Volvo Cars West County

Wonderful, pain free sales experience! Buying a new or used car can be stressful...and has been in the past. Not here, where we stopped in to see a Volvo xc60. Sales person Tom Calkins was Buying a new or used car can be stressful...and has been in the past. Not here, where we stopped in to see a Volvo xc60. Sales person Tom Calkins was highly informative, had a no-pressure approach and understood we didn't really want to spend an entire morning going back and forth. We did our homework online looking at car prices and trade-in values, of course, so it always helps to be as prepared as you think a dealer would be. Important to me, the salesman did not discount talking with a female---other dealers only talked to my husband even after knowing it was going to be my car, which made me leave. Business manager Mat Inglehart was great, too-- no pressure on add-ons, but simple education on dollars and packages available. I would recommend this dealership and salesman based upon our experience....and significantly, I spoke with another person while waiting in the dealership and she has bought several cars from West County Volvo due to the excellent service over the past decade. That validated our impression. More

Suntrup Volvo review Our experience with Suntrup Volvo has been outstanding! We have now purchased both a used car and new car from them in the past year and will most de Our experience with Suntrup Volvo has been outstanding! We have now purchased both a used car and new car from them in the past year and will most definitely come back again. Their knowledge of the car business and professionalism is second to none! We highly recommend Suntrup Volvo! More

Love it! Tom Calkins went above and beyond for us without ever making us feel pressured or uncomfortable. We love our Volvo and wouldn't think of buying anywh Tom Calkins went above and beyond for us without ever making us feel pressured or uncomfortable. We love our Volvo and wouldn't think of buying anywhere else. More

STAY AWAY!!! My husband and I were in the market for a Honda Pilot. West County Volvo had one that we were interested in. Before even looking at the vehicle we m My husband and I were in the market for a Honda Pilot. West County Volvo had one that we were interested in. Before even looking at the vehicle we met with Tom in Sales and explained our situation in detail (credit challenges). We even provided him our credit scores, the fact that we were trying to stay around $1,000 down to start out and asked if it was possible to make the deal work or if we were just wasting our time. We were assured that he would be able to make it work. We looked at the vehicle, test drove it, filled out the application and gave them a deposit. It was closing time so they were allegedly unable to run our credit that day (my credit report states otherwise). We left with the promise that Tom would run everything first thing in the morning and give us a call. The next day (Friday), after numerous follow up calls to Tom, he said that he was not able to make the deal work. We then went and found our own financing that night. Saturday morning we called Tom and let him know that we had secured our own financing and that we would be providing a down payment of $2400 between cash and trade in. We emailed him the loan documents (he confirmed he received them) and asked that he have everything ready for me to come pick the car up on Monday evening. Monday at 4:50 pm I received a call from Tom asking about the loan that we had secured. It was obvious that he hadn't bothered to do anything with it until then. I was on my way to the dealership so he stated that he was going to call the loan company. When I arrived at the dealership, again it was obvious he had done nothing. After making me sit and wait he ran around helping other customers and finally got the loan company on the phone. He went back to someone's office to speak with them. When he came back, he stated that they were not able to give me the vehicle until they sent the paperwork to the loan company and they sent a check back. I mentioned that when we bought my husband's car at Bommarito we had the same type of draft check with Capital One and did not have any issues using it. He stated that Capital One is a larger, reputable lender but that I was using one they hadn't dealt with often. He promised they would overnight everything the following day (again, being too late in the day to be able to complete it that day) and that as soon as the check was received and cashed they would release the Pilot to me. The following afternoon (Tuesday), I called to make sure the documents were being over-nighted. Tom was out of the office of course. I spoke with Ken instead. He promised to check and call me back. When he called back an hour later he stated they were not going to accept the loan. I asked for an explanation and he stated that because the loan company charged the dealer a fee and required them to do paperwork with them and become a (gasp) provider for them, they didn't want to do that. He stated the lender was predatory and they didn't want to do business with them and did not want the business they would bring. In other words, they don't want low class people in their dealership. Ken offered to work some numbers since we were able to put more down and said that he would call us back. Of course, he did not. We continued on our search and on Wednesday were able to secure a loan with Capital One. My husband called and spoke with Tom and let him know we had financing through Capital One. He provided the loan amount, the down payment amount and the interest rate (9.4% on a 48 month loan). Tom told him that was great and to come in the next day (Thursday). After arriving at the dealership, again got the run around and they stated they wouldn't accept the Capital One loan either because they also charged fees and were also a "predatory" lender. They told my husband that they had a friend that worked at a bank and ran my husband's credit AGAIN and came up with a "great offer" with 22.95% interest on a 54 month term. When asked why anybody in their right mind would take that deal when they had a much better offer in their hands, he was told that they wouldn't be told who they had to use for financing. Funny how days ago they were unable to finance the deal and then suddenly their "friend" comes up with a "great offer". Wonder how much the friend's bank and they were making on the back end of that deal!! Needless to say, we did not buy a car from them. RUN DO NO WALK FROM THIS SHADY DEALERSHIP!!! More

Great Experience!! Recently purchased a used vehicle from West County Volvo. Highly recommend asking for Tom Caulkins. Tom made everything fast, simple and enjoyable Recently purchased a used vehicle from West County Volvo. Highly recommend asking for Tom Caulkins. Tom made everything fast, simple and enjoyable. Will look to buy our next car through Tom and West County Volvo! Tom does it right! More

"Glad I Did It" I am very pleased with my VOLVO XC60. The XC60 has amazing comfort, stylish and easy accessibility. I am so delighted that Tom Calkins our (new) favor I am very pleased with my VOLVO XC60. The XC60 has amazing comfort, stylish and easy accessibility. I am so delighted that Tom Calkins our (new) favorite salesman came out and greeted us with warmth, kindness, and extremely knowledgeable. Our overall experience with Suntrup West County Volvo was very welcoming, professional and completed in a timely manner. More

purchase made easy Recently purchased a new XC60 from Tom Calkins at West County Volvo and it felt like they gave us the car. No long waiting or outer room discussion Recently purchased a new XC60 from Tom Calkins at West County Volvo and it felt like they gave us the car. No long waiting or outer room discussion They were up front with all details and placed my family at ease throughout the entire process More

Great experience Just purchased a used vehicle from this dealer. What a great experience. I would highly recommend asking for Tim Edwards. Very professional Tim answe Just purchased a used vehicle from this dealer. What a great experience. I would highly recommend asking for Tim Edwards. Very professional Tim answered all of my questions and was very fair in the negotiation process. He was a pleasure to work with on my purchase More

Beyond Excellence.. Just a few lines to provide some feedback on how very satisfied we are w/our Volvo S60 T5. From our very first meeting w/Tom Calkins through final del Just a few lines to provide some feedback on how very satisfied we are w/our Volvo S60 T5. From our very first meeting w/Tom Calkins through final delivery of our Volvo, Tom & his team, provided us w/a service level of excellence that was quite remarkable. He’s one of a kind. Totally Customer driven. He knew, from the very beginning, that we were shopping around & that he was in competition w/Acura, Lexus, Infiniti, Audi & Toyota. In order to maximize our investment, we committed to a research process that was quite intensive. Because of such, time became irrelevant & we became educated consumers on the subject. Obviously, Tom has mastered the art of selling Volvos & straight away connects w/his prospects. Tom’s style of doing business is very casual & at the same time extremely effective. From the very beginning we felt very comfortable w/the pace of the selling process & how he tackled answering all our questions, including many technology questions…etc…etc. Needless to say, we are very satisfied our new Volvo & w/all of West County Volvo excellent way of doing business. We very highly recommend Tom & his team to deliver all your needs within the Volvo line. In conclusion, we benefited in more ways than one. Working w/Tom, who was so detailed & reassuring, from the very beginning was a definite plus. Additionally, the terms & conditions that he eventually offered us gave us such an incentive that it became a no-brainer for us to commit to a S60 T5 Volvo all the way. We highly recommend Tom Calkins & his team at West County Volvo….John & Debbie More