Volkswagen of Downtown L.A.

I highly recommend the sales associate Michelle Lapiana of Downtown VW because she is truly an asset to the sales team.  Michelle is professional, efficient, straight forward, and helpful and answered all of Downtown VW because she is truly an asset to the sales team.  Michelle is professional, efficient, straight forward, and helpful and answered all my questions quickly.    We were about to close a deal on a Passat TDI but it was a shame that it eventually fell through because my family is not ready for this major commitment. Hopefully some day down the road I will deal with her again.   More

I can't decide whether I am more appalled by the service (my wife brought in her leased vehicle over and over, and they never got it right) or the outright fraud at the end. The lease return process was ho (my wife brought in her leased vehicle over and over, and they never got it right) or the outright fraud at the end. The lease return process was horrible - they were unclear in their own proceedures, with different versions from different folks at different times. In the end, they also 'lost' information about the damage coverage we'd purchased, and made us pay for it anyway. I suppose they believe that we would only go so far to fight the thousand dollars, and they were right; it's not worth my time or getting the lawyers involved. Still, unethical and horrible service. Stay away if you can and you're not a lawyer. More

I purchased my 2010 Jetta and dealt with Rami in your sales dept. His patience, and ability to listen is to be commended. He made the process very smooth, and my buying experience a pleasurable one. Once sales dept. His patience, and ability to listen is to be commended. He made the process very smooth, and my buying experience a pleasurable one. Once the numbers were agreed to I dealt with a young lady by the name of Andrea helped me in the FInance dept. She explained the terms of my financing thoroughly, was considerate of my time, and was very efficient at her job I could tell. She had me in and out of there in no time, unlike previous times I've boughten a car elsewhere, the dreaded place was the lengthy waiting process of the FInance dept. I would definitely recommend this dealer to friends and family who are in the market to purchase a Volkswagen. - Anna T. More