Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Vision Hyundai Henrietta Rochester - Service Center
Rochester, NY
576 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
576 Reviews of Vision Hyundai Henrietta Rochester - Service Center
Sort by
May 02, 2025
Clearly showed they do not care about my issue. They insisted that there is no manufacturer’s warranty on tires when you buy new car. I knew it exists just not easy to actually get money, but they They insisted that there is no manufacturer’s warranty on tires when you buy new car. I knew it exists just not easy to actually get money, but they just kept saying there is no warranty. Also after I replaced 2 tires and asked what kind of warranty new tires have they again told me only one year warranty even these tires have much longer warranty. More
by Oleg
Verified CustomerEmployees Worked With
May 02, 2025
They seem to solve my sport sonata problems! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! More
by LSTROMAN720
Employees Worked With
May 01, 2025
I arrived a little before 7:30. Was checked in immediately by Michelle. Printed paperwork & took my key back to get started. Brandon Cane in @ 8:00 & took over. Both very pleasant. Was checked in immediately by Michelle. Printed paperwork & took my key back to get started. Brandon Cane in @ 8:00 & took over. Both very pleasant. The dealership is under construction but environment is still comfortable & everyone is still doing their part as usual. More
by Bev
Employees Worked With
Michelle checked me in & Brandon let me know when everything was done. It was a great experience.
April 28, 2025
Great place to have your car repairs. I called and got the appointment I wanted. Wry accommodating I called and got the appointment I wanted. Wry accommodating More
by MAG7324
April 26, 2025
While the dealership is in a major renovation with minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing perk that numerous customers appreciated while vehicle shopping and waiting for vehicle service was "popcorn machine"! More
by rcbhoa
April 23, 2025
In and out as promised for an inspection. Due to construction waiting area is less than I would expect. Due to construction waiting area is less than I would expect. More
by RHB50
Employees Worked With
April 18, 2025
The service is okay however the service department does not have a paper floor mat so I have to clean out the floor because of the mud not have a paper floor mat so I have to clean out the floor because of the mud More
by binhtran24
Employees Worked With
April 15, 2025
Prompt courteous professional Service department is always friendly 30 years professional and prompt Service department is always friendly 30 years professional and prompt. Looking forward to the renov always friendly 30 years professional and prompt Service department is always friendly 30 years professional and prompt. Looking forward to the renovation More
by MMM7777
Employees Worked With
Michelle Murphy
April 14, 2025
Professional. Thorough. Analytical. Problem solvers. Matthew and Michelle kept me apprised of the tests they were running on my car and what the results were. Thorough. Analytical. Problem solvers. Matthew and Michelle kept me apprised of the tests they were running on my car and what the results were. More
by bsera1
Employees Worked With
Matthew Chevier
