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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
673 Reviews

673 Reviews of Bob Johnson Nissan - Service Center

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June 17, 2025

Not happy to find out that I would need to pay $2900 for my broken suspension. When I was there for normal service previously, I was told to make an appointment for that issue before next year or it would g More

by NROSEBUD1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
June 16, 2025

They were beyond helpful. I won’t take my car anywhere else. The friendliness and helpfulness is refreshing. More

by Nea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
June 15, 2025

Appointment went as planned with timely, professional service. Staff is always friendly and accommodating in both sales, service departments. More

by richbaker852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Battaglia
June 14, 2025

Service was very good and everyone very friendly. I would recommend this dealership to others. More

by S_RIBIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Employees were friendly and didn't try to sell me services I didn't need. More

by NICK.KOWALCHUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get any names.
June 14, 2025

The salesman was helpful and nice but made a mistake calling the wrong number for an insurance company and we were scammed. Vision did nothing to make it right. More

by STEINER444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget his name
June 14, 2025

Scheduled services were taken care of without issues! Everyone was courteous, pleasant and answered my questions. More

by MLS907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
June 14, 2025

Excellent service everyone was nice and friendly and did the work fast the waiting room was nice More

by CATSLY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan 5 stars
June 14, 2025

Service was great! Ontime as scheduled and demonstrated excellent customer service with updates, work performed. More

by richbaker852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

My doors do not lock. They were charging me $179 to check on a 2024 Nissan Murano with only 6,400 miles More

by eastridgelady1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
1
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