Volkswagen of Freehold

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Gensinger Jr

My Review of Volkswagen of Freehold:
I was interested in replacing my 2003 Honda Accord EX 4 door sedan, for a 2 door coupe! I was planning on getting another Honda, but a 2 dr. As I was on my way to the Freehold honda dealership, I came upon the Volkswagen of Freehold and pulled in for some reason I don't know. Maybe because they might have some kind of trade in I would be interested in? So I drove by a row of used cars, and then there was a Toyota Solara sport 2 door coupe in the front row! It was a Pearl white car which was what I wanted, but still not a Honda! Pearl white is a hard color to find. Anyway I got the salesman to let me test ride the car and gave me a decent price on my 2003 and the newer 2003 Solara! The only reason I'm bothering to write is because of the Salesman I encountered(ken Gensinger Jr) was such an easy person to deal with! He wasn't a pushy person and really took alot of his time to answer all my questions and just be there for me!
I've been through alot of cars in my lifetime, Probably 12 at least. But he was the best salesman I've ever encountered! If you're in the market for a volkswagen or a used car. I really got to say he's one of the best salesman to work with.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James and Eric

My Review of Volkswagen of Freehold:
I actually went in for an oil change and while I was waiting I decided to browse around. I was just looking around, saw this silver passat and wanted to look at it. I sat in it for a while deciding if I wanted to get it. I was thinking about getting a new car but was going to wait to pay off my old passat. I then decided to buy it. It was a good decision cause I got a great deal and more features in my new car. The sales guys were great and the customer service was good. I would recommend this dealership to anyone who wants to buy a volkswagen.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Decutel

My Review of Volkswagen of Freehold:
Before going to the Volkswagen of Freehold dealership I went to a different Volkswagen dealership, Reydel Volkswagen in Edison, and I was very disappointed with their customer service. I was not going to go to anymore Volkswagen dealerships after having such a bad experience but I did end up going to the Freehold dealership and it gave me a new perspective on Volkswagen. I was so pleased with the quality of customer service that I would recommend this dealership to anyone interested in getting a new car. I walked out of the dealership with a brand new car I love and a dealership I can count on.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Bainum

My Review of Volkswagen of Freehold:
I feel remiss for not writing sooner about my purchase experience at David Michael Volkswagen in Freehold last November. The staff was extremely friendly and helpful. They were one of the few dealerships that did not try to force me to use sticker price as my negotiating point. They recognized the availability of invoice price on the internet, and were happy to start negotiations from there. I called many dealers, and David Michael was the only place that welcomed an educated consumer. I walked away with the best price for my new 2009 Jetta, and the highest trade-in amount for my old car. I was very pleased.

My opinion of David Michael was reaffirmed this week, when a theft left my car window shattered. As you can imagine, I was agitated, made worse by the fact that it was raining and I don't have a garage. It was a huge relief to make one call to David Michael, and be told to bring the car right away and that they would have a loaner waiting for me. That helped brighten a terrible day. The service was excellent, the car was fixed quickly, and they handled the communications with my insurance company. Although the insurance company had warned me that dealers may charge more than their approved reimbursement price, the price came in within the allowed amount. Another excellent experience with David Michael.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cory

My Review of Volkswagen of Freehold:
The service was fantastic at this dealership. I didn't feel pressured to purchase a car here like other dealerships which made the whole experience even better. When I was deciding between 2 cars Cory was a major help in picking the right car for me. I would recommend this dealership to everyone I know!!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: The guys in the service dept

My Review of Volkswagen of Freehold:
I hadn't been going to Volkswagen because I was afraid of overpaying, I had been going to Midas. 2 months ago I brought my car to Midas, who told me I needed to spend $1200 on 2 new tires, a belt, some brake & rotor work, and a new rear hub assembly because it was worn and 2 of the screws were stripped. I took it to Volkswagen, very upset, and the guys in service were so sweet and looked at it right away. Then they told me the ONLY repair I needed was about $80 TO FIX THE SCREWS THAT MIDAS STRIPPED! They showed me the numbers explaining how the tires and brakes were both well above the state minimum, and the belt wasn't new but was fine. I couldn't believe it. Volkswagen could easily have told me I only needed to spend $300 and I probably would have gladly paid them. They are definitely more trustworthy than many other shops I've been in.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cory Taylor and the Finance Manager

My Review of Volkswagen of Freehold:
First let me say they were better than the competition. They beat Ford/Dodge/Nissan and Chrysler in price and service in the same vehicle class. Cory was a real pro and handled himself very well, he was respectful and down to earth as well as all business. Their finance manager was very professional and courteous and combined they are the complete package.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: cory taylor

My Review of Volkswagen of Freehold:
the price of the vehicle was in our range.the salesman(cory taylor)just made the . exp erience that much easier.we will recomend this dealership to everyone.they should have more vehicles in stock like the one we purchased (TIGUAN).thank you freehold volkswagen.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cory Taylor, Vinnie Szerbo

My Review of Volkswagen of Freehold:
Working with Vinnie and Cory was probably the best new car buying experience I've had in over 40 years of buying and leasing new cars. They were both extremely patient and pleasant to work with. Meeting the right price wasn't the usual painful negotiation expected from a dealer - no hard-ball deals to push for a fast close. Everything was low key and above board. My CC was delivered on time and in immaculate condition.

I highly recommend Freehold Volkswagen.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike

My Review of Volkswagen of Freehold:
I went in to look at a few different VW's, the CC and the new Jetta TDI. I went with the Jetta TDI. They gave me great value on my trade in. Overall the experience was very good and an easy transaction. Mike, the sale person I dealt with was very helpful and easy to work with. I would definitely recommend VW of Freehold!

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