My Review Of Volkswagen of Freehold:
After nearly 30 years as a loyal Toyota customer, I decided to purchase a Certified Used 2010 VW Beetle Convertible that I saw advertised on the internet. I visited the dealership after work around 3 p.m. We spent nearly 3 ½ hours negotiating price. The salesman kept apologizing for the delay stating that the computers were slow, the software was new, and that several salesmen were ahead of him. I was then told to return at 8 p.m. to sign papers and pickup the vehicle. Since it was now dark, I was unable to fully inspect the vehicle. I was told not to worry as a certified vehicle came with a 2 year - 24,000 mile warranty.
I drove the vehicle to my home (7 miles Google Maps). The next morning, I drove the vehicle to my work place (8 miles Google Maps). I then drove the vehicle home (8 miles Google Maps). That evening, my girlfriend came to visit and I drove her to dinner and back to show her the new vehicle (about 20 miles total). (40 – 50 miles in total).
The following morning, I drove to work again (8 miles Google Maps). When I was leaving and backing out of the parking space, I observed a large amount of liquid on the ground. I did not think much of this as I thought there may have been a rain shower during the day or that this could have been from the A/C system (it was over 80 degrees). I drove home (8 miles Google Maps). I then drove to my girlfriend’s home and we drove to a nearby park and back (about 15 miles total). When I returned, I again noticed a large pool of liquid on the ground. This time I checked and noticed it was oil. I was completely shocked and noticed that the vehicle was nearly completely out of oil. As it was now late in the evening, I decided to take the vehicle back to the dealership first thing in the morning. (30 – 40 miles total).
In the morning, I drove my second vehicle to the store and purchased 4 quarts of oil. I put the oil into the Volkswagon and drove to the dealership. I arrived as 8:30 a.m. I advised them of the problem and the technician now observed that oil was literally flowing out of the vehicle onto the ground. I advised him that I had only driven the car for two days and less than 100 miles.
The technician later informed me that something had worn a hole in the oil pan. Apparently, something had wedged between the skid plate and the oil pan, and worn completely through the oil pan. I was then informed that this condition was due entirely to my driving habits, that I must have driven over a curb or hit something. Further, I was advised that this was not covered by the warranty, that they did not have the part, that repairs would take nearly a week and cost $490.00. After expressing how unfair I thought that this was, as I had only had the car two days and barely driven it, I was told that they would take $200.00 off and only charge me $300.00. If I did not like this, I could “take the car home and do as I please with it”. After checking with the internet I found that the parts have a cost of only $70.00. I guess that being charged only $200.00 for labor is fair for a certified vehicle under a 2 year warranty driven only 2 days.
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Volkswagen of FreeholdAdded:
6/13/2013 12:06:51 PM
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy your new car and the services we provide. If there is anything we can do to ensure this, please let us know.