Volkswagen of Kearny Mesa

I recently purchased a new car from Volkswagen Kearney Mesa. Tony was very professional, and made my whole experience exceptional. I would recommend both Tony & the dealership to my friends and family for Mesa. Tony was very professional, and made my whole experience exceptional. I would recommend both Tony & the dealership to my friends and family for future purchases. More

I recently bought a 2006 Acura TL from VW Kearny Mesa Dealer less than two weeks ago. When we initially purchased the car we noticed a leak in the power steering fluid along with a few other items. A due Dealer less than two weeks ago. When we initially purchased the car we noticed a leak in the power steering fluid along with a few other items. A due bill was submitted upon purchasing the car. A few days after purchasing the car I noticed a loud squealing sound coming from the engine especially when the wheel was turned. I e-mailed my concerns to Randy and he said I could drop my car off on Thursday night March 29th, 2012. This is less than a week after purchasing the car. The car was worked on by the service team and I received a call that I could pick up Friday. I was told by Roman he did notice a noise coming from the engine but everything was functional. I was told they topped off all the fluids and everything was fine. I went home and noticed the same sound the very next morning but even louder. I have also noticed it’s harder to turn my steering wheel. My husband called Randy to express his concerns with the outcome of the car. Randy said he spoke with his service team and everything was fine and they did their due diligence. We were just being too sensitive to the sound. This brush off is not only unprofessional but highly offensive. Since I obviously was not going to receive help form anyone at the Kearny Mesa VW I took my car to the Hoehn Acura of Carlsbad to have a diagnostic done. Hoehn of Acura confirmed I need a replacement of the power steering pump, tank and the filter along with and alignment. The work that needs to be done is something the VW service team clearly didn’t take the time to inspect the vehicle or even possibly denied anything being wrong so they would not have to replace. I find the brush off from the service team very neglectful. I use this car as the sole transportation for me and my two year old son. I came to a reputable dealer with the expectations of purchasing a car that was in good condition, had been fully inspected for maintenance safety issues, and for the dealer reputation. My expectations were not meet on any level. Not only do I feel like I’m in danger driving the car because the power steering can go out anytime I also feel VW was aware of this pre-existing condition and choose to ignore the issue passing it off to the purchaser. I’m not only appalled that VW would risk the lives of innocent people over a $552.06 part especially knowing the recent news regarding Lexus of El Cajon who chose to ignore an issue with one of their cars and killed a family. I find the willingness of VW to purposefully ignore a power steering issue and let me drive off the lot with the risk something could default at anytime very concerning. I don’t trust the service team as they lie straight to your face and neglect pre-existing issues especially Roman. If you want quality and great service DO NOT got to VW of Kearny Mesa. More

Roman is absolutely amazing. His customer service is the sole reason I use this dealership. He is extremely professional and courteous, as well as knowledgeable about any questions you may have. He takes sole reason I use this dealership. He is extremely professional and courteous, as well as knowledgeable about any questions you may have. He takes the time to meet all of your needs, and thoroughly answer all of your questions. The service team in general is great, everyone is very nice and professional, in addition to being extremely knowledgeable. I highly recommend this dealership, and especially recommend Roman in the service department. More

This dealership is BY FAR the shadiest I have ever had the misfortune of experiencing. I not only feel like I was lied to MULTIPLE times, I had to personally clean up the mess they left due to their negli the misfortune of experiencing. I not only feel like I was lied to MULTIPLE times, I had to personally clean up the mess they left due to their negligence and their inability to fulfill the promises and the agreements that were made. I DO NOT recommend that you purchase a new vehicle from this place, the car they sold me had a check engine light TWO DAYS after I drove off the lot with it. Regarding my trade in, they SPECIFICALLY stated that they would 'take care of all the paperwork for me' but a MONTH later, I found out they never filed the release of liability and they failed to file a change of title with the DMV. I had to personally call the DMV and basically do their job for them. Worst of all, when I called to inquire about the status of this transaction, I was completely DISRESPECTED by HEATHER DIGIACINTO, in charge of the DMV transactions and was basically told to 'xxxx OFF' after she hung up on me. The amount of distress and extra work that these people have given me is definitely NOT WORTH the new car. I should have gone to someone else; BUYER BEWARE!! More