Volvo Cars of Austin

Chris White did an excellent job. I highly recommend visiting him the next time you are at Volvo of Austin. His customer service is outstanding. I highly recommend visiting him the next time you are at Volvo of Austin. His customer service is outstanding. More

This is the second time I have leased a car with Volvo Cars of Austin and both times I have worked with Michael Frolich. He is knowledgeable and patient and takes all the time required to make me feel com Cars of Austin and both times I have worked with Michael Frolich. He is knowledgeable and patient and takes all the time required to make me feel comfortable with the transaction. He is always available and responsive. I sent him a message late at night, because I was going on a road trip and did not know how to work a particular feature. He called back immediately, made me go sit in my car and then walked me through step-by-step. It is that level of caring that gives me confidence in the service that I have received from Michael and the team at Volvo of Austin. I continue to treasure this relationship going forward. More

I’ve had nothing but issues with both locations. January 3rd took my car in to the Volvo dealership location at: 7216 N Interstate 35 Frontage Rd, Austin, TX 78752. The next day Ricardo called me to January 3rd took my car in to the Volvo dealership location at: 7216 N Interstate 35 Frontage Rd, Austin, TX 78752. The next day Ricardo called me to ask if the car had been struck by lightning, it wasn’t. It needed a new Transmission Control Module. $2K+ and 30 days later on February 2nd, the car was ready. Upon picking up my car, I got in and the dashboard told me to pull over immediately so I turned it off. I told Ricardo what the dash had told me. I hadn’t even put it in drive and there’s issues. So, we popped the hood together to see what was going on. It was at this moment that I saw there were tools left in the engine compartment. A couple sockets and an extension that would have caused severe damage but, it warning was due to the coolant reservoir was almost completely empty. I was beyond frustrated, especially after being told the car had been test driven and washed and was ready to be picked up. It wasn’t ready. He recovered to tools and put in coolant and said it was safe to drive,Driving home, the check engine light came on. I had already ran the codes with another auto shop before taking it to the dealership. Now I discovered that there were now several new DTCs after it was “fixed”. The one that bothered me, the most was the airbag said it wasn’t functioning now. The whole reason why I bought a Volvo is for the safety of the car. I had played phone tag so many times with the i35 location and the Hill country location was closer to me and knowing that they were both owned by the same owners, I decided to try my luck at this new location. I spoke with Jason and felt confident that these new issues would be resolved. Unfortunately, there’s now new issues with the car again! The airbag issue was resolved. It appears that somebody had just unplugged something and didn’t plug it back in. This time, when I got into my car to drive away again, my air conditioner won’t come on. The air won’t even blow at all. Also, the stereo won’t turn on! I’m beyond frustrated with the dealership. I always call advance to let them know I’m coming to pick up my car. Both times it wasn’t ready and both times somehow there’s no more problems than when I initially took it in! The fact that I found tools left in my engine the first time and the dash saying to pull over gives me very little faith with their technicians and their competence. It’s one thing for the technicians to make a mistake. We all make mistakes, but then who else looks over the car before it’s ready to be picked up? It says that there’s a multiple point inspection before picking it up but, clearly this hasn’t been the case! I have read the responses to some of the previous complaints on this site and the response is to contact Dean Bushick. I called him at the number that was given to one of the reviews here just last December. My call would not be forwarded to him. The person that answered my call would not forward me to his voicemail nor give me his email address to contact him about these grievances. I was told that Dean would probably be at the Hill country location. So I called the Hill country location. I was told he wasn’t there and he was at the i35 location. Well, I had just called that location and they told me to call this one. I asked her for his email address. I was told she didn’t have that information. Weird! I was then transferred to his phone line which there’s no outgoing voicemail so I don’t even know if I left a voicemail on the correct person box. But it did say it was extension 1980. This is so disheartening and beyond frustrating. How difficult it is to get through to anybody and how long it takes for a car to be repaired is ridiculous. In the past I had always had a great experience with this brand. Volvo itself has gone downhill dramatically or it’s just these two locations that are ruining Volvo’s reputation. More

Alex Morataya was attentive, patient and professional. He did a great job helping us find the right car. He did a great job helping us find the right car. More

Alex Morataya Was excellent from the start to end. He is friendly and make you feel comfortable When making the big decision of purchasing a car. Alex made the experience enjoyable and easy/ He is friendly and make you feel comfortable When making the big decision of purchasing a car. Alex made the experience enjoyable and easy/ More

Michael was super helpful and knowledgable. Compared to other dealers they were very forthright and fair. Great experience! Compared to other dealers they were very forthright and fair. Great experience! More

Totally a great experience with everyone involved in our purchase. From the salesman , sales manger and finance manager. Great experience!! Thanks, Mark purchase. From the salesman , sales manger and finance manager. Great experience!! Thanks, Mark More

Excellent car buying experience with Volvo! I recently switched from Mercedes-Benz to Volvo. Volvo's purchase experience is far above MB. I recently switched from Mercedes-Benz to Volvo. Volvo's purchase experience is far above MB. More

I had a great experience buying my first Volvo here. I was looking for a used hybrid and saw Volvo was highly rated. I went to the dealership on a Monday with little knowledge of the options, trims, etc I was looking for a used hybrid and saw Volvo was highly rated. I went to the dealership on a Monday with little knowledge of the options, trims, etc. I worked with MJ Jackson and he was great. He showed me options of cars and I drove a vehicle. I was impressed and moved Volvo to the top of the list. MJ followed up but was low pressure. By Friday, I drove away in just the car I was looking for, an XC60 T8 with very low mileage.I thought I would sell my old car but we got a good trade in offer and were glad to complete everything we needed here. The warranties offered on the certified cars are hard to beat. There was a minor detailing item I came back for and MJ got it into service and gave me a loaner for one day. I was back in my car in 24 hours. Couldn't be happier with my experience. More

Purchasing my first car was a milestone, and my experience at Volvo Car of Austin made it exceptionally enjoyable and gratifying. I decided on a pre-owned Porsche with 60,000 miles on it. During my experience at Volvo Car of Austin made it exceptionally enjoyable and gratifying. I decided on a pre-owned Porsche with 60,000 miles on it. During my initial test drive, I noticed some scrapes on the body and slight damage to the tires. However, the team at Volvo Car of Austin addressed these issues within a week - not only were the scrapes repaired, but they also replaced the tires and performed a maintenance check, ensuring the car was in top condition when handed over to me. I must extend my heartfelt thanks to my dealer, John Knorre. His enthusiasm and dedication were evident throughout the process. During the week of repairs and maintenance, John kept me updated almost daily on the progress, ensuring I was informed and at ease. His commitment to service excellence significantly enhanced my buying experience. Receiving my well-maintained, pre-owned vehicle was a joy, and I have John to thank for his earnest service and patience. I wholeheartedly recommend Volvo Car of Austin and, in particular, John Knorre as a dealer. If you're considering purchasing a car, believe me, choosing Volvo Car of Austin is a wise decision. More