Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
2,968 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,968 reviews
October 18, 2021
My service advisor, Luis was great. Easy to work with, great explanations, and super patient. If you live or work downtown this is the place to go! great explanations, and super patient. If you live or work downtown this is the place to go! More
by LEWIS2827
Verified CustomerEmployees Worked With
October 15, 2021
Mike from Service/Tech Department has been providing wonderful experience of bringing my car into this dealership every time. Unfortunately, the door handles inside the mk7 model has a design-flaw where wonderful experience of bringing my car into this dealership every time. Unfortunately, the door handles inside the mk7 model has a design-flaw where the retractable coil/spring is prone to breakage, and I had two of the inside door handle already serviced and fixed here within 2 years of ownership. Last time, I had called ahead to make an appointment and get this fixed, being confirmed by the parts department, I was told that the part is not-in, and was told to come back next week. This happened during the busy season, so it was a frustration for both ends. Besides this, everything was taken care for me, and I look forward to my future visits. More
by Marshall
Employees Worked With
October 14, 2021
Always great service over the phone and in person. Comfortable to say my car is always in good hands. Comfortable to say my car is always in good hands. More
by TAYLORGIRALDO
Employees Worked With
October 13, 2021
This was great service! And Mike provide service in manner that I expected. Great job! manner that I expected. Great job! More
by WILLIS.WEBSTER
Employees Worked With
October 13, 2021
Miguel was super helpful, and the service was done super quickly. It helps a ton that they offer rides to and from the dealership. This VW location isn't my closest, but I'll continue to go here because of quickly. It helps a ton that they offer rides to and from the dealership. This VW location isn't my closest, but I'll continue to go here because of how great the experience is each time! More
by KEVINMHEINEMAN
Employees Worked With
Miguel Meza
October 12, 2021
Service man quoted me $11,000 for service. This place is a joke. I will never be back a joke. I will never be back More
by DAKOTAX22
October 12, 2021
They always awesome when taking care of my car. Always Great staff and great service Great staff and great service More
by Jackie
