Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Orland Park
Orland Park, IL
695 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 695 reviews
September 19, 2019
DANIEL P The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in an The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in and out very fast. If we ever need a Vehicle for the day they always take care of us. I highly suggest going there if you ever need car service. More
by DPOLZ
Verified CustomerEmployees Worked With
Ed Skibinski, Sergio Villagomez, Jim Everette
Helpful March 10, 2019
Town and Country If you are looking for a refreshingly honest approach to buying a car, then the Volkswagen of Orland Park is the place to go. From the salesperson, Jo If you are looking for a refreshingly honest approach to buying a car, then the Volkswagen of Orland Park is the place to go. From the salesperson, Jose Jaurez, to the business manger, Paul Kay, to the management, Bruce Phillips, an real honest approach. Thanks guys!! More
by VW1983
Employees Worked With
Jose Juarez, Paul Kay
April 12, 2018
No more VW. Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in for 50K service. One week later and my engine was shot. Replaced sensors and sent me on my way just to have to turn around an hour later and come back. Asking what the problem was they couldn't answer because they " got rid of the old engine" and replaced it with an engine that they sold on their website marked for a Passat. Customer support was no help as all they wanted from the dealer was diagnostics (not that VW would ever falsify that!!) no matter what it reads we know the car doesn't run right, sound right, or drive right!! More
by MIKE1317
Employees Worked With
Ed Skibinski, Bruce Phillips, Jim Everette
September 29, 2017
Easiest car buying experience ever. Everyone at the dealership was friendly and knowledgeable, especially Andrew. He took the time to explain every feature of my car and made sure that Everyone at the dealership was friendly and knowledgeable, especially Andrew. He took the time to explain every feature of my car and made sure that I was completely satisfied before I left. The entire process was very efficient. Andrew found the right car for me, helped with financing, and got me on the road in one afternoon. I could not be more pleased with my car buying experience. More
by Sam
Employees Worked With
Andrew Novak
September 05, 2017
Do not buy and extended warranty from Volkswagen Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended w Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended warranty. Warranty company would only pay for top half of engine replacement. 2 weeks later the car started on fire and completely destroyed. Warranty company never paid!!!!! More
by kim123
Employees Worked With
Jim Everette
July 23, 2017
New Car A VERY easy transaction. I came in, pointed to the touareg that I wanted, and drove out within an hour. Dustin and Natalia were wonderful. A VERY easy transaction. I came in, pointed to the touareg that I wanted, and drove out within an hour. Dustin and Natalia were wonderful. More
by JOSEPH CAMPIONE
Employees Worked With
Dustin Hill, Natalia Szwab
June 07, 2017
Need a car.. Edwin is your SALES GUY!!! I went into VW of Orland with my mind made up that I was actually going to get a different car from a different dealer (an Audi to be exact). I just w I went into VW of Orland with my mind made up that I was actually going to get a different car from a different dealer (an Audi to be exact). I just wanted to test drive the VW... I really liked the VW and Edwin Bilo did a great job with explaining everything to me about VW. I actually looked at other dealers for VW and I could have bought a way cheaper car for lower miles but I chose to give me business to Edwin because he did such a good job. Very comfortable to work with and he will try to give you the best deal possible. More
by chuybear7
Employees Worked With
EDWIN BILO
June 03, 2017
Excellent Experience!! Andrew Novak was friendly & knowledgeable. I felt completely comfortable with him throughout the entire process. He does not fit the salesman stereoty Andrew Novak was friendly & knowledgeable. I felt completely comfortable with him throughout the entire process. He does not fit the salesman stereotype because he was not pushy, listened to what I was looking for in my new car and delivered exactly what I wanted - no games, no BS!!! Andrew update communications to me were perfectly timed. He called when there was news and didn't call if there was nothing to report. He is a true professional! I have already recommended to a co-worker to contact Andrew. My co-worker is already a VW owner is now interested in getting a Passat. More
by CEO
Employees Worked With
Andrew Novak
March 22, 2017
Andrew Can-do! Andrew Novak was great to work with. Made us feel comfortable right away and was not a normal pushy salesman type. He helped us out in every way he co Andrew Novak was great to work with. Made us feel comfortable right away and was not a normal pushy salesman type. He helped us out in every way he could and answered all questions asked. He was even easily accessible outside the dealership through email and phone. Made it possible for me to get back in a vw beetle that I absolutely love. Was honest and got us a great deal! I can only assume his smooth jazz music skills are as good as his salesmanship. Would definitely recommend VW of Orland Park and dealing with Andrew. More
by Dawn D
Employees Worked With
Andrew Novak
March 20, 2017
outstanding fast stress free great deal refreshing professional they meant my concerns goal needs ! the internet shopping experience made everything so fast and e fast stress free great deal refreshing professional they meant my concerns goal needs ! the internet shopping experience made everything so fast and easy as well ! More
by lulu
Employees Worked With
Bruce Phillips, Natalia Szwab
