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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,053 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,053 reviews

January 01, 2022

Big thanks to Jalin and the team for making selling my car a quick and easy process. More

by trodgers311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin
Report | Print
Jan 03, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. I'm glad to hear that Jalin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 01, 2022

I would not return here even though it's closer than the dealership I purchased my VW from. I guess you need to know the owner to get good service or a loaner. More

by NOSAJ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Dolan, Adam Khamsot
Report | Print
Jan 18, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Bill Dolan 312-628-4848

January 01, 2022

I found the services friendly and respectful! They exceeded my expectations and I would recommend checking them out More

by ckrapfl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin Pros
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

January 01, 2022

Selling my car was a hard choice, but with the help of Jalin and Boris they made it easier. Everything was quick & efficient and I got my check in a timely manner. More

by Harp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin Felton
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience working with Jalin and Boris here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 31, 2021

Joanna was very kind and fun to work with. She helped us find a great car More

by Snl321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Davila
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Joanna was able to help, and we hope to see you again!

December 31, 2021

Very friendly and prompt service. I would recommend vwdt. They did an additional valve cleaning at no charge which made me feel it was done correctly More

by JASON.MOTANKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Jason, Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2021

I sold my car to the Kbb department with the help of Jalin. He was very helpful throughout the whole process! More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin Felton
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Jack, Thank you so much for your wonderful review! We are thrilled that Jalin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Volkswagen of Downtown Chicago!

December 31, 2021

Amazing experience. Jalean was very helpful and accommodated us throughout the process of selling my car More

by nahian101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalean
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Jalean and our team here at Volkswagen of Downtown Chicago are glad to have you as a customer.

December 31, 2021

Earlier in the summer Jalin helped me sell our car. Great help and great service. More

by CeeJay60643
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin Felton
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

CeeJay, Thank you so much for your excellent review! We are so glad that Jalin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

December 30, 2021

I trust my service rep Adam. Helpful, kind, understanding. Been using for my car for service for years. More

by PR10407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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