Volkswagen SouthTowne

Alan was a great sales man. He helped us with all that he could in a very respectful manner. The Jetta we purchased is a very good car and runs great. They do a great job with their sales and cars. could in a very respectful manner. The Jetta we purchased is a very good car and runs great. They do a great job with their sales and cars. More

I purchased a VW golf 2000 for my son on 6/17/11 for his 16th birthday. After high pressure, and my son liking the Golf we purchased it, cash. After only driving it home from the dealership it failed to sta 16th birthday. After high pressure, and my son liking the Golf we purchased it, cash. After only driving it home from the dealership it failed to start the following day, it was towed in, they replaced 2 electronic parts then made it sound like they did me a huge favor (they agreed to fix anything needed to pass emissions…a car must start to have the emissions checked.) By the time I got the car home it was smoking and the clutch was out. Having this car operate for less than 1 hour. At time of purchase, I asked how the timing belt was, the manager said “We just replaced the serpentine belt and the timing belt is right there if it had needed one they would have put it on”…guess what I talked to the mechanic after the first repair they never looked at it. Then Josh in customer relations let me know how bad they feel so they offered to help me out on replacing the clutch instead of $1900 they will only charge me $1300 if it needs a fly-wheel it will only be $2300. (i can get the clutch, fly-wheel and all replaced elswhere for $1,064.00) They may be legally justified by a stupid piece of paper I signed but they are morally compromised. I own three volkswagens I will never go anywhere but Strong’s again! More

very pleasant people to work with, easy to negotiate and willing to work with me on #'s, anyone who says they were "taken advantage of" obviously has some deep rooted issues and needs to be informed that un willing to work with me on #'s, anyone who says they were "taken advantage of" obviously has some deep rooted issues and needs to be informed that unless they had a gun to your head there is no way that someone.. can MAKE you/me or anyone do anything. I bought a 2008 passat and just recently purchased a vehicle for my daughter, and each time, the negotiations were easy, when i didn't like numbers on the first car they presented me i did something crazy.... i said no.... and they respected it, and a week later found me a car that worked for my budget and fit my needs better, thanks David and Luke More

They low-balled (by about 10K) me on my trade before I could find out what it's actual value parameter's were. They wouldn't work with anything other than MSRP. They made errors in their favor multiple ti could find out what it's actual value parameter's were. They wouldn't work with anything other than MSRP. They made errors in their favor multiple times on the paperwork (which kept lowering my trade in value even then, by thousands). They (collectively) would not return phone calls inquiring about errors. High pressure tactics, with a lot of vocal volume and the only interests mentioned are what they are doing for themselves. They now have my trade as hostage, and I just want the whole deal to go away.... More

The business ethics I experienced there were the lowest of the low. They will lie and pull out every trick in the book to dip deeper into your pockets. There was so much pressure there that I literally in of the low. They will lie and pull out every trick in the book to dip deeper into your pockets. There was so much pressure there that I literally in tears. They even made threats to pressure me into getting a car from them. I cannot even express the disgust I feel for every employee that works there! I wasn't aware people like that even existed and apparently they all grouped up at South Towne like a pack of wolves prying their way into your wallet. Buying a car is stressful and hard enough without having to worry about being scared to not buy a car from them. I ended up in Vegas to buy my car due to the lack of inventory at the time at Strong VW. Please re-consider buying from this dealership. I can GUARANTEE that if you look elsewhere you will be getting better service, a better price, and you will feel better in your overall car buying experience. More