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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,277 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,277 reviews

July 30, 2025

Terrible communication from service rep. Vehicle was in shop for over 2 months; calls were not returned. Given a loaner with a check engine light on. Once my vehicle was finally fixed, it wo More

by katietraver1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny- service
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Jul 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Katie. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 30, 2025

Lack of communication, to say the least , git charged for diag and got nothing on ro when vehicle was picked up. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
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Jul 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Bill. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 28, 2025

Luis was personable, knowledgeable, and understanding. He communicated updates in a timely manner and made sure everything met my expectations. More

by KLTORKELSEN
Recommend Dealer
Yes
Employees Worked With
Luis Castro
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Jul 29, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 25, 2025

Walked in for an oil change and tire rotation and was completed in about an hour. Great service! More

by Jrigby23
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kyle
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Jul 29, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 24, 2025

Nice people finance explain thoroughly thoroughly courteous two full tanks of gas it got me what I wanted More

by BIGMILLARDELLIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Wallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue "Sway" Isaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 23, 2025

Always have received great service with a friendly team at Vision Dodge. We've been going here for sales and service since it opened as Panorama Dodge many years ago. They are experts at servicing Dodge/ More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 23, 2025

Friendly service and easy scheduling. The team makes sure to take great care of you More

by beckihunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily
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Jul 23, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 23, 2025

They have been doing a great job so far with the way they operate things More

by SHERROLD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 21, 2025

Great customer service Excellent salesman who was very thorough and helpful. Friendly and easy to work with More

by Pattibrwn
Recommend Dealer
Yes
Employees Worked With
Brendan
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Jul 22, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 20, 2025

Lucas and his team always provide great service and are pleasant to work with. Thank you! More

by rreif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Rigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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