Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volvo Cars Gilbert
Gilbert, AZ
365 Reviews
At Volvo Cars Gilbert, we believe you deserve a professional and hassle free experience while shopping for your next vehicle. Because we take pride in serving our customers to the fullest, we have established a web site that provides all your vehicle needs. Not only will this site help you find the perfect new luxury car or used car, but also cater to your financing, Volvo repair and service needs. We are also dedicated to locating standard and hard to find car parts.
At Volvo Cars Gilbert, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Phoenix, Scottsdale, Chandler, Gilbert, Mesa, Glendale and Peoria, Arizona. Our address is 3285 S. Gilbert Road, Gilbert, Arizona. Thank you for visiting and remember, the entire staff at Volvo of Tempe looks forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 365 reviews
December 23, 2017
Battery installation Several items were corrected on my car and one of them was changing the battery under warranty. 4 weeks after replacing the battery, I was having p Several items were corrected on my car and one of them was changing the battery under warranty. 4 weeks after replacing the battery, I was having problems with my car starting. I needed my car serviced quickly because I am planning on doing a lot traveling during the next 2 weeks. I took the car to a different dealership. The problem turned out to be the battery was not installed properly. The wires were just placed on the battery and not tightened on the battery. The wires were loose and coming off the battery. I would give them a 1 star for this service but they did other work on the car. Despite being located 2 blocks from my house, I will not be taking my car there anymore. More
by robapharm
Employees Worked With
Rick Kazanjian
Helpful December 07, 2017
Do you think this was an $882.80 mistake? On Sept. 1 and Sept 7, 2017 I had my left and right front engine mounts replaced by a new Volvo Service dept. On 12-7-2017 I took my Volvo C-70 to On Sept. 1 and Sept 7, 2017 I had my left and right front engine mounts replaced by a new Volvo Service dept. On 12-7-2017 I took my Volvo C-70 to Volvo of Gilbert (formerly Volvo of Tempe-where I purchased the vehicle). I was entitled a free oil change because they had always service the vehicle from the day I bought it -until they moved to Gilbert. 1st then were not going to honor the oil change-even though I had called ahead and they told me they would honor the free oil change. They did honor it. However, the service advisor called and said my engine mounts were "shredded" , which they said was a common problem in AZ. The repair cost was quoted at $882.80! When I told the Service advisor I had just replaced these motor mount several weeks earlier-He tells me there are 5 motor mounts. I went back to the Volvo dealer that replaced the mounts -the couldn't believe what was said-so I showed them the Gilbert service recommendations. They suggested I contact Volvo-which I did. More
by PGR OWNER OF 2 VOLVOS
Employees Worked With
Hans Burkardt
November 17, 2017
Horrible Customer Service - Service Department Unfortunately, this note is to express my disappointment with Volvo of Tempe (now Volvo of Gilbert) service department. Earlier this week, my wife sc Unfortunately, this note is to express my disappointment with Volvo of Tempe (now Volvo of Gilbert) service department. Earlier this week, my wife scheduled a 30k mile service online for our 2016 XC90 T6. Noted in the additional comments field was that a loaner car would be required. Today, my wife arrived as scheduled for her confirmed 7:30am service appointment (email confirmation from Volvo of Tempe in-hand). Upon arrival, she was told by the service adviser that she was NOT on the schedule. The service adviser then asked her if she made the appointment online, to which she replied “yes.” He then advised that it was a known issue and that web appointments don’t transfer to the dealership service schedule. He further clarified that Volvo Corporate doesn’t want customers to know that the online scheduling tool doesn’t work, but that he would see what he could do to still get our XC90 serviced and proceeded to take down all of her information. He then asked if she would be waiting for the car to be serviced, to which she replied she was unable to and had to get to the office for meetings and that she had requested a loaner car on the service appointment request and that we have always been issued a loaner car for our service appointments. He advised there were no loaners available and offered no other possible solutions. Needing to get to the office my wife had to choice but to leave the dealer with her car not serviced. The lack of service received this morning is unacceptable, there was absolutely no attempt to problem-solve to resolve the issue. I can think of several options, and I don’t spend my life as a service adviser at a car dealership. This is not the first issue we have had with the Tempe service department. We had previously spoken to the service manager regarding feedback that I had provided about our last service experience with this same service adviser. I had hoped the department had improved but that is just not the case. Up until our original adviser left for a new dealer earlier this year, I had been extremely happy and satisfied with the service I was receiving from Volvo. Unfortunately something has changed and Volvo of Tempe/Gilbert service department remains well below my and I’m sure Volvo Corporate standards. I’ll have to schedule a new appointment that works with our calendar’s and given that there are now other competing options in the valley for Volvo service, I would have expected more focus on customer satisfaction. More
by IMR.AZ
Employees Worked With
Jason Hair, Rick Kazanjian
October 15, 2017
Excellent customer service and car service I'll admit, the first few times I went to this dealership, I was a little hesitant to come back due to some complications that arose from the visits. I'll admit, the first few times I went to this dealership, I was a little hesitant to come back due to some complications that arose from the visits. After the last two times of working with the service department there, though, I don't think I will take my car anywhere else. They have told me like it was, gave me all the estimates of the work needed, asked if I needed time to think about it, and answered all the questions I had at that point and along the way. They seem to give very transparent service, and I really love that. The team is also extremely accommodating on if you need to wait or need a loaner car, whatever they can do to help and make it easier on you if they can. And when an unexpected problem arises, they let you know immediately. I was very impressed with the service I received, and I felt like they genuinely cared about my car and me. More
by KB3256
Employees Worked With
Rick Kazanjian, Monica Savard
August 08, 2017
Great Customer Service - Stood by their word - This is a great example of a well-run dealership. Salesperson Kevin was excellent and made for a great advocate throughout the transaction. GSM Jack This is a great example of a well-run dealership. Salesperson Kevin was excellent and made for a great advocate throughout the transaction. GSM Jack was very solid. He operated with great integrity and stood by his word. I would not hesitate to do business with this dealership in the future. More
by AnotherDay
Employees Worked With
Kevin Wallace (Sales) Jack Callaghan (GSM), Shawn Cleghorn (Finance)
July 25, 2017
Outstanding Service The service at Volvo of Tempe is simply outstanding. Rick has helped me through several needed repairs on a used XC60 purchased at another non-Volvo d The service at Volvo of Tempe is simply outstanding. Rick has helped me through several needed repairs on a used XC60 purchased at another non-Volvo dealership. Volvo of Tempe works quickly and professionally, and the prices are reasonable. This is by far the best auto service department I've encountered. More
by XC60 Fan
Employees Worked With
Richard (Rick) Kazanjian
July 16, 2017
#1 Best Service Advisor I have always gone to my dealer for service no matter what vehicle I have had. I must say Jud is the nicest, most acknowledge Advisor I have ever had I have always gone to my dealer for service no matter what vehicle I have had. I must say Jud is the nicest, most acknowledge Advisor I have ever had the pleasure of working with. We have 2 Volvos tgat Judd takes care of. We would follow him anywhere. More
by Diana Ervin
Employees Worked With
Jud White
June 30, 2017
Fantastic experience! Had a great experience purchasing our vehicle there. We had a great experience the first time and went back to purchase the second from the them! The Had a great experience purchasing our vehicle there. We had a great experience the first time and went back to purchase the second from the them! The service is top notch and the service dept is fantastic too! More
by Volvoguy
Employees Worked With
Steve "Coach" Perry
June 17, 2017
profesional no pressure experience. I have worked with Jud in service and find him to be friendly and efficient. I bought a New XC 90 yesterday and did it with no pressure from Steve Kra I have worked with Jud in service and find him to be friendly and efficient. I bought a New XC 90 yesterday and did it with no pressure from Steve Kramer, Jack or or Shaun. If I were the owner this is the kind of dealership I would be proud to own. I appreciated that it didn't require the salesman to make 3-4 trips to the manager (Jack) to ok a proposal. yes I would recommend this group as well as Leisa who I was impressed with as well. More
by Volvo nut
Employees Worked With
Jud White
June 15, 2017
Professionalism and outstanding customer service When we moved to Arizona, I took my 2009 S80 sedan to Volvo of Tempe for service. I was impressed with the staff of professionals who always provided When we moved to Arizona, I took my 2009 S80 sedan to Volvo of Tempe for service. I was impressed with the staff of professionals who always provided excellent care of the vehicle as well as the customer. They explained the results of their evaluations of the car, provided succinct recommendations for any service required, and answered all questions posed. Kudos to Jud White, Service Manager, Kim Knorr, Licia McHardy, and Cathy Schile for always going the "extra mile" in executing their duties. As a result of Jud White's enthusiastic description of Volvo's OverSeas Delivery program, my family and I traveled to Sweden to take possession of our new 2017 Volvo S90 T6 AWD Inscription. It was an incredible experience which my husband and two of our children will long remember. When the S90 was delivered, Kim Knorr and Licia McHardy came to my home to provide orientations to the multiple features of the new car. They genuinely wanted to ensure that I understood and was comfortable with the operations of the car. Volvo of Tempe has earned a consistent A+ rating from me. Sandra C. Holley More
by Sandra Holley
Employees Worked With
Jud White, Kim Knorr, Cathy Schile, Licia McHardy
