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W&L Subaru - Service Center

Northumberland, PA

4.7
2,135 Reviews

2,135 Reviews of W&L Subaru - Service Center

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August 21, 2025

Overpriced. Price gouging. Seem very courteous until you get slammed with a bill that don't add up More

by andynels22
Recommend Dealer
No
Employees Worked With
Matt Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gilbert
Aug 21, 2025 -

W&L Subaru responded

We're truly sorry to hear you were disappointed, and we’re grateful you took the time to share your thoughts. Feedback like this is an invaluable tool as we work to improve every aspect of the experience. Thanks again, and we wish you all the best.

August 19, 2025

Excellent. Lovely waiting area with complimentary beverage and snack while you waited. It is also pet friendly. More

by henny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

W&L Subaru responded

We're very pleased that you enjoy our comfortable customer lounge and free snacks and drinks! Thanks for the review!

August 16, 2025

Matt was great. He took the time to explain what was done on the car. More

by BARBMYW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 16, 2025

Customer service is very good. I’m very impressed. My and wife and I would rather drive 90 minutes to you guys than 20 minutes to Steve Moyer in Leesport. More

by barnz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

W&L Subaru responded

Thank you so much for making the trip to our dealership! We appreciate your business!

August 15, 2025

Jean was personal and easy to work with. Sean listened to my concerns and resolved them for me. More

by cablespler
Recommend Dealer
Yes
Employees Worked With
Jean and Sean.
Aug 19, 2025 -

W&L Subaru responded

Thanks, and have a great day!

August 14, 2025

Great people. Nice place to hang out while work is being done. These people have their ____ Together More

by marty100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Picciurro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

W&L Subaru responded

Thank you so much for the review! We are proud to have earned your 5-star ratings!

August 13, 2025

Quality dealership with quality workers. Owen is courteous, respectful and works very hard to accommodate each customer More

by charlie_17866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Kline
Aug 14, 2025 -

W&L Subaru responded

Thank you so much for your business!

August 09, 2025

Very courteous and keeps you informed during your visit. I love that they have loaner cars that you can use while your car is being worked on. They also have a very comfortable waiting area if you choose More

by CEC1860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

W&L Subaru responded

Thanks so much for your review! We are glad you enjoy our free loaner cars!

August 08, 2025

Very satisfied with workmanship and courteous service. Thought labor costs were over the top. Will continue to receive service here in spite of labor costs. More

by aliceaderr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

W&L Subaru responded

Thank you for your thoughtful review. We’re pleased to hear you were satisfied with the quality of our workmanship and the courtesy of our staff. We truly appreciate your continued patronage, as well as your feedback regarding our labor rates. Your input is valued, and we will certainly take it into consideration.

August 07, 2025

The dealership was great. I did text and ask for the part number and the person never responded. More

by Nakita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

W&L Subaru responded

Thanks for the review!

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