My Review Of Volkswagen of Freehold:
This was a BAD experience from start until 3 months later when it was all done. In mid September i was greeted on a busy Saturday by the finance manager Robert Helle. Nice enough guy, but not a good salesperson, probably a mediocore manager too, but regardless, I needed the help. Test drove the Passat TDI SEL, a great car, but they only had cream interiors and I wanted black. He said there were three at other dealers and if I left a deposit he would swap for one. $500 was deposited and the games begun. Two weeks went by, unanswered emails, unanswered voice messages. When I finally got a hold of him, he said that all is well with my order...what? what order?... where is the swapped car I asked. Oh, well we couldn't get one, so you have one on order, it will take 4-6 weeks...well that sucked!. So I waited, sent emails for a status update, left voicemails, again...totally ignored. Called a manager, Michael Clites..again, ignored. To make a long story short, I went to the dealership on a weekday morning in November, told them I cannot wait any longer, want my deposit back. Met with Robert Helle and he tells me, no problem, this version is on backorder, it will take 2-3days for the refund to hit...guess what? after 4 weeks and with me annoying another manager, Dan Malloy, it was processed on 12/14....he was the only guy to call me and respond to emails, he deserves his job, very professional.. The others need a serious performance review or more training, better yet...just don't talk to any humans and stay locked up in your offices. On Dec 3, I was fortunate enough to visit World VW in Neptune, and rode off with a Passat TDI SE with Navi and Sunroof, not the premium version that I wanted, but got lucky...they swapped with another dealer. So, while there seem to be many good feedbacks below, I cannot stand being lied to and ignored, that is the my impression of the culture at Freehold VW.
Was this review helpful to you?
Yes | No