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Volvo Cars Rochester

Rochester, NY

Overview
Reviews
Vehicles
4.9
226 Reviews
Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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1500 University Ave

Rochester, NY

14610

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Showing 226 reviews

June 17, 2023

Great service x o x o x o x o x o x o x o More

by TETHANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Koch
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Jun 23, 2023 -

Volvo Cars Rochester responded

Tethaney, thank you for the great review. We look forward to seeing you again at Volvo Cars Rochester!

Helpful
June 16, 2023

Price , communication, not really happy with my purchase for maney what I pay already have big experience before so More

by AHABOVSKYY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Stapleton
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Jun 19, 2023 -

Volvo Cars Rochester responded

AHABOVSKYY, Thank you for sharing your feedback with us. We appreciate hearing about your experience and want to make sure we address any concerns you may have. Please reach out to us directly so that we can discuss this further. Thank you, Jon Eplin Sales Manager (585) 473-8530

Helpful
June 16, 2023

Please never let Jimmy DeGuzman ever retire! I really appreciate working with him - the process was seamless - as usual. I am on my 3rd Volvo and have worked with Jimmy for each one. More

by ROUSSEAU.SALLY
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman
Report | Print
Jun 23, 2023 -

Volvo Cars Rochester responded

Sally, we're so glad to hear that you had another seamless experience working with Jimmy at Volvo Cars Rochester! We'll make sure to pass along your kind words and appreciation. Thank you for being a loyal customer, and we look forward to assisting you with your future Volvo needs!

Helpful
June 15, 2023

Had questions about the operation of car electronics and was assigned Brandy to show me how to correct a problem that had occurred - system reboot. She showed me how to do this then and in the future. More

by SHERMYANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Blasland
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Jun 20, 2023 -

Volvo Cars Rochester responded

We're glad to hear that Brandy provided you with helpful assistance in understanding and resolving the issues with your car electronics. It's always our goal here at Volvo Cars Rochester to ensure that our customers feel confident and knowledgeable about their vehicles. If you have any more questions or need further support, please don't hesitate to reach out. Drive safely!

Helpful
June 15, 2023

I've had my Volvo service at this dealership since I bought the vehicle in 2015. The service here is always top notch regardless of who owns the company. I would and have recommended the service depar More

by RKEENE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zicari
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Jun 20, 2023 -

Volvo Cars Rochester responded

We appreciate your loyalty and trust in our service department, RKEENE0! It's wonderful to hear that we consistently provide top-notch service for your Volvo since 2015. Thank you for recommending us to others, we truly value your support. We look forward to serving you again in the future at Volvo Cars Rochester!

Helpful
June 15, 2023

The only people I trust with my vehicle. Excellent service every time. Never try to oversell. More

by JNUNES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Davis
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Jun 20, 2023 -

Volvo Cars Rochester responded

Your loyalty and support mean the world to us. We take so much pride in the fact that you have continued to trust us with your vehicle needs. If there’s ever anything the Volvo Cars Rochester team can do to help you, please don’t hesitate to ask! Safe travels.

Helpful
June 14, 2023

The dealership's service dept is consistently excellent, and I have been a customer since the 1980s. I wouldn't want to have my car serviced elsewhere. The location and the shuttle service are excellent. More

by CCORCORAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul and John, Kim Koch
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Jun 15, 2023 -

Volvo Cars Rochester responded

Thank you for your feedback. We appreciate our loyal customers and always strive to deliver exceptional service to everyone who visits us. We're glad that our location and shuttle service met your needs. Please don't hesitate to reach out if there's anything else we can assist with in the future.

Helpful
June 14, 2023

This is a great dealership and we have been happy with the purchase. I would recommend More

by TBAM12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman, Joe Monkelbaan
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Jun 15, 2023 -

Volvo Cars Rochester responded

Thank you so much for this fantastic review. Happy customers are what we always strive for, so reading this made my day! I’m thrilled that we were able to help you find your new vehicle. If there’s anything Volvo Cars Rochester can do for you in the future, please don’t hesitate to reach out to us.

Helpful
June 14, 2023

Has new tires put on, later that same day the tire pressure light has come on and the tires need air. More

by JIMDBRUNKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall, but name is not listed
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Jun 19, 2023 -

Volvo Cars Rochester responded

Jim, I apologize for the inconvenience you experienced with your new tires. We strive to provide top-notch service and it's disappointing to hear that we missed the mark this time. I would like to speak with you directly on this matter, so please give me a call at your earliest convenience and I will assist you further. Thank you. -Nicholas Fabiano | Service Manager

Helpful
June 13, 2023

good, it was a good visit to my husband. We have another Volvo car, we will bring back, when deeded. More

by JFANG8899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Padilla, James Zicari, Kim Koch, Rebecca Slattery, Nancy Whitcombe, Scott Davis, Adam Raftery, Erika Foley
Report | Print
Jun 15, 2023 -

Volvo Cars Rochester responded

We're delighted to hear that you had a good visit with us at Volvo Cars Rochester. We appreciate your confidence in choosing our team and are excited to know that we will be seeing you again soon when it's needed for another service or purchase. Thank you for your feedback!

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