Recently purchased a brand new 2013 Jetta. The experience started when I was politely greeted by Tim Daley a Sales Consultant. Tim was pleasant and courteous and asked how he could help. We went to his office and worked out a very fair deal. Tim was always very helpful and very professional throughout the entire process. He introduced me to the financial officer who really helped me get through a tight credit process for me. He did everything within his power to help me make this deal and he was successful. The next step was the officer doing the paper work. He was polite, efficient and also very helpful. The entire transaction was done efficiently, with absolutely NO pressure and everyone was so nice. I made arrangements to pick up the car the following morning. When I was about to leave the dealership, I was approached by Mr. Dan Malloy the General Manager. He inquired how the transaction was handled and was it to my satisfaction. He gave me his business card and phone number and told me to call him if I had any questions or if I needed anything. He was very polite and offered up a big smile and a personal note of gratitude for doing business in his store.
I arrived the next morning and my scheduled pick up time and the car was ready to go. It had been detailed perfectly. Tim Daley came right over to me, took me out to show me the various features of the vehicle. He took his time and explained everything to me in a manner in which I could understand. He was simply fantastic.
This was a very pleasant and absolutely NO pressure transaction.
The dealership was bright and clean and everyone was professional, polite and friendly.
Great transaction!!!
By the way - this was my third transaction at this dealership over the years. Every year it seems to get better. Mr. Malloy has a wonderful staff.

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After nearly 30 years as a loyal Toyota customer, I decided to purchase a Certified Used 2010 VW Beetle Convertible that I saw advertised on the internet. I visited the dealership after work around 3 p.m. We spent nearly 3 ½ hours negotiating price. The salesman kept apologizing for the delay stating that the computers were slow, the software was new, and that several salesmen were ahead of him. I was then told to return at 8 p.m. to sign papers and pickup the vehicle. Since it was now dark, I was unable to fully inspect the vehicle. I was told not to worry as a certified vehicle came with a 2 year - 24,000 mile warranty.

I drove the vehicle to my home (7 miles Google Maps). The next morning, I drove the vehicle to my work place (8 miles Google Maps). I then drove the vehicle home (8 miles Google Maps). That evening, my girlfriend came to visit and I drove her to dinner and back to show her the new vehicle (about 20 miles total). (40 – 50 miles in total).

The following morning, I drove to work again (8 miles Google Maps). When I was leaving and backing out of the parking space, I observed a large amount of liquid on the ground. I did not think much of this as I thought there may have been a rain shower during the day or that this could have been from the A/C system (it was over 80 degrees). I drove home (8 miles Google Maps). I then drove to my girlfriend’s home and we drove to a nearby park and back (about 15 miles total). When I returned, I again noticed a large pool of liquid on the ground. This time I checked and noticed it was oil. I was completely shocked and noticed that the vehicle was nearly completely out of oil. As it was now late in the evening, I decided to take the vehicle back to the dealership first thing in the morning. (30 – 40 miles total).

In the morning, I drove my second vehicle to the store and purchased 4 quarts of oil. I put the oil into the Volkswagon and drove to the dealership. I arrived as 8:30 a.m. I advised them of the problem and the technician now observed that oil was literally flowing out of the vehicle onto the ground. I advised him that I had only driven the car for two days and less than 100 miles.

The technician later informed me that something had worn a hole in the oil pan. Apparently, something had wedged between the skid plate and the oil pan, and worn completely through the oil pan. I was then informed that this condition was due entirely to my driving habits, that I must have driven over a curb or hit something. Further, I was advised that this was not covered by the warranty, that they did not have the part, that repairs would take nearly a week and cost $490.00. After expressing how unfair I thought that this was, as I had only had the car two days and barely driven it, I was told that they would take $200.00 off and only charge me $300.00. If I did not like this, I could “take the car home and do as I please with it”. After checking with the internet I found that the parts have a cost of only $70.00. I guess that being charged only $200.00 for labor is fair for a certified vehicle under a 2 year warranty driven only 2 days.

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I called to schedule a routine oil change, the woman making the appointment had a nasty attitude. I told her I would need a loaner car to get to work while my car was being serviced. She assured me that I would have one, when I arrived at the service desk they told me that they did not give loaner vehicles for the service my car was receiving. Then they checked the computer and told me a request was never even submitted for a loaner car. Total incompetence on the service centers part and such inability to do her job in an efficient or pleasant manner when it comes to the scheduler.

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i would NEVER take my car to this dealership. not only are they incompetent - my car was in 4+ times for the same problem and they didn't fix it. they even had my car for a month! they basically wanted to pull the engine apart. um, no. looking online, my problem was a common one. i printed out info and went back in. still couldn't do a thing, but told me it was my problem, all the money spent on fixing the car was a waste. the issue now is on the recall list.

i should have known not to buy my car from there when the sales guy left me at his desk to put on the plates of a hot girl instead of asking one of the other 3 sales men standing around to help her.

the real kicker is when i;m told to make sure that if a survey calls, i give the sales/service help a good rating because his salary is tied to the reviews. i was told not once, but every time i was in the dealership for service.

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I bought a vehicle from them that supposedly had 2 keys. One was 'in the desk of another sales person' and they would send it to me as soon as he was in the next day. Three weeks later they were still looking for it (yeah right) so I asked if they couldn't find it, how would they correct the situation. 'if we find it we'll be happy to send it to you, but we won't replace the key, it's an expensive key.' I know it's expensive, that's why I expect them to honor the second key they assured me they had. Still fighting this battle....

Also, I bought an extended warranty from them on my vehicle, 3 months later, no paperwork of the warranty at all. I've called and left about 10 messages regarding both scenarios and nobody calls back.

Cliffs: they're really great until you buy from them, then they want nothing else to do with you. Which is a shame since I buy a new car every other year or so.

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I would come back anytime and deal with Lucy,Dan and even Raul Hernandez from service but I'll NEVER recommend anyone to talk to the SGM Michael Clites he is VERY NASTY, RUDE and speaks down to women. If he was not there I would say this is the first time ever that a dealer treated you like family

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Dan Malloy was spectacular to work with. He cut right to the chase and helped me get to the numbers I needed to feel comfortable. Dan was transparent with his pricing and
I would recommend VW of Freehold to anyone looking to work with a sales team that puts customers first. Tim in sales and Saheed in finance were also both very helpful.

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I made an appointment via the web to look at a used car at this dealership. I received 2 emails and got a phone call confirming our appointment. When I got there we checked in with the receptionist and then had to wait about 15 minutes for someone to help us. Then the General Manager told us the car that we had made the appointment to see was somewhere else getting body work.

The 2 problems are: (1) having to wait 15 minutes for the GM to tell us something that the receptionist probably could have told us, and (2) not being able to see the car for which we had a confirmed appointment.

Now I'm not sure if the fault for item (2) above lies with the folks who handle the Internet appointments or with the dealership. But in the end it was a waste of time and overall a bad experience.

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I saw a 2009 VW CC advertised on their website with a list of features that suited my needs. One of the features listed was "blue" ie bluetooth. After I bought the car I found out it had no bluetooth in it. I spoke to both Jerry and Mike who both claimed that blue did not mean bluetooth and anyway just because it was written there they did not have to include it. They were very agrumentative and more focused on winning a debate on what blue meant. Mike even went so far as to argue that blue was the vehicle color, never heard of the color being a feature not to mention the color was described elsewhere in the ad as iron gray. In the end they split the cost of installing bluetooth, it cost me $$$. Buyer beware, what they advertise is not necessarily what you will get. The ad also said the vehicle has 6 cyl, it does not it has 4 cyl T. Will not return or recommend this dealer.

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This was a BAD experience from start until 3 months later when it was all done. In mid September i was greeted on a busy Saturday by the finance manager Robert Helle. Nice enough guy, but not a good salesperson, probably a mediocore manager too, but regardless, I needed the help. Test drove the Passat TDI SEL, a great car, but they only had cream interiors and I wanted black. He said there were three at other dealers and if I left a deposit he would swap for one. $500 was deposited and the games begun. Two weeks went by, unanswered emails, unanswered voice messages. When I finally got a hold of him, he said that all is well with my order...what? what order?... where is the swapped car I asked. Oh, well we couldn't get one, so you have one on order, it will take 4-6 weeks...well that sucked!. So I waited, sent emails for a status update, left voicemails, again...totally ignored. Called a manager, Michael Clites..again, ignored. To make a long story short, I went to the dealership on a weekday morning in November, told them I cannot wait any longer, want my deposit back. Met with Robert Helle and he tells me, no problem, this version is on backorder, it will take 2-3days for the refund to hit...guess what? after 4 weeks and with me annoying another manager, Dan Malloy, it was processed on 12/14....he was the only guy to call me and respond to emails, he deserves his job, very professional.. The others need a serious performance review or more training, better yet...just don't talk to any humans and stay locked up in your offices. On Dec 3, I was fortunate enough to visit World VW in Neptune, and rode off with a Passat TDI SE with Navi and Sunroof, not the premium version that I wanted, but got lucky...they swapped with another dealer. So, while there seem to be many good feedbacks below, I cannot stand being lied to and ignored, that is the my impression of the culture at Freehold VW.

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