Volkswagen of Fallston

I recently purchased a used Dodge truck from Volkswagen of Fallston and found the experience to be quite refreshing. Hunter, the sales rep, was no-nonsense and easy to talk to. He let the truck, and the ca of Fallston and found the experience to be quite refreshing. Hunter, the sales rep, was no-nonsense and easy to talk to. He let the truck, and the care they took with it, sell the vehicle. No xx. I also found Josh, their finance person, was also quite honest about the sale. Although he mentioned the all the add-ons that always come with buying an automobile, he didn't push and took no for an answer the first time. More

I work at a dealership of another brand and I know how hard it is to create a positive buying experience. These guys get it! We bought a new Jetta recently and the experience was as any purchase should hard it is to create a positive buying experience. These guys get it! We bought a new Jetta recently and the experience was as any purchase should be: comfortable, not adversarial. We got a great deal on a new car and a more than fair trade value on our old Nissan. We left happy and never felt that they were trying to get every last dime from us. Larry and Charles provided a great new car buying experience. 100% would recommend. More

When going to Volkswagen of Fallston, ask for Teena. She’s very knowledgeable and goes above and beyond for her customers. You’ll never find a more reliable, trustworthy sales person in the business. She’s very knowledgeable and goes above and beyond for her customers. You’ll never find a more reliable, trustworthy sales person in the business. More

Teena is absolutely the best hands down. I did a search on a Sunday not knowing the dealership was closed. Teena emailed,texted, and called me back on her off day. I explained I had a check I did a search on a Sunday not knowing the dealership was closed. Teena emailed,texted, and called me back on her off day. I explained I had a check in hand and the vehicle my husband and I wanted, we set an appointment for the next day. Teena had already had our vehicle washed and ready to go. The process was seamless and she was just so nice and warm. She is great at her job and I felt like we had known her for years. I will be referring my family to Teena, her customer service is outstanding and we love our 2022 Atlas. More

Wish I can give negative ratings. Don’t trust what price sales person give you and please take pictures of it and compare with finance before you sign. One of my key wasn’t working informed the sales rep an sales person give you and please take pictures of it and compare with finance before you sign. One of my key wasn’t working informed the sales rep and it’s been three weeks and no response from her. I got ripped off over $1000.00. More

Without a doubt, the best car buying experience I could have asked for. Ask for Teena, she went above and beyond to get the deal done. I got a better car than I had hoped for. I highly recommend Teena and have asked for. Ask for Teena, she went above and beyond to get the deal done. I got a better car than I had hoped for. I highly recommend Teena and Cook Volkswagen More

Do NOT go to this dealership, they will lie, cheat & steal to get a sale! I was sent an invite to bring in my leased vehicle to get a buy for the same monthly payment & no money down. So I went in t steal to get a sale! I was sent an invite to bring in my leased vehicle to get a buy for the same monthly payment & no money down. So I went in to check it out, but as it turned out that deal was not able to happen as stated so instead of not making a sale the salesman lead us to believe the leased vehicle was still being traded in on the new but what he actually did was a lease turn in. We left that day with a new vehicle and left behind the leased vehicle. We knew nothing until we starting received collection letters & calls for the remainder of the lease amount in full. I have been fighting this for years and still this year got a bill from the IRS resulting from this! Both VW Credit & VW of America both say there is no documentation supporting that we turned in the lease. Obviously we weren’t planning on making 2 car payments! Both VW Credit and VW Of America say this is Cook VW responsibility, but the salesman is no longer there and they just say since the sales man & fianance manager from 2014 are no longer there they don’t know what happened! Knowing this has been going on for years the owner still has yet to reach out to me or meet with me! A professional owner should stand behind a employees actions & take responsibility for a employees wrong doings, not hide & be a coward! Please if you don’t want to be lied to and scammed with no recourse from the dealership do NOT go to Cook VW!!!! More

Teena is seriously amazing. I’ve gone to a few different dealerships and their customer service is nothing compared to Teena! I was to the point I was done looking and just fed up, I’m so glad I came into C dealerships and their customer service is nothing compared to Teena! I was to the point I was done looking and just fed up, I’m so glad I came into Cook Volkswagen. When I say that woman did everything in her power to get me a great deal, she went above and beyond. She spoke with me and my parents about my options and what would be in my best interest. If you’re looking for a new or used car, please go see Teena! I highly recommend her! More