Volkswagen of Streetsboro

Service department cracked my windshield on my 2019 Atlas with 10k miles on it, either in car wash or while performing service. Service manager offered to split the cost 50/50 with me. Of course this was a r with 10k miles on it, either in car wash or while performing service. Service manager offered to split the cost 50/50 with me. Of course this was a ridiculous offer by the organization that caused the damage. I asked to speak to the general manager of the dealership and was told he wasn't available and that the offer "was a good as it was going to get." The service managers name was Brian Kaufman. It was clear that Brian didn't care about the Volkswagen name or customer service. Only protecting his own job and bottom line. Tried to contact the general manager multiple times by text, email, and phone calls. Never received a return in correspondence. Will never go to Volkswagen Streetsboro again and may never buy another VW again. I'm on my 5th Volkswagen and have never had this kind of treatment by any customer service business. Will be pursuing corrective action through other legal means. If a car dealership isn't willing to do the right thing in their service department, they certainly won't do the right thing in their sales department. There are plenty of other good VW dealerships in the area like Kempthorn, Akron, and Bedford. This was unfortunately the closest one to home for me. More

Go here if you want to waste your time. If there is one thing i absolutely cant stand is for a dealership to waste my time and try to play me for a fool. I drove two hours to this mistake o If there is one thing i absolutely cant stand is for a dealership to waste my time and try to play me for a fool. I drove two hours to this mistake of a dealership after they continuously called me about coming to test drive and look at a vehicle i had inquired about. Finally made some time to go out there and when i get there they tried to play me and wanted me to fill out a credit app for a test drive. Mind you none of this was mentioned over the phone. I immediately felt judged and thats all i needed to see to realize they arent getting my business. Never judge a book by its cover is something that should be taught at all places. The next person especailly coming into your dealership could be coming to buy 1 or 20 cars for all you know and not only did you miss out on a sale. This negative experience will be shared with anyone who i speak to. Way to go! More

Everyone was welcoming and helpful, the staff was very knowledgeable, Savannah (Sales) made the process a breeze. knowledgeable, Savannah (Sales) made the process a breeze. More

Kudos to Scott, Chris and Tevin from Streetsboro (Ohio)Volkswagen Service for their help on Friday, Nov. 10th. We decided to take our normally reliable 2013 Beetle “Sun Bug” to visit the grandkids (Ohio)Volkswagen Service for their help on Friday, Nov. 10th. We decided to take our normally reliable 2013 Beetle “Sun Bug” to visit the grandkids in Lansing Michigan. Just east of Cleveland, 400 miles from home, the check-engine light came on. Unbelievably, a check of GPS said we were a mere 5 miles from a VW dealer in Streetsboro, Ohio, but it was 4:15pm on a Friday. Could they help? Not only did Tevin and Scott take us in immediately, but service tech Chris diagnosed a rare case of loose bolts on the intake manifold causing an air leak that set off 7 problem codes. He tightened the bolts reset the codes, tested the engine and had us on our way in under an hour. Service manager and Buckeye fan Scott explained everything thoroughly and invited us to use the dealership’s quick charger should we decide to take the EV on the next trip. They turned what could have been a lengthy, expensive disaster into a quick and painless pit stop. Thanks, guys. Andy & Kathy Rominiecki Milton, DE More

This dealership is the worst from top to bottom. I would recommend no one purchases a car from them. They sold my wife and I damaged car and refused to help, pay or talk to us about. Communication i I would recommend no one purchases a car from them. They sold my wife and I damaged car and refused to help, pay or talk to us about. Communication is horrible and customer service is horrible. Truly stay away from this place. More

Service has zero follow up, I have had my car in for service twice and each time the next day the check engine light came on! The third time I am still waiting, dropped it off on 10/9 and today I was to service twice and each time the next day the check engine light came on! The third time I am still waiting, dropped it off on 10/9 and today I was told it "may" be done next week Wednesday 11/1 or Thursday 11/2! I have had to call them each time to find out what the wait was, they didn't call me! More

David Cooper went above and beyond for my cousin. He took a car for her to test drive and when she chose to lease a brand new Taos, he delivered it to her over two hours away. That's the kind of sale He took a car for her to test drive and when she chose to lease a brand new Taos, he delivered it to her over two hours away. That's the kind of salesperson that any one should want to have! More

Dave Cooper was such a breath of fresh air! Never pushy, explained everything completely, and answered all of our questions. He made car buying a great experience! Never pushy, explained everything completely, and answered all of our questions. He made car buying a great experience! More

Daid Cooper is the guy to see at this dealership! ! I felt no "pressure sales" from him and he truly cares about what you are looking for and wants to do all he can to give you the best information to ! I felt no "pressure sales" from him and he truly cares about what you are looking for and wants to do all he can to give you the best information to make an informed decision on buying a vehicle. If you are looking for a good vehicle shopping experience Dave is the guy above all!!! More