We went on a Saturday morning, after driving over an hour to look at a Santa Fe we had seen online. When we arrived we found out it had sold the night before, so there was another on on the lot we decided to look at that cost more. The sales person, Frank, came out to talk to us. At first I thought he was very pleasant, but then it was like he was trying to not sell us a car. He asked "well do you have good credit", "are you planning to trade in", how much do you owe on the car you have... all before we even took a test drive or ran any numbers. I told him that I was not even sure if I would like how a Santa Fe drove. He said, he would not want to get my hopes up. I believe he even ran credit before we took the test drive. If Most people would have walked off the lot after the first encounter with Frank, but we wanted to see what our options were for purchasing the car. After 5 hours at the dealership, with our 8 year old in tow, we had not eaten lunch and were starving. All anyone offered us while we waited was coffee and water!! We finally left because we could not come to agreement. We drive over another hour to a second dealership. The next day while waiting for the second dealership to call us about financing (since their bank had closed when we arrived the day before) Victory called and said they really wanted to make the sale and if they could get the payment were we wanted it would we buy. So I said we would see since we were already in dealing with another location. They came back and offered me more for my trade than first dealer and since the car was a year newer I choose that route. So once again, we drove over and hour to get the car. Frank was there, the salesman, but said "today was supposed to be my day off". Instead of something like "so excited we could make a deal for you". Anyway, we signed the papers, but nothing was really explained while signing so I made sure we read and questioned it all. We drove off with the car. 13 days later I get a call that the person in finance who made the deal with the bank had our info wrong. This explains why my old car is still not paid off and has been accruing interest!! They supposedly have now secured new financing and asked us to once again drive there to sign. I said no, someone would need to come to us. I am still not sure if we are owners of the car as no one has responded as to what time someone will be coming to meet us. This has been a horrible experience. I LOVE my new car, just wished I could have bought it from the other dealership where they all seemed to have a clue about what they were doing!