My family and I were driving our 2006 Highlander Hybrid from Orlando, FL to Columbus, OH on July 18th 2014. This was the end of our vacation and we were traveling home. Our highlander gave us the ole "Check VSC System" and "Check Hybrid System" messages on our dashboard. We researched the closest dealer which turned out to be Victory Toyota. We had pulled off the interstate and were wondering what to do with this situation. My wife called Victory Toyota, and explained our situation and where we were. Angela knew exactly where we were and advised us of two towing companies should we need them and also explained that we would not be able to make it into the shop before they closed. However they would open in the morning at 08:00 and would be happy to take a look and tell us what the issue was and advise on what we should do. She even suggested a nearby hotel. We managed to get the car to their shop by 07:30. Promptly at 08:00 they rolled the service bay door up and proceeded to process our vehicle. Todd Hansbrough was our service advisor and was very knowledgable and forthcoming with information. They took our vehicle in very quickly and began the analysis process. in very short order they had our highlander fixed, and back on the road at a very reasonable price. I can't thank Angela and Todd enough for putting my wife, and myself at ease and getting us back on the road quickly! These are quality people who care about the people they do business with. Even when those people are strangers simply passing through their area. They know they may never see us again as customers, But rest assured if we're driving that way and need an oil change or some other services Victory will be where we stop. Thanks again Angela and Todd, your services are greatly appreciated.
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