Volkswagen of Milwaukee North

The people at Volkswagen of milwaukee will work with you and help you in any way they can great customer service and great staff. and help you in any way they can great customer service and great staff. More

The building is Very clean. It had a Professional feeling about it. Helpful and courteous employees. Pleasurable auto buying experience. It had a Professional feeling about it. Helpful and courteous employees. Pleasurable auto buying experience. More

They had exactly what I wanted and were fair with my trade in. The business manager was super helpful! trade in. The business manager was super helpful! More

Customer service was exceptional from start to finish from my trade-in to the purchase of my new vehicle. from my trade-in to the purchase of my new vehicle. More

A Clown Show on Silver Spring. Avoid Umansky to avoid headaches. Terrible customer service. Similar bad experiences in piurchases. Prior to Umansky buying the dealer, we had bo Avoid Umansky to avoid headaches. Terrible customer service. Similar bad experiences in piurchases. Prior to Umansky buying the dealer, we had bought numerous cars over a 20 year period. More

Initial sales experience went smoothly. We were treated well by the sales staff. After we signed the papers and traded in my car, we left w/o the new car due to the financing not processing We were treated well by the sales staff. After we signed the papers and traded in my car, we left w/o the new car due to the financing not processing on a Friday afternoon. Following Monday was a federal Holiday so did not expect to get the car. Continued to experience delays with loan paperwork due to errors on the paperwork submitted by the dealership (wrong license #, wrong VIN #, mismatched loan/contract amounts, wrong paperwork to the lender). After several hours of phone calls with the lender, 30+ emails and almost 2 weeks since first signing the paperwork the car was delivered. Looked at it on Friday the 17th, didn't receive until Wednesday the 29th. Not only did we experience issues due to the loan processes going so poorly, we only received communication if we reached out. The sales rep and finance person both tested positive for COVID after we met them, and we were not informed of this until almost a week later, after we had reached out for another status update and ended up connecting with another person. Blame was placed on the finance lender, who we have experience with car loans in the past. When the car was delivered, the was no owner manual and the tire pressure was low on one tire. This was brought to the attention of the sales person while I test drove. Very stressful situation. In the end we did get the car, albeit over a week later than we should have. Would not recommend. More

Pleasant experience I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and t I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and they were easily the best. Thet even got me into a new vehicle cheaper than the used I was looking at. More

2029 Volkswagen Tiguan sold by Mike Great experience overall, Mike was a pleasure to do business with. He is from Ukraine so after you buy a car from him he gifts you chocolates from his Great experience overall, Mike was a pleasure to do business with. He is from Ukraine so after you buy a car from him he gifts you chocolates from his homeland. It is a simple touch that meant a lot to us after we signed the deal. The sales manager was very eager to sell so we got a great deal as well. Highly recommend this dealership and Mike in particular. More

Stay away at all costs 4/22/19, Service Department Complaint (Umansky Motors of Milwaukee, WI): I was scammed, un-satisfied and thoroughly upset with the finger pointing cus 4/22/19, Service Department Complaint (Umansky Motors of Milwaukee, WI): I was scammed, un-satisfied and thoroughly upset with the finger pointing customer support and will never go back. Stay away at all costs, get your work done somewhere else. I purchase my 2013 Volkswagen Toureg in 2016 from Umansky Motors of Milwaukee, WI with 20k miles, Certified Pre Owned. The salesman was phenomenal and my experience was memorable. My vehicle now has 65k miles and I have done all servicing at the dealership (every 9k miles). The service was great up to my last visit which was accident related. Someone had backed into my driver’s side door and majorly dented it so I took it to Umansky for the repair. When the initial work was completed (driver’s side door replaced) I did not notice or report any issues since I had been traveling for work and was not using the vehicle. I drove the car roughly 50 miles before noticing a problem. The left speakers were not working and the radio was cutting in and out. I took the car back to the dealer to be fixed. At first the service department said “we see this all the time, it can’t be accident related ect.” Insinuating they knew the cause before they looked at the vehicle. They charged me $80 to diagnose the problem which I agreed to but they did not find the problem. They then charged me another $450 to do a further analysis to find the issue. I then called the director of operations explaining the situation and was told the fee would be waved. They came back to me saying the problem was an “internal failure” to the radio unit and the entire thing will need to be replaced for $1,800.. Before I took my car here, I had NO issues. They worked on the left side of the car, now the left side of the cars electrical has problems. It is all too coincidental and I cannot prove that their worked caused the “internal failure” so I have taken my vehicle back without repair and will not return ever again. I suggest you read this with sincerity and stay away from the service dept. More