Viva Ford - Service Center

Viva Ford El Paso - great Service Center. Tavo, Robert A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! More

Scummy, that's my summary. Scummy. I've had scummy experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid restrictions. More

Service advisor was prompt, informative, pleasant and thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replaceme thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replacement and provided a full written report of everything done. Price was perfect for the work done. I would come back to this service department in a heartbeat! More

Excellent service! Robert Aldaz made sure I was comfortable and aware of every step it took to get my F250 back and running like normal. comfortable and aware of every step it took to get my F250 back and running like normal. More

What Others SayExcellent service! Octavio Marrufo What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and we set up an appointment the following day.. He even offered a loaner while they did it. Didn't need the loaner but decided to get an oil change done while it was there, Everything was completed in a VERY reasonable time. Thanks Octavio, you are an asset to the Viva team. I'll be back in January for new registration renewal and hope you are available. More

Excellent service! Octavio Marrufo called me about a recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as th recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as the service was completed . . More

Great service as always. Very happy to have it close by my house so I can take my truck for all service and maintenance needs! my house so I can take my truck for all service and maintenance needs! More

Robert handled all my needs efficiently and professionally! Prompt service! I needed an oil change and State Inspection. Robert told me some others services recommended while I allowed be professionally! Prompt service! I needed an oil change and State Inspection. Robert told me some others services recommended while I allowed be done. More

I was harrased and supposidly my comment was removed Ocatavio M JR treated me with zero respect and refused service to me because I am white. I can understand the Spanish you are speaking to your emplo Ocatavio M JR treated me with zero respect and refused service to me because I am white. I can understand the Spanish you are speaking to your employee, when you said that "you thought I was trying to abuse the system, and that you weren't going to help me" Octavio never once tried to help me, neither did his service assistant. I then called the business a few hours later to complain, and they never got back to me. The service dept and dealership is useless and treated me horribly. More

2015 Edge Good work! I will not take my vehicles any where else, I've always had a good experience with Viva Ford. Even in this time of COVID I feel comfortabl Good work! I will not take my vehicles any where else, I've always had a good experience with Viva Ford. Even in this time of COVID I feel comfortable taking my vehicles there. More