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Volkswagen of Fallston

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.7
311 Reviews
About Volkswagen of Fallston Serving Harford County for over 50 years!! Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive. We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
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2110 Belair Rd

Fallston, MD

21047

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Showing 311 reviews

October 25, 2025

Team shows pride in what they do. Detail oriented, displays professional urgency, and are well mannered. Great service. More

by DougFr3sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam, Mike, and Jeff
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October 23, 2025

Friendly, clean, efficient. Everyone at the dealership was courteous and friendly. My vehicle was actually in for repair and I was directed to where I needed to be within a mi More

by cookezemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liam
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Oct 25, 2025 -

Volkswagen of Fallston responded

Thank you for your kind words! Our team takes great pride in providing friendly, efficient service for our customers. We're happy to hear that your experience was top-notch and we appreciate the feedback. We hope to see you again next time!

October 10, 2025

Adam the Service Manager provided outstanding service. Technicians identified leak issue and fixed quickly ordered and fixed issue the next day. More

by sflaschs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Oct 12, 2025 -

Volkswagen of Fallston responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 31, 2025

Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided More

by EHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 04, 2025 -

Volkswagen of Fallston responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

August 10, 2025

Worked with Derick, a courteous knowledgeable salesman. No hard sell, just a nice guy losing the right things to win a customer More

by prosit92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick
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Aug 11, 2025 -

Volkswagen of Fallston responded

We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

August 09, 2025

Charged $600 for a $100 starter, took 5 days, and charged another $700 in labor for a 1 hour job. More

by whit.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Aug 13, 2025 -

Volkswagen of Fallston responded

Hello, Thank you for sharing your feedback. We understand your concerns. We appreciate you giving us the opportunity to speak with us directly about this situation. Unfortunately, the parts needed for your repair were not available until the following Tuesday, which limited our options and added time to the repairs. Please do not hesitate to reach out to us if you would like to discuss this further or if you have any additional concerns.

August 09, 2025

Volkswagen makes a great product! Rob got me a great deal! I bought my last Jetta TDI 20 years ago in Fallston. It lasted 20 years with no major problems. So I bought another Jetta to More

by tommyboy536
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Porter.
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Aug 11, 2025 -

Volkswagen of Fallston responded

We are so happy to read such a great review about Volkswagen of Fallston! We can't wait to see you again, have a great day.

August 04, 2025

Excellent service once again from the Fallston VW service team, my Taos engine light issue was quickly diagnosed and appointment scheduled to resolve. Thanks! More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam, Mike
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Aug 05, 2025 -

Volkswagen of Fallston responded

Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

July 20, 2025

I felt that I was heard. It was a great experience. I love my new car. More

by babstharpe
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Joe Porter
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Jul 22, 2025 -

Volkswagen of Fallston responded

We are so pleased you enjoyed your visit to Volkswagen of Fallston! We can't wait to see you again, have a great day.

July 14, 2025

It was a no pressure good experience and done as expected. The customer service was great,I would recommend them to family. More

by ralphxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam stallings
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Jul 17, 2025 -

Volkswagen of Fallston responded

Ralph, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

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