Village Saab

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Village Saab:
Nice folks, honest, they don't waste your time with "salesman pitches". Deals can still be made on a handshake at this business, refreshing.

Wish they carried other cars too.

The owners appear to be involved in the community.

You don't feel like you've been had when you trade with them.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Village Saab:
Bought 2 Saabs so far from Village Saab in Acton. In both cases, the sales person (Chris) was up front with, what turned out to be after exhaustive research, by far the best price.

In addition, the fact that I got two consecutive great deals in no way diminished their willingness to extend service, support, and even go above the call of duty in accommodating my needs.

When I walk in the door at Service (Alex, Marc, and everyone, they greet me by name and know my situation. The repairs and service are always done perfectly and with a smile.

My son now runs the older Saab, and he too is well treated. They are certainly cultivating a strong family loyalty to both the brand and the dealership.

I am also happy with the cars. If you want something that is fun to drive and doesnt look like every other car on the road, Saab is for you. Personally, if you get the 6 speed manual, you will enjoy these cars more fully :-)

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Village Saab:
I have bought there and it's been great.
Please ignore any slanderous, amature sites staing otherwise. That site was made by a woman who will do anything to get on TV or the news. She has been on two different 'ghost' shows. One she asserts herself as an 'investigator' while in another she is a ghost victim being tormented by voices in her home (or voices in her head as the case may be - no creditable proof has turned up of said voices she hears). In any case she does all these things to be on TV and get business for her tacky web design company.
The people at this dealership go above and beyond others. Don't buy the rants of a person who will do anything to be on TV or the limelight, including trying to destroy the creditability of a good dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Village Saab:
I recently put down a deposit on a car at village saab. I was trying to wrap up the sale quickly because I had to go out of town. So I called the salesperson 3x and emailed him at least 5 times. Unfortunately, he was with another customer - which I can understand. However, what I can not understand is why he had to tell me unprovoked "i don't sit around waiting for your emails all day, I do have other customers". Wouldn't it have been just as easy to say - I am sorry I was with another customer, what can I do for you now? It was such an offensive conversation that I ended up asking for the manager. The manager was of no help. So I ended up getting my deposit back. Even though there price was good, I was terrified of what there customer service would be like. Here I was ready - cash in hand - ready to buy and they just didn't seem to want to finish the sale. They inspired me to go back to BMW.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Village Saab:
Attention to detail and great customer service always brings us back. The silly web site that is floating around the internet is ridiculous. Someone who would devote that much time over a misunderstanding needs to get a life.
Everyone I have ever talked to has been extremely satisfied
with the service at Village Saab in Acton.
Cant make everyone happy, but these guys sure will try there
best.
Highly recommended.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Village Saab:
Duffy, the salesperson was so rude to me I had to speak with the manager. He handed my husband the key in the middle of a snowstorm and told us to 'find the car' somewhere out in the parking lot. Numerous problems with the used vehicle we purchased and went back several times after being told the parts we ordered were in, to find out they made a mistake.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Village Saab:
I almost didn't buy my Saab from village since i saw some negative feedback on the internet, mainly from that one site that says explicitly "village saab sucks" - i'm glad I didn't let that keep me from checking it out myself. We got THE most excellent deal on a 9-7x in the whole state - believe me, me and mywife shopped around. They gave me an internet price quote and threw in some excellent bonuses to give us a great deal. We bought the 9-7x to replace our Audi allroad, and believe me, the deal itself was great and the car is a definite winner - i've recommended Village to all of my friends, co-workers, anyone who has asked about our car. I believe the name of the internet manager we dealt with was Chris Campos - by far a great business relationship. We also had to drive quite a ways to get to Acton and Chris was very flexible with us. My only complaint is that I like my coffee stronger than their machine made it!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Village Saab:
I recently purchased a vehicle at Village Saab and was very pleased with my experience. The car was ready when promised with all the paperwork completed properly. The sales staff was knowledgable and friendly. I had been to some of the larger area dealerships but felt more comfortable at Village Saab. I would recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Village Saab:
Stay away from Village Saab. Vince Bouchard is the general manager and is the rudest person I have ever met. Unfortunately I had already purcahsed my car and was following up on something. He was rude to the point of being abusive and I am apalled at the treatment I received. He must be related to the owner because I cannot understand how he can treat customers the way he did and keep his job. He was extremely confrontational. Again, stay far, far away.

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