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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,421 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 1,421 reviews

October 03, 2026

The sales process with Lilly was simple and professional. I had to come back a few weeks later for a problem and the management team went above and beyond to keep me satisfied. Well done Vision team More

by dennis.plugpv
Recommend Dealer
Yes
Employees Worked With
Lilly
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October 02, 2026

Got me in and out of my appointment . Everyone I spoke to friendly and nice, sales manager great guy will definitely go back because of him to purchase a vehicle More

by EDWINSANTOSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scot Heister
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October 01, 2026

Did not fix problems I had from day 1 Also messed up my warranty Unhappy More

by Earl.bob53
Recommend Dealer
No
Employees Worked With
Scott the service manager
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Oct 01, 2026 -

Vision Buick GMC responded

We're sorry to hear about your experience with the unresolved issues and warranty concerns. Please email us at socialNYRG@visionauto.com with your contact information so our management can reach out to you directly. We are committed to ensuring quality and reliability in our services.

September 30, 2026

Everything was taken care of. No problems No ?? Very professional and accommodating. Would go back More

by david.mosher17
Recommend Dealer
Yes
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Oct 01, 2026 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 30, 2026

Great attention to detail, very good customer service. Fantastic person to work with. Very responsive and went the extra mile for her customer. More

by Samuel.mantzhopevillage
Recommend Dealer
Yes
Employees Worked With
Samantha DiPrima
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Sep 30, 2026 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 27, 2026

Great service, always friendly and I get my car back when promised. I would recommend this dealership. More

by MSCHMIDT40
Recommend Dealer
Yes
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Sep 30, 2026 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 27, 2026

Poor communication. .. in fact none- no returned voice mails after a $100,000+car purchase and within 5 weeks it was in service for more then 5 weeks no calls no updates More

by CHAMANN05
Recommend Dealer
No
Employees Worked With
Kathryn Roach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Roach
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Sep 30, 2026 -

Vision Buick GMC responded

We're sorry to hear about the communication issues you've experienced. Please feel free to email us at socialNYRG@visionauto.com with your contact information and our manager will be in touch to discuss your concerns further. We value transparency and are dedicated to enhancing our service quality.

September 26, 2026

Okay All right ? ? Okay Routine service call I know ?? I know I know More

by JMCCARTY3
Recommend Dealer
Yes
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Sep 30, 2026 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 25, 2026

Did not find issues with transmission with only 4400 & 5600 miles on it-Kathryn roach never answered the phone when I called, did not return voice mails either, manny, manager, was supposed to send me a w More

by Kim.lonobile
Recommend Dealer
Yes
Employees Worked With
Kathryn Roach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Roach
Print
Sep 30, 2026 -

Vision Buick GMC responded

We're sorry to hear about the communication issues and the delay in receiving your diagnosis write-up. Please send your contact details to socialNYRG@visionauto.com, and our management will follow up with you. Thank you for bringing this to our attention.

September 23, 2026

1. She couldn't find me in the system to begin with. 2. Poor professionalism in my opinion . 3. She let me leave the dealership without letting me know I would needed a Safety Inspection within a few weeks More

by Rochthunder
Recommend Dealer
No
Employees Worked With
Saturday morning crew ? Young woman ?
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Sep 24, 2026 -

Vision Buick GMC responded

We're sorry to hear about your recent experience with us. We apologize for the inconvenience caused by not finding your information in our system and the lack of communication regarding the Safety Inspection. Please feel free to email us at socialNYRG@visionauto.com with your contact information and a manager will reach out to you directly to address your concerns. We are committed to improving our service and ensuring transparency and reliability in all interactions.

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