Volkswagen of Palatine

Simple Service John Paul is a pleasure to work with. Very friendly and polite. His knowledge and care are unsurpassed. I would recommend working with him. Great plac John Paul is a pleasure to work with. Very friendly and polite. His knowledge and care are unsurpassed. I would recommend working with him. Great place for service. More

New car purchase 5 stars for the service, knowledge, and price! We are returning customers and the reason for that is the experience we get! We love our new car! Than 5 stars for the service, knowledge, and price! We are returning customers and the reason for that is the experience we get! We love our new car! Thank you! More

Home-Run Experiences Thank you to Ray for going above and beyond in helping me to understand my service options. He followed up with texts to let me know when the car was Thank you to Ray for going above and beyond in helping me to understand my service options. He followed up with texts to let me know when the car was ready, and even offered me a ride to the facility. Greatly Appreciated, And a special shout-out to John-Paul as well for assisting me the previous day. Thank You, Gentlemen! More

All good! John Paul was very good and the 80,000 mile service was only what was needed on the vehicle... No add-ons or work that did not need to be done. John Paul was very good and the 80,000 mile service was only what was needed on the vehicle... No add-ons or work that did not need to be done. More

Courteous and prompt Chris and Raffi took good care of me. My oil change was covered and it did not cost me anything. I had a noon appointment and was greeted immediately. Chris and Raffi took good care of me. My oil change was covered and it did not cost me anything. I had a noon appointment and was greeted immediately. Always very professional and courteous. More

Purchased a new car Excellent staff! I highly recommend this location. I have been going to this dealership for almost 20 yrs. Everyone has always been friendly! Thank y Excellent staff! I highly recommend this location. I have been going to this dealership for almost 20 yrs. Everyone has always been friendly! Thank you Marlena & Kevin for being patient & helpful! More

Excellent Service He was very helpful and I was impressed with the customer service. He showed me the issue in person and explained the process in detail. He was very helpful and I was impressed with the customer service. He showed me the issue in person and explained the process in detail. More

10k maint. Tire Swap, and Interior repair in one visit! Ha a 10,000 mile maintenance, winter/summer tire chsnge-over and a headliner repair in one appointment and in a few hours. All done in one visit. Thsn Ha a 10,000 mile maintenance, winter/summer tire chsnge-over and a headliner repair in one appointment and in a few hours. All done in one visit. Thsnks! More

Excellent Experience Been buying my cars from Autobarn/Mount Prospect for over 20yrs. Always a pleasant experience and the customer service is always excellent. Jack in Been buying my cars from Autobarn/Mount Prospect for over 20yrs. Always a pleasant experience and the customer service is always excellent. Jack in sales did great job. More

Trust is everything Always ready to help and get you on your way ... a great approach to customer service and caring for their customers needs! Of course leadership from Always ready to help and get you on your way ... a great approach to customer service and caring for their customers needs! Of course leadership from the ultimate service Mgr JP ... experience matters! More