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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
854 Reviews

854 Reviews of Bob Johnson Nissan - Service Center

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October 04, 2025

The service department ordered my non-stocked part, contacted me when it arrived, accommodated an appointment the next day and installed it within 30 minutes. It could not have gone smoother. More

by david.picciotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Cody?
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October 03, 2025

Inspection scheduled, oil change scheduled at my convenience. Work performed as scheduled. Polite service provided and comfortable waiting room. Work completed in a timely manner. More

by JOSEPHBIANCHI24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 02, 2025

I’ve been a customer for about two years now and every time I call and make an appointment it’s quick and easy. I usually wait for the repair and it’s done within a hour and off I go. More

by keith78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just the service department
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Oct 02, 2025 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 02, 2025

Oil change was ok. But they told me they couldn’t repeat the gps issue. I went to the truck and it failed, so I showed the service advisor who said to call back if it d More

by grh859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Oct 03, 2025 -

Vision Nissan Greece responded

"Grh859" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 01, 2025

My car was done in timely manner and I didn't have to wait long. More

by GUNNERC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 30, 2025

Everyone was helpful, courteous and knowledgeable. I will definitely bring my car back in the future. More

by tarkey58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier, service people
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Sep 30, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 30, 2025

I was pleased with the time it took for the service. The employees were very polite and helpful. More

by RUTHLAPINSKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Sep 30, 2025 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 29, 2025

The service people I spoke with were knowledgeable, helpful and my service was completed in a timely manner. More

by paulina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 30, 2025 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 29, 2025

Great staff, great service, quality repairs. That’s what keeps me coming back. Keep up the good work More

by MCOWLEY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
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Sep 30, 2025 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 29, 2025

Service was quick and very friendly staff. This dealership has a great staff in the service department and sales. More

by DPELOW24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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