Volkswagen of Freehold

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Gajano

My Review of Volkswagen of Freehold:
The entire process from inquiry to delivery was professionally done. Upon delivery, the salesperson spent a good amount of time with me going over every aspect of the auto. He was knowledgeable and friendly. The deal was exactly what we agreed upon at the time of sale. The paperwork was accomplished in no time.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Gajano

My Review of Volkswagen of Freehold:
Our treatment was pleasant and helpful. We had to order the car, and it was delivered ahead of time, and at a price that was within the original quote. This compared to other dealers, who offered higher prices, even stating that they were going to access a $2500 surcharge because the Diesel Jetta's were hard to get. There was none of this with Mike, or Volkswagen of Freehold

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Comfort/James Lanzaro

My Review of Volkswagen of Freehold:
Absolutly the most pleasant experience when it comes to buying a car. We have purchased many vehicles over the last 20 years and Craig Comfort was a refreshing addition to a long list of salespersons we have encountered over time. From his first introduction to delivery, Craig went out of his way to make us a comfortable and an educated consumer. A professional in every way, Craig answered all of our questions and was knowledgable of every aspect of the Jetta's specifications and VW safety. The Jetta was being purchased for our daughter and Craig went out of his way to make the experience one that she will always remember with a photo of her and her new car and a special token of his appreciation. Job well done, this young man will no doubt be very successful in whatever he does and is an asset to the dealership in my mind.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: James Lanzaro, Bill

My Review of Volkswagen of Freehold:
Freehold Volkswagen provided me with great customer service and made me feel important. They gave me a great trade in value on my car for a used jetta. I would defiantly recommend this dealership to anyone who is looking for a new or usedVolkswagen for the great service and commitment the employees have to their customers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: CRAIG COMFORT JAMES LANZARO

My Review of Volkswagen of Freehold:
WOW, WHAT AN UNBELIEVABLE EXPERIENCE FROM PICKING THE CAR TO FOLLOWING UP ON A DELIVERY DATE AND REALLY EXTENDED THEMSELVES AT THE TIME OF PICKUP MADE MY DAUGHTER WHO WE GOT THE CAR FOR FEEL VERY INPORTANT AND SPECIAL AND CRAIG EVEN GAVE HER HIS CELL PHONE # TO CALL IF IN CASE SHE WAS OUT ON THE ROAD ALONE (AS A NEW DRIVER0 AND HAD ANY CONCERNS ABOUT OPERATING THE NEW JETTA I THINK I WILL GET A VW WHEN MY LEASED CAR IS UP

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig

My Review of Volkswagen of Freehold:
Before I went to Volkswagon of Freehold, I had actually gone to a different VW dealership. I realized that I loved the car, but I couldn't stand the games they were playing and I felt like they were wasting my time. So since I loved the Jetta, I decided to try VW of Freehold. I was immediately impressed with their un-pushy way of dealing with customers. When it came to naming a price, there were no games - just straight forward honesty. Craig was a pleasure to deal with and made the process enjoyable. Glenn, the finance guy, was also very enjoyable to work with. Overall, the experience was a very positive one and I would absolutly recommend VW of Freehold to anyone!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco Parrino

My Review of Volkswagen of Freehold:
I recently purchased a used car from VW of Freehold and can't stop raving about the superior customer service we received. From the moment we walked in the staff treated us like family. The used car director Marco Parrino worked with for weeks to find just the right car for my family. He's even gone so far as check in on us to see how we like our new purchase (which we love). I'd recommend VW of Freehold to anyone looking to purchase a new or used car. Great Job. We'll see you soon!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James , Bill

My Review of Volkswagen of Freehold:
I bought New 2009 Jetta TDI From Bill at Freehold VW. Bill and his sales manager James were first class. They gave me a great deal and a very fair price for my trade-in. I would 100% deal with them again. I have also delt with them in the past fro service and the dealership is great. It's new location has a very comfortable waiting room and the service people are top notch.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Comfort

My Review of Volkswagen of Freehold:
Hi, my name is Alex and I'm a happy driver of a new Candy White 2008 GTI thanks to VW of Freehold and it's sales rep Craig.
My wife and I came to VW of Freehold one hour before closing on the last day before Labor Day. It was after half-a-day spent at the other dealership
(don't want to name it) with no good result.(almost got ripped off there)
So we stepped in and Craig took very good care of us. He was polite, friendly and professional. He offered to testdrive the car before we start talking any deal. So we did and while driving the car I realized that this was exactly what I was looking for.
We came back to the office and made a deal. Again, Craig was very professional. There was no BS like you can see in some other dealerships where they treat you like an idiot and when they see that you know what you are talking about they loose any interest in you.
We liked the car and wanted to lease it, and VW of Freehold wanted us to lease it. We did our homework and Craig did his work very professionally.So we made a pretty good deal very quick. We didn't pick up the car at the same day only because is was past the closing time already and the service guys left. Again, that was Saturday before Labor Day. But - they were open an Labor Day !!! So on Labor Day morning we came to the dealership and mo Labor Day gift was standing by the main entrance shining and fully detailed. Very quick paperwork and I was driving home in my new fast VW GTI.

It was the best new car leasing experience I've ever had. I will highly recommend VW of Freehold to my friends and to anyone who is looking for a car and a great professional service.

And BTW, Craig personally delivered my license plates to my house when they were ready !!!

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