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Bob Johnson Nissan - Service Center
Rochester, NY
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Bob Johnson Nissan - Service Center
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Verified Customer
Helpful April 27, 2024
The gentleman that was handling the intake was polite and knowledgeable... I forgot I bought the maintenance plan so I was questioning prices and he reminded me that I did have that so my rotations and oil c knowledgeable... I forgot I bought the maintenance plan so I was questioning prices and he reminded me that I did have that so my rotations and oil change will be free for the next couple visits. That alone buys loyalty More
by ALOTIS28
Employees Worked With
I'm sorry I don't remember the name but whoever did the service intake on Friday morning April 26th
April 26, 2024
The car loaner was horrible to drive home it was dirty and trash in the car.Also smell like some kind of animals and animals hair on rug which I am allergic animal hair.I have a Nissan rogue and my husban and trash in the car.Also smell like some kind of animals and animals hair on rug which I am allergic animal hair.I have a Nissan rogue and my husband is a big guy and tall they put us in a small car not what we came in. More
by CTNNELSON
April 25, 2024
Good customer service every time I go in. They’re helpful with recommending when things should be done They’re helpful with recommending when things should be done More
by MKMONACO04
April 25, 2024
The expnse of diagnostic is high, members were pushing towards paying extra cost of fixing a minor problem or else paying the high diagnostic fees. Was not happy with the service as they could not diagnos towards paying extra cost of fixing a minor problem or else paying the high diagnostic fees. Was not happy with the service as they could not diagnose the problem initially. I had to go personally and drove the care with the technician untill the figured out there is even something wrong. Time for service was too long, 5 hours to fix tyre pressure sensor! More
by JAMES
April 25, 2024
Everyone at the dealership has been and continues to be professional, extremely helpful and always follows through with their promises. I would recommend the service department for any needs you may have. professional, extremely helpful and always follows through with their promises. I would recommend the service department for any needs you may have. More
by JASONFRASIER
Employees Worked With
The entire service department
April 23, 2024
Prompt and courteous but no one knows anyone else's job. Sent from one person to another for an answer and it was not addressed to my satisfaction. Sent from one person to another for an answer and it was not addressed to my satisfaction. More
by astrickland
Employees Worked With
No names for service
April 23, 2024
I do appreciate the maintenance staff who were very helpful and understanding : as soon as I arrived to the appointment, they took my car at and started evaluating the time it needs for repair and repa helpful and understanding : as soon as I arrived to the appointment, they took my car at and started evaluating the time it needs for repair and repaired a car w driver to bring me home during the repair. It is true that it was not fully repaired as the problem was with the new suspension system that was not known to most but at least it has decreased the unbalance in rear axle when hitting a bump or.so. Staff was understandable and promised to repair it in my next visit. Regards More
by doesnothasb45
Employees Worked With
