Volkswagen of Akron

Overall, the dealership has good people. One thing that really rubbed me the wrong way is that I was in service several times with an issue. Once I traded in the vehicle, the salesman said “ One thing that really rubbed me the wrong way is that I was in service several times with an issue. Once I traded in the vehicle, the salesman said “we know what’s wrong, I already ordered the part”…… why wasn’t the part ordered before I traded it in? Instead I was given the run around each time I had to bring it in. Pretty annoying and made me lose some trust in the service department/dealership. More

Fantastic experience! Josh was a great help, very friendly and helped keep us within our budget. High recommend. Josh was a great help, very friendly and helped keep us within our budget. High recommend. More

Excellent Service and Excellent Auto Advisor! This is a well maintained Car Dealership! I really appreciate their service This is a well maintained Car Dealership! I really appreciate their service More

Service, is always great Alexander is the best, I wouldn't want anyone else to work on my car wouldn't want anyone else to work on my car More

I was at this VW location a few weeks ago and wanted to take a moment to recognize the great service I received. Both of my vehicles, a Taos and a Tiguan, have always been taken care of in an extremely pro take a moment to recognize the great service I received. Both of my vehicles, a Taos and a Tiguan, have always been taken care of in an extremely professional manner. From scheduling the appointment to the communication throughout the process, everything was smooth and straightforward. I especially appreciated the service video and the detailed explanations of the work that was performed. It's refreshing to see that level of transparency. As someone who grew up in Germany, this was my first experience with Volkswagen service outside of Germany. I have to say, I was genuinely impressed. The entire process was handled professionally from start to finish and exceeded my expectations. A special thank you to Emily for her outstanding communication and for making the whole experience seamless. She kept me informed every step of the way and did a fantastic job coordinating both my service and recall work. Great customer service is becoming harder and harder to find these days, which makes experiences like this stand out even more. Thank you to Emily and the entire team for taking such good care of my vehicles. More

I am very picky about my stuff and the people who work at the customer service desks are very nice to me about that. The customer service people go above and beyond to help me . the customer service desks are very nice to me about that. The customer service people go above and beyond to help me . More

Upon arriving back to the dealership to pick up my vehicle, I was told to just pick up my keys and pay. No explanation as to the work completed and I STILL had the same issues with my car after the a vehicle, I was told to just pick up my keys and pay. No explanation as to the work completed and I STILL had the same issues with my car after the appointment. It keeps stalling after I come to a complete stop then pressing the gas pedal. The car just turned off. Same issue as last summer when there was a recall for the vehicle, yet I was told it's not the same issue. Which doesn't make sense because it's the same problem. When they repaired it last summer it was fine, then started again a couple months ago with the exact same problem. Very frustrating. I've had this looked at twice since that happened and still nothing has changed. And now the driver side window does not function at all. Does not roll down and the button is loose. More

Everyone was a pleasure to work with. Josh went above & beyond to make sure we had a great experience. Josh went above & beyond to make sure we had a great experience. More

Incredibly easy and smooth. Trent did not push at all and just provided answers to my questions. Trent did not push at all and just provided answers to my questions. More

To start,Tiguan aas scheduled to have ceramic coating applied. But we requested when the package was purchased that no Scotchguard would be applied in the interior. Whrn picking up the car had a little i applied. But we requested when the package was purchased that no Scotchguard would be applied in the interior. Whrn picking up the car had a little issue. But Brittany and all the other service personnel solved it quickly and to our satisfaction. More