Volkswagen of Freehold

Volkswagen of Freehold
4360 Route 9 South
Freehold, New Jersey 07728
(732) 339-6908

Manufacturer: Volkswagen

Need a New Car?

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.1/5
103 Reviews
Volkswagen of Freehold

Overall Score: 4 Star Rating4.1





About Volkswagen of Freehold
Certified: Volkswagen of Freehold

Learn more about our Certified Dealer Program and
Free Vehicle Leads

* Active Certification Seal
* Free Vehicle Leads
* Free Classified Ads
* Free Rating Reminder Cards


Phatboydb
4/14/2012 5:54:35 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Tim, Dan,

My Review of Volkswagen of Freehold:
I bought a vehicle from them that supposedly had 2 keys. One was 'in the desk of another sales person' and they would send it to me as soon as he was in the next day. Three weeks later they were still looking for it (yeah right) so I asked if they couldn't find it, how would they correct the situation. 'if we find it we'll be happy to send it to you, but we won't replace the key, it's an expensive key.' I know it's expensive, that's why I expect them to honor the second key they assured me they had. Still fighting this battle....

Also, I bought an extended warranty from them on my vehicle, 3 months later, no paperwork of the warranty at all. I've called and left about 10 messages regarding both scenarios and nobody calls back.

Cliffs: they're really great until you buy from them, then they want nothing else to do with you. Which is a shame since I buy a new car every other year or so.

Share on Facebook

Was this review helpful to you? Yes | No
iluvvic628
3/23/2012 3:05:57 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Volkswagen of Freehold:
I would come back anytime and deal with Lucy,Dan and even Raul Hernandez from service but I'll NEVER recommend anyone to talk to the SGM Michael Clites he is VERY NASTY, RUDE and speaks down to women. If he was not there I would say this is the first time ever that a dealer treated you like family

Share on Facebook

Was this review helpful to you? Yes | No
nyse883@aol.com
3/16/2012 5:56:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Volkswagen of Freehold:
Dan Malloy was spectacular to work with. He cut right to the chase and helped me get to the numbers I needed to feel comfortable. Dan was transparent with his pricing and
I would recommend VW of Freehold to anyone looking to work with a sales team that puts customers first. Tim in sales and Saheed in finance were also both very helpful.

Share on Facebook

Was this review helpful to you? Yes | No
jpolhemus
2/21/2012 11:57:21 PM

Overall Score: 3 Star Rating   2.7  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dan Malloy

My Review of Volkswagen of Freehold:
I made an appointment via the web to look at a used car at this dealership. I received 2 emails and got a phone call confirming our appointment. When I got there we checked in with the receptionist and then had to wait about 15 minutes for someone to help us. Then the General Manager told us the car that we had made the appointment to see was somewhere else getting body work.

The 2 problems are: (1) having to wait 15 minutes for the GM to tell us something that the receptionist probably could have told us, and (2) not being able to see the car for which we had a confirmed appointment.

Now I'm not sure if the fault for item (2) above lies with the folks who handle the Internet appointments or with the dealership. But in the end it was a waste of time and overall a bad experience.

Share on Facebook

Was this review helpful to you? Yes | No
richardkenyon
12/29/2011 10:01:40 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jerry Schiavo, Michael Clites

My Review of Volkswagen of Freehold:
I saw a 2009 VW CC advertised on their website with a list of features that suited my needs. One of the features listed was "blue" ie bluetooth. After I bought the car I found out it had no bluetooth in it. I spoke to both Jerry and Mike who both claimed that blue did not mean bluetooth and anyway just because it was written there they did not have to include it. They were very agrumentative and more focused on winning a debate on what blue meant. Mike even went so far as to argue that blue was the vehicle color, never heard of the color being a feature not to mention the color was described elsewhere in the ad as iron gray. In the end they split the cost of installing bluetooth, it cost me $$$. Buyer beware, what they advertise is not necessarily what you will get. The ad also said the vehicle has 6 cyl, it does not it has 4 cyl T. Will not return or recommend this dealer.

Share on Facebook

Was this review helpful to you? Yes | No
robsowin
12/19/2011 8:17:33 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: robert helle, michale clites, dan malloy

My Review of Volkswagen of Freehold:
This was a BAD experience from start until 3 months later when it was all done. In mid September i was greeted on a busy Saturday by the finance manager Robert Helle. Nice enough guy, but not a good salesperson, probably a mediocore manager too, but regardless, I needed the help. Test drove the Passat TDI SEL, a great car, but they only had cream interiors and I wanted black. He said there were three at other dealers and if I left a deposit he would swap for one. $500 was deposited and the games begun. Two weeks went by, unanswered emails, unanswered voice messages. When I finally got a hold of him, he said that all is well with my order...what? what order?... where is the swapped car I asked. Oh, well we couldn't get one, so you have one on order, it will take 4-6 weeks...well that sucked!. So I waited, sent emails for a status update, left voicemails, again...totally ignored. Called a manager, Michael Clites..again, ignored. To make a long story short, I went to the dealership on a weekday morning in November, told them I cannot wait any longer, want my deposit back. Met with Robert Helle and he tells me, no problem, this version is on backorder, it will take 2-3days for the refund to hit...guess what? after 4 weeks and with me annoying another manager, Dan Malloy, it was processed on 12/14....he was the only guy to call me and respond to emails, he deserves his job, very professional.. The others need a serious performance review or more training, better yet...just don't talk to any humans and stay locked up in your offices. On Dec 3, I was fortunate enough to visit World VW in Neptune, and rode off with a Passat TDI SE with Navi and Sunroof, not the premium version that I wanted, but got lucky...they swapped with another dealer. So, while there seem to be many good feedbacks below, I cannot stand being lied to and ignored, that is the my impression of the culture at Freehold VW.

Share on Facebook

Was this review helpful to you? Yes | No
Kellysmith212
11/16/2011 6:59:33 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Samatha Robert and Dan Malloy

My Review of Volkswagen of Freehold:
I have been trying to purchase a car from them for the past 2 and a half weeks
After countless emails and faxes that I have sent I get no response and everytime I call to see what is going on
No one ever answers I leave voicemails and that never get returned I have spoken to Volkswagen of America and John
Stated that I was approved and he would contact vw of freehold because it shouldn't take this long
So now I have waste my time and don't understand why no one will get back to me or at the least keep me in the loop???
The gm Dan is a gentleman who tells me he's going to get me in this car but even he won't answer my emails now
I just don't get it?? If there's something wrong let me now because I'll take my buisness to BMW Toyota or Nissan all of which told me
I'd have no problem getting approved

Share on Facebook

Was this review helpful to you? Yes | No
MiddleClassNJ
11/13/2011 5:25:00 PM

Overall Score: 3 Star Rating   2.7  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Pete from sales

My Review of Volkswagen of Freehold:
Two weeks ago we visited Freehold Volkswagen. We were greeted by the receptionist who was good in her part of this unpleasant experiance. We took some time to find the right Volkswagen for our needs. We choose the Jetta. We then met with the asst. sales mgr. This person was very knowledgable about the product line and actually took time to go over all the features of the Jetta. After that, he introduced us to Pete, one of their salespersons. That is when the experiance went from very good to just plain out right awfull.

Any political views or negative thoughts about blue collar workers, or any part of society should be kept to one's self, as a employee in any type business. To use that part of society to explain why the high costs in part of the purchase a Volkswagen is unacceptable, and that employee should be delt with accordingly. We look at this as he represents the product, the dealership and Volkswagen and what he said is reflective of the Group One Dealerships and Volkswagen. Those statements lost a sale and future business and promotion of the dealership.

Share on Facebook

Was this review helpful to you? Yes | No
whytenoize
11/2/2011 9:45:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Schiavo

My Review of Volkswagen of Freehold:
The most seamless transaction I have every experienced. Jerry proactively called me about a new 2012 CC 4 motion due to the limited nature of these vehicles. Made an appointment to view the car, went on the appointment and gave the ok to swap out my lease on my 2009 CC for the new one. Would have had the car that day, but during the prep the one of the headlights failed on the diagnostics check and came back to the dealership when the part came in. The manager had all paperwork prepared for when I got there and was out of the dealership with the new car in less that 20 minutes. Highly recommend Volkswagen Of Freehold, where all the staff is polite and courteous.

Share on Facebook

Was this review helpful to you? Yes | No
janet128
11/2/2011 9:51:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Malloy, Jerry Schiavo, Finance Mgr. and Peter

My Review of Volkswagen of Freehold:
I was totally impressed with the professionalism, courtesy and speed in which leasing
a new vehicle was accomplished. The CC is not the first car I have leased and I have
to say this was the best experience I had leasing a vehicle in the past several years.
The staff was polite, attentive to my questions and budget and I left feeling that
I was welcome back anytime if I had any questions about my newly leased vehicle.
Mr. Dan Malloy actually made me feel like we had begun a welcome relationship of
customer/dealer :) The entire transaction was a possitive and refreshing
experience due to the staff of Freehold Volkswagen. I will defintely recommend
anyone who shows an interest in my vehicle to Dan and his crew. Thank you to all.
You have made a new satisfied customer !

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>