Wagner Kia of Shrewsbury

Reason for Visit: Service

I recommend this dealer: No

My Review of Wagner Kia of Shrewsbury:
I brought my 2002 Kia Sportage in for rear seatbelt repair for failed inspection sticker from our local state inspection center. (Wagner charged me $300 for a new seatbelt.) While in for repair and inspection sticker, Wagner tried to up-sell me on a job that didn't need to be done. Wagner even tried to tell me my car wasn't worth the sticker and that I should buy a new car. Wagner failed the car for inspection because we didn't get the repairs done there. I brought it to my mechanic who said Wagner's reasons for failing the inspection were not legitimate, but he tightened what they said needed tightening. I brought it back for Wagner to get the inspection sticker. Wagner failed it again, stating that it still needed to be tightened. Wagner said would do the repair and charge us for it (probably another $100, for nothing). I told them I just had our mechanic tighten them. Wagner still failed the vehicle. I took it to the local Mass State Inspection center that originally failed the vehicle for a broken seatbelt and the car passed inspection. I told the local inspection center the situation that had occurred at Wagner, and they said there was no problem with the job our mechanic did. I called Wagner 30 minutes later to speak with the service manager that I spoke with earlier, and he was gone for the day (I assume avoiding my call because I told him I was taking it to another inspection station, and he knew it would pass). And this is all over a $29 inspection sticker. I can't imagine what they would do if they had repaired our vehicle, and we had an problem with their repair. CROOKS!!!! DO NOT GO THERE.

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