My Review Of Victory Toyota:
My husband & I test drove a "trac" car (demo) on 12/11/09. It had 5400 mi. We asked Mary Byrd (sales) if the lifetime warranty & lifetime oil changes applied to this car & she confirmed that it did. We actually took the car home that night and agreed to bring it back to Victory Toyota on Sat. (12/12/09), in which we would make a decision to buy the car. When we took the car back, we asked Mary to give us a price on a brand new Prius w/ zero mi., in which she did. We contemplated and finally made an offer, which they accepted & my husband asked her twice if the lifetime warranty & oil changes applied, in which she agreed. My husband even made the statement that that is what "sold" us on that particular car & we would have probably bought a new car if it hadn't applied to this car. We signed some paperwork, then Mary goes next door to another office and we hear the guy yell "What did you do?? That was the price with $1500 down... How are we going to get out of that???"-- In which, we heard Mary reply "that's the price that you agreed on!" (We never even spoke of any money down, it was strictly negotiating the price of the car). Mary came back a few moments later and asked us to walk over to her manager's office. We signed more paperwork, then he started explaining that this car has 5400 miles on it and it does not qualify for lifetime warranty & oil changes (because "5000 miles is the cut off"). He never showed us a policy on this, but would not sell us the car w/ just the lifetime oil changes (as we were willing to negotiate to that extent). They offered the oil changes at their cost ($800+ for so many years..), but we informed them that we weren't paying any more money than what we had agreed to pay on the car. Mr. Gene Miller (sales manager) did not confront Mary or ask her why she had misinformed us, nor did he apologize for the miscommunication. We walked out of there without purchasing a car. We have not received any follow-up phone calls from this dealership.
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