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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
574 Reviews

574 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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May 01, 2025

I arrived a little before 7:30. Was checked in immediately by Michelle. Printed paperwork & took my key back to get started. Brandon Cane in @ 8:00 & took over. Both very pleasant. More

by Bev
Recommend Dealer
Yes
Employees Worked With
Michelle checked me in & Brandon let me know when everything was done. It was a great experience.
May 01, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 28, 2025

Great place to have your car repairs. I called and got the appointment I wanted. Wry accommodating More

by MAG7324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 26, 2025

While the dealership is in a major renovation with minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing More

by rcbhoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 23, 2025

In and out as promised for an inspection. Due to construction waiting area is less than I would expect. More

by RHB50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2025

The service is okay however the service department does not have a paper floor mat so I have to clean out the floor because of the mud More

by binhtran24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Melino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Binh. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 15, 2025

Prompt courteous professional Service department is always friendly 30 years professional and prompt Service department is always friendly 30 years professional and prompt. Looking forward to the renov More

by MMM7777
Recommend Dealer
Yes
Employees Worked With
Michelle Murphy
Apr 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 14, 2025

Professional. Thorough. Analytical. Problem solvers. Matthew and Michelle kept me apprised of the tests they were running on my car and what the results were. More

by bsera1
Recommend Dealer
Yes
Employees Worked With
Matthew Chevier
Apr 14, 2025 -

bsera1 responded

Thank you Michelle and Matthew!

Apr 16, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 08, 2025

Incredible customer service and communication. Tyler called me and updated me. We will be customers based on this experience More

by Paul Holstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 09, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 04, 2025

Great service. Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks More

by NYCSHARP22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 03, 2025

Friendly, Quick, Precise, to the point with service and delivers good quality, customer service care More

by cohami6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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