Volvo Cars of Louisville

Outstanding professionalism, service, support and honesty all at a great price! all at a great price! More

We went to Volvo Cars of Louisville in search of a good, dependable (and relatively inexpensive!) used car. We were delighted with the friendly, courteous staff. Zachary was enormously helpful and we were o dependable (and relatively inexpensive!) used car. We were delighted with the friendly, courteous staff. Zachary was enormously helpful and we were on the road in record time. Thanks, all! More

We had a great experience purchasing our XC90 here. Josh Armstrong was not pushy, and accommodating to our needs. We are very happy with our vehicle and the service we received. Armstrong was not pushy, and accommodating to our needs. We are very happy with our vehicle and the service we received. More

One of the WORST EXPERIENCES OF MY LIFE! If I was able to leave ZERO stars I would. My Husband and I purchased a 2018 Volvo V90CC via online, talked to Nathan Paine. Specifically asked about any imperfection leave ZERO stars I would. My Husband and I purchased a 2018 Volvo V90CC via online, talked to Nathan Paine. Specifically asked about any imperfections to be videoed/photographed. Purchased the car, day before transport our insurance discovered there was a $12526 claim paid out on the car. Asked Nathan about he said that their “Volvo Master Technician” did not see any signs of repair due to damage and that he had pointed out any imperfections in the videos and pictures he sent us. Car arrived, 3 of the 4 wheels had major curb rash, multiple dings and dents that were not made aware to us. Upon reviewing the photos and videos closer when we knew what to look for, we were able to see some of the dings but they were not specifically pointed out. Our body shop also noted that the car had been repainted in areas. We spoke to Nathan he said they would give us a credit towards an extended warranty but when I talked to their extended warranty company wasn’t even offered or an option. When I asked why it wasn’t a CPO he said that it was cheaper to not have it be certified but the car had to go through essentially the same check before being offered for sale. Then all communication stopped, I reached out multiple times to managers with no response or resolution. They left the old lessees personal information in the car, I finally contacted them and found out the car was damaged, front fender and grille was completely replaced, none of this was reported on the carfax. We purchased the car from over 800 miles away. They definitely took advantage of that, the car is not worth what we paid for it and not as advertised to us. All they appear to care about is getting the sale done and thats it. Took Months to get our car titled/plated in our state, and took even longer to get a copy of our sales paperwork, and when they did send it it was terrible quality small photocopies of the originals that are difficult to read. I am in sales and I understand its tough, but all we wanted was honesty since we were buying from so far away and they definitely did not give us that. We have filed a complaint with the BBB. More

We had a pleasant experience at Volvo of Louisville. The salesman Josh Armstrong was very helpful. The dealership was very clean. The employees were nice to work with. salesman Josh Armstrong was very helpful. The dealership was very clean. The employees were nice to work with. More

Amazing experience! Easy process, no pressure and great energy! They made this the best car buying experience we have been a part of. Go see Erin! energy! They made this the best car buying experience we have been a part of. Go see Erin! More

I just traded for a 2020 Tesla S. We negotiated via text with the occasional phone call. I worked with Jordan. He was friendly and knowledgeable I had the confidence to drive 5 hours to trade. I was with the occasional phone call. I worked with Jordan. He was friendly and knowledgeable I had the confidence to drive 5 hours to trade. I was treated respectfully and the car was ready and charged up when I got there. More

Volvo of Louisville service department always provide an exceptional service.Very informative and always provide you an update while waiting for your car. Nice dealership an exceptional service.Very informative and always provide you an update while waiting for your car. Nice dealership More

Their service department treats you fairly. They explain what they found and the options available to you. The service needed was done quickly and I was soon on my way. Thanks Brian at Volvo of Louisville what they found and the options available to you. The service needed was done quickly and I was soon on my way. Thanks Brian at Volvo of Louisville More

Great service Darrin is always great. Parts were in stock for both my Check Engine light repair and for an overdue recall. Software was also updated while I waite Darrin is always great. Parts were in stock for both my Check Engine light repair and for an overdue recall. Software was also updated while I waited. More