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Waite Toyota
Watertown, NY
922 Reviews
Waite Toyota - Watertown Area New & Used Toyota Dealership serving Watertown, Ft. Drum, and Lowville, NY.
Waite Toyota has been serving Watertown and Fort Drum since 1929. To better serve you we now have an all new state-of-the-art Service and Parts Building to handle all your needs. In addition, our showroom has undergone a complete renovation to allow you more comfort as you shop for your new Toyota.
Waite Toyota offers many automotive products and services to our Watertown, Ft. Drum, and Lowville, NY area customers. From quality new Toyota vehicles to used cars, we know anyone looking for a vehicle near Watertown will likely find what they want at our dealership. We carry a comprehensive line of Toyota vehicles, including the cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry, making us a good choice as your Watertown Toyota car dealer.
Our services include trusted Toyota car repair, original Toyota auto parts, and auto financing to help our customers purchase the car of their dreams.
Waite Toyota Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes, and tires to major repairs, let Waite Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry. At Waite Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Call Waite Toyota or come visit us in person. We're convenient to Watertown, Ft. Drum, and Lowville and are located at 18406 US Route 11. We look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 922 reviews
November 09, 2025
Jessica Allen was just a real sweetheart and so helpful and was not pushy at all. She was soooo patient with me and my daughter and made us feel like no question was a bad question no matter how many time and was not pushy at all. She was soooo patient with me and my daughter and made us feel like no question was a bad question no matter how many times I called her. She explained things so well and I was waiting for my insurance check and she knew I wanted to get the car as soon as the check came in. She had Tuesdays off and she said if the check comes then on that day call me and I will come in and you can get it. She didn't have to come in on her day off because the check didn't come in that day but who does that. She goes over and above the call of duty at her job just to help me out. I love my 2022 Toyota Rav 4 Hybrid and it makes for an even sweeter ride at getting 4.49% financing through Toyota. Hope you have a Smiley Face Toyota Day-I Am-Patty Akin:) More
by MOMPAKIN
Verified CustomerEmployees Worked With
November 09, 2025
I received excellent service at the store. I am very satisfied, not only with the service, but with all the effort they put into delivering the car I really wanted. Josh was very attentive and I am very satisfied, not only with the service, but with all the effort they put into delivering the car I really wanted. Josh was very attentive and did everything in his power to ensure the car was mine. Without a doubt, he and his manager are excellent at the jobs they've chosen to do. More
by marcellaitacaramby
November 08, 2025
one of the best customer service i would definitely recommend him to anyone looking for a car recommend him to anyone looking for a car More
by KENNYMOROCHO21
November 01, 2025
We have been leasing for a while and it is always a pleasure to work with Matt when it comes time to re-lease. pleasure to work with Matt when it comes time to re-lease. More
by SMORALES18200
Employees Worked With
October 17, 2025
easy to work with. Great communication, very responsive via email. super friendly...made it worth it to travel all that way to the dealership. Great communication, very responsive via email. super friendly...made it worth it to travel all that way to the dealership. More
by urricol
October 01, 2025
Excellent experience overall! From sales 50 customer service to financing! Would recommend Josh for sales! From sales 50 customer service to financing! Would recommend Josh for sales! More
by LYNNPIETROSKI
September 25, 2025
Was a real pleasure buying our new vehicle at Waite. They made it very easy and painless. They made it very easy and painless. More
by chuck0067
Employees Worked With
September 25, 2025
I’ve bought my last 2 vehicles here and my daughter bought her first here. I love how transparent everything is. Everyone is super friendly and there is absolutely no pressure! bought her first here. I love how transparent everything is. Everyone is super friendly and there is absolutely no pressure! More
by klcompidiot
Employees Worked With
William Ray (or Billy Ray as a coworker called him)
September 25, 2025
Matt was great, very knowledgeable about all the vehicles they sell. My second vehicle bought from him and Waite. they sell. My second vehicle bought from him and Waite. More
by laceyj004
September 10, 2025
John was great. Very helpful,not pushy,very polite. Great experience with everyone at the dealership. Would highly recommend. Thanks for a great car buying experien Very helpful,not pushy,very polite. Great experience with everyone at the dealership. Would highly recommend. Thanks for a great car buying experience. More
by rlyoungs
