Volvo Cars Hudson Valley

Sales process was great, Very aggressive finance agent I would have given this dealer a rating of 5 stars if the transaction had ended with the sales person Diego. Diego was great, he was helpful and very I would have given this dealer a rating of 5 stars if the transaction had ended with the sales person Diego. Diego was great, he was helpful and very personable. The problem was when I started dealing with the finance person Linda. From the moment I shook her hand, she started her sales pitch on extended warranties and cilojet paint and upholstery protection. After she secured my financing, she informed me that the monthly payment included the extended "wrap coverage" warranty. I felt this was deceptive and sneaky. I found out that she added this $1500 coverage to the amount I was financing only after I inquired about it. I told her I wasn't interested and she continued to push the protection on me saying I was crazy for not taking it and just being really pushy about it. After listening to her pitch, I politely declined. She was clearly annoyed when we hung up. I received a call from Linda a short time later telling me that she was able to get me an exception for the extended coverage for $999. The conversation was very uncomfortable as she wouldn't take no for an answer. After I finally got my point across, she then tried to sell me the cilojet paint and upholstery protection, telling me it was $695 and she could give it to me for $595 yadda yadda yadda.. It got to the point that I was dreading her every phone call and had to screen them.. I didn't even want to deal with her for the closing of the deal because I just knew she was going to start again, which she did. Again, a very uncomfortable interaction. This was after she made me, my wife and 8 yr old son wait 40 minutes to see her with absolutely no other customer in the dealership the entire time I was there (about an hour and a half total). I tried to make small talk to divert the conversation away from all of the extras she was trying to push on me and she wasn't interested in any of it. A very disappointing experience for a Volvo dealership. I would expect it from a used car dealer in the Bronx. I would have answered yes to recommending this dealership if it wasn't for Linda More

Professional and friendly service We have two Volvos. Had problems with the 2003 S60 AWD took it to other garages assuming will save money. After three tries the problem was not fixe We have two Volvos. Had problems with the 2003 S60 AWD took it to other garages assuming will save money. After three tries the problem was not fixed. The Volvo service center fixed the problem. More

Missed part of my service. I had several phone calls to set up service for my 2008 XC90 I bought used and left my car for a 120,000 mile service and got a call that the car was I had several phone calls to set up service for my 2008 XC90 I bought used and left my car for a 120,000 mile service and got a call that the car was ready and the 120,000 mile service was not done- only an oil change and tire rotation. They said I didn't need the service but now a windshield washer sprayer is not working and a wiper blade needs to be replaced and that would have been part of the service requested. Now I need to go another day without a car for something that should have been done he first time. More

Always Quick & Helpful I purchased my CPO XC90 last Christmas and have had it serviced 3 times since in order to maintain the CPO warranty. The service department is always I purchased my CPO XC90 last Christmas and have had it serviced 3 times since in order to maintain the CPO warranty. The service department is always friendly and helpful. I've never waited longer than the quoted time and will continue to recommend their brand and service. More

What a joke this dealer is! I have a 99.9 % feeling these reviews all your "customers" are leaving are actually stated by your workers. Especially the ones about MY Mini Cooper I I have a 99.9 % feeling these reviews all your "customers" are leaving are actually stated by your workers. Especially the ones about MY Mini Cooper I traded in! I've tried dealing with your "people" everyone is so stuck up and rude. I would never go back! I can't even experience a Volvo with all the issues I'm having. And your CPO inspection was so false! Having to replace both front and back brakes rotors and pad after having it for one week!!!!!???!?!??? Never again! Your company only gets along with new car buyers. If your a used car buyer then you are at the bottom of the tote pole because we or I may not able to afford a BRAND NEW VOLVO! And I know for a face that I DID NOT RATE 5 stars on my last post. So your obviously hacking and revising people's or should I say your workers reviews and comments More

XC60 oil consumption issue Although officially past my 5 year warranty period, Volvo backed up their committment to quality and resolved this problem at no charge. Dan was very Although officially past my 5 year warranty period, Volvo backed up their committment to quality and resolved this problem at no charge. Dan was very accommodating with the process authorizing a loaner and taking the time to explain possible resolutions. Very impessed with his professionalism and his bedside manner, so to speak. More

The best experience in purchasing a car EVER! What an incredible experience. We did not walk in looking for a high end new Volvo, our needs were simple. Put us in a used Fiat 500 for commuting p What an incredible experience. We did not walk in looking for a high end new Volvo, our needs were simple. Put us in a used Fiat 500 for commuting purposes. They had 10 to choose from and they were all excellent. As luck would have it, we wound up dealing with Dan the service manager. This unusual experience began with a light hearted exchange and turned into being the most pleasurable buying experience, even with a trade in. Honestly, I was not going to negotiate or deal with anybody but Dan after spending 5 minutes with him. Dan of course handed us over to Diego who went with us on our test drives. What a lovely and knowledgable young man. We made the deal on Thursday and picked up the car today. SO CUTE this little car is. The entire experience working with the Hudson Valley Volvo Team left me happy. We had the chance to meet Mike the Sales Manager today and we were so impressed with his knowledge and is open friendly personality. Buying a car can be stressful, but these guys... They made it feel like we were home in our living room discussing cars. Thank you Dan, Diego and Mike for a great experience and we will see you soon for service. Julie and Deb!!!! More

Excellent experience getting our MINI Cooper! We were looking for a cute little red MINI convertible and I found HVV through cars.com, and there was a chili-pepper red 2013 MINI convertible, exact We were looking for a cute little red MINI convertible and I found HVV through cars.com, and there was a chili-pepper red 2013 MINI convertible, exactly as we hoped to find one! With an evening phone call on a Tuesday we ended up driving home our new-to-us MC extremely happy. We had an excellent lunch by Billy while we were there! All-in-all, a great experience. Simple, easy, clear. Everyone was fun to work with and we are now the ecstatic owners of our chili-pepper red MINI! Thank you Murf, Linda, Mike and of course, Billy. More

Easy Peasy I had a very positive experience with Hudson Valley Volvo. The sales person (Bill) was very knowledgeable, honest and easy to work with. He didn't p I had a very positive experience with Hudson Valley Volvo. The sales person (Bill) was very knowledgeable, honest and easy to work with. He didn't push too much and made for an easy decision for me. The car they delivered was 'exactly what I was looking for' and although it was a used car, it looked and felt like it was brand new when I picked it up. It really was an easy process and I felt like I was getting great value from Bill and Volvo. I'd go back again. More

Professional & Personable all at once! Sure, when your car needs a out of the routine service call, it's not a happy prospect. Dan, Laurence and the service staff always manage to turn lemo Sure, when your car needs a out of the routine service call, it's not a happy prospect. Dan, Laurence and the service staff always manage to turn lemons into lemonade. We are very glad to have Hudson Valley Volvo in our backyard. They are very attentive, always accommodating and truly deliver service with a smile. You will not find a more truthful or trustworthy dealer...and it begins with their great people. Thank you! More