the vehicle since the date of purchase. Upon hearing this last request, Mr. Bumgardner told us that not only would he not give us the refund, but he told my wife and I that we were "the criminals here, not him" and that we "saw an easy way to try to make money off of the dealership, and that's the only reason (we) were making such a scene!" Let me tell you, if I was a simpler man, I would've asked Mr. Bumgardner to the parking lot (if you know what I mean), but instead I called him a "liar, coward, and a snake" and he became offended (as if "snake" was the worst thing a career used car salesman had ever been called!) He then told us that he would get the title to us whenever he had it, but that we were no longer welcome in the dealership and that we were to leave. Almost 2 weeks later, on the very day that the Secretary of State's office made a visit to the dealership, they "miraculously" were able to provide the title that we had been waiting 4 1/2 months to get. Surprise, surprise, you get the government involved and all the sudden the job got done. It was unreal, and still, no apology from anyone. Please avoid this place at any cost, they are crooks, and will not think twice about screwing you or your loved ones. More

While everything started out ok, and the salesman was very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not very friendly, at the point in time the papers were signed, suddenly all promises made were forgotten. Repairs that were to be made for free were not performed or billed. The dealer then went further and became verbally abusive. The general manager witnessed this and that salesman still works there so one can only assume this type behavior is condoned from the top. Though the location of this dealer is convenient, I will certainly never use this 'convenience' again. Too risky. These guys seem like a bunch of crooks hiding behind the Honda name. On one particuarly memorable call with the sales manager he said, "I've been doing this for 10 years ..." when he described why I needed to pay for repairs that before signing he said were to be done for free. One other interesting point is I needed a tow kit and they agreed that if I paid for parts they would pay for the rest. Of course after signing they admitted the install would be done by UHaul not their own service department. So when I asked why wouldn't I just go to UHaul directly they said then I wouldn't get the discount they would get through UHaul. Upon getting the bill, I called UHaul and asked for a quote got one 10% less than the dealer was attempting to bill for. Bottom line ... STAY AWAY! More