Went to trade-in my 2011 Sedan for a 2004 SUV. Although I believed the price for my trade-in was somewhat low I was willing to live with it cause they had the SUV I wanted. Took it for a test drive and noticed a nasty sound coming from the drivetrain, I advised them that I knew it was an old car that might need repairs down the road but not 5 feet down the road. They advised me it would be looked at, and an hour later told me it was just a bearing and they would take care of it. We made a deal, I paid a deposit and they made sure to have me sign the "Retail Contract Agreement" before I left to finalize the loan with my bank. After waiting several days to hear from them about the SUV, I finally receive a call stating that the repair was worse than they thought and that it would cost them THOUSANDS to repair. They then proceeded to tell me that I could either take it as-is and they would lower the "already rock bottom" price by $300 or they would refund my deposit. I told them that we signed a contract agreement (the one that if I tried to back out of they would hold over my head), they then told me that the contract wasn't valid because no money was completely exchanged for either vehicle. I then advised them that if this was the game they wanted to play that I wanted my deposit back. They told me that I needed to give them my credit card number in order to do so and then told me that it would take 7-10 business days, I've never heard of such a thing. A mom and pop shop can refund your money in less than a minute yet a company that deals in thousands of dollars everyday can't refund a little deposit in less than 7-10 business days, unreal! Even after advising the GM that I was unhappy with the deceit and lies, he continued by once again telling me that it would still take another 3 days to return my money. Now, instead of gaining my business and a newer car to sell, they have lost a customer and his friends. ***As of this review I am still fighting for my deposit.***
I Recommend This Dealer:
Several to include the GM
Did you find this review helpful?