Vista Ford Lincoln of Woodland Hills

HORRIBLE INCOMPETENT SERVICE DEPT! NASTY AMATEURS! - Brought my car in for a suspected exhaust leak. Strong fumes/chemical odor in the car. Soon as Service Advisor comes up, says "you NASTY AMATEURS! - Brought my car in for a suspected exhaust leak. Strong fumes/chemical odor in the car. Soon as Service Advisor comes up, says "you prob know about the exhaust problem from the news." and said there was no fix. He couldn't figure out the smell, then said he couldn't smell anything. I got the GM (part owner also) to come out and he too smelled the strong chemical odor. Then the svc adv noticed the canvas seat cover I have in the backseat. Told him it was for my dog and that NO, my 8-LBS dog has never ever had an accident in the car, nor was anything spilled in the car, EVER. But I knew he was seizing on the cover anyway. They had my car all day and never called me w update. I finally call at 5p and got the "I was just going to call you" bit. They found an oil leak. Then the Svc Mgr Ken told me he was an "animal technician" for 20 years (real impressive, buddy) and in his "expert" opinion it was a dog odor. Um, NO it's a chemical odor (like your GM said). After 20 years of catching dogs maybe the smell is stuck in your nose. And being a 20-yr dog catcher isn't something I'd be bragging about to bolster my auto repair resume. Just an overall ignorant guy. Biggest bunch of lazy amateurs I've ever seen! And based on the fact the GM/Owner was involved I wouldn't buy anything from them as they can't be trusted since this is an acceptable level of service to the owners. More

Slow Service Salesmen was fine, the support staff, General Manager (Aaron Johnson) and financing was poor. 45 minutes of negotiating / waiting for questions to be Salesmen was fine, the support staff, General Manager (Aaron Johnson) and financing was poor. 45 minutes of negotiating / waiting for questions to be answered. Waited another hour for financing to start, then was another 45 min with that paperwork. Was pushed to buy extra insurance from finance guy, which I did not appreciate. Arrived at 12 pm and left at 4.30....4.5 hours of buying a used car. While waiting for all of this to take place, the salesmen were slapping high fives on the sales floor, celebrating the sales they were making that day. Perhaps they should have paid more attention to the customer(s)? I should have walked away, but I needed a truck the next day. "Your complete satisfaction is our #1 concern"...yea right. Need to change to "OUR complete satisfaction is OUR only goal" More

Awesome experience I recently had my Ford Flex serviced at Vista. The service people and support people are outstanding; they are polite, prompt and highly professional I recently had my Ford Flex serviced at Vista. The service people and support people are outstanding; they are polite, prompt and highly professional. The complimentary car wash was better than a $25 car wash. I will most certainly be using them in the future. More

Total fraud, cheaters, avoid at all cost! The salesman pressured me in buying the car I did not like while offering to pay my remaining lease payments. They returned my car but did not pay, un The salesman pressured me in buying the car I did not like while offering to pay my remaining lease payments. They returned my car but did not pay, unknown to me they listed that I should pay that! They also totally misrepresented the car, turned out it was already in the accident, they sold it as new! They did not let me call anyone for help describing how great the deal they wanted to offer. It was another lie as much much more, its just too painful to talk about. I called the manager who just dismissed me. More

Stay away from this dealer This dealership took my car for service and refused to give it back for 3 months. They had to replace a part and every time I called they told me that This dealership took my car for service and refused to give it back for 3 months. They had to replace a part and every time I called they told me that they have opened up the car and they don't have parts. Its a criminal behaviors on their part. Stay away from them at any cost. More

ASTOUNDING INCOMPETENCE 2014 Escape Dec. 10, 2014 Sync issues voice commands not working taken in 5 hours later Ken N gives me the car all done...I get in , sync not working 2014 Escape Dec. 10, 2014 Sync issues voice commands not working taken in 5 hours later Ken N gives me the car all done...I get in , sync not working he says "...oh you need to call the 1-800 number" ok another 3 people later and they tell me its a dealer issue. 4 more times since then and today is Jan. 28, 2015 and it is working. The level of incompetence is beyond comprehension. More

AWESOME SERVICE I've been buying and servicing my vehicles from Vista for over 20 years let me tell you their service is Awesome! Everyone from Vista makes you feel w I've been buying and servicing my vehicles from Vista for over 20 years let me tell you their service is Awesome! Everyone from Vista makes you feel welcome FAMILY ENVIRONMENT is their MOTTO and belive me they are true to that statement! From the General Manager (Alan Nanas) to my Service Adivisor (Ken Nazarian) to my Salesman (Steve Paul) All of them makes me and my family feel welcome. Well done Vista keep up the great work! More

The Sales Person Was great I Got a Sales person Name Avi he was great! he give me fair deal and beautiful car! Thank u avi Menashe you the best I Got a Sales person Name Avi he was great! he give me fair deal and beautiful car! Thank u avi Menashe you the best More

David Lindig is the best in the business. Very helpful. Made it painless buying a car. he went above and beyond my expectations. Best prices in the country. Made it painless buying a car. he went above and beyond my expectations. Best prices in the country. More

Ford company has always been a good supporter of my church and as such we try to patronize them whenever we can. Normally we go to Galpin Ford in Panorama City and have never had a problem with them b church and as such we try to patronize them whenever we can. Normally we go to Galpin Ford in Panorama City and have never had a problem with them before. Unfortunately, last year we made the mistake of going to Vista Ford only because they had the exact model we were looking for. Earlier today I had called in to the dealership to speak to the salesman (Schulman) who sold us our new Ford Escape last year. He was supposed to make arrangements for the vehicle to have a routine oil change but much to my dismay he was no longer working there. I was then transferred to a Mr. Todd Harder who says he was the manager and when I explained to him the situation and what had been promised by Mr. Schulman, he then began to belittle me and made rude statements about how the service would only cost $40 and how I should stop acting like it was the end of the world and just pay for it. He did absolutely nothing to help reconcile the situation other than made me feel very angry. When I asked for someone in management, he said he was the only manager and that even if I went to Corporate they could do nothing about it since they are privately owned. This was confirmed when I sent a complaint to corporate immediately after I hung up the phone. When I asked Mr. Harder if my business was appreciated, he responded saying that I got a good deal and that if I wanted to I could go somewhere else next time, which I definitely will do. I rarely make an effort to make negative remarks about any business but this was something I felt had to be brought to light so if I was you, I would not EVER go to VISTA FORD in Woodland Hills ever again! More