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Waite Toyota

Watertown, NY

4.8
912 Reviews
Waite Toyota - Watertown Area New & Used Toyota Dealership serving Watertown, Ft. Drum, and Lowville, NY. Waite Toyota has been serving Watertown and Fort Drum since 1929. To better serve you we now have an all new state-of-the-art Service and Parts Building to handle all your needs. In addition, our showroom has undergone a complete renovation to allow you more comfort as you shop for your new Toyota. Waite Toyota offers many automotive products and services to our Watertown, Ft. Drum, and Lowville, NY area customers. From quality new Toyota vehicles to used cars, we know anyone looking for a vehicle near Watertown will likely find what they want at our dealership. We carry a comprehensive line of Toyota vehicles, including the cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry, making us a good choice as your Watertown Toyota car dealer. Our services include trusted Toyota car repair, original Toyota auto parts, and auto financing to help our customers purchase the car of their dreams. Waite Toyota Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes, and tires to major repairs, let Waite Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry. At Waite Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Call Waite Toyota or come visit us in person. We're convenient to Watertown, Ft. Drum, and Lowville and are located at 18406 US Route 11. We look forward to helping you with your automotive needs.
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18406 US-11

Watertown, NY

13601

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Showing 912 reviews

August 24, 2025

I really put this off too long, I don't like purchasing vehicles, however the Waite staff were wonderful, no pressure and very helpful and knowledgeable. I highly recommend them!. More

by spdinpul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Waite Toyota responded

Thank you!

August 23, 2025

All the staff were professional, patient & worked with me to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I ha More

by mjackson6481
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Keggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Waite Toyota responded

Thank you for sharing!

August 21, 2025

Steve, the salesman, was wonderful to work with through this purchase. He made the experience smooth. More

by mcintoshdonna1959
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Waite Toyota responded

We appreciate your review!

August 21, 2025

Rather not be forced to say fifteen words just feel good about answering the questions. All positive ratings, More

by TAD7155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Waite Toyota responded

Thank you!

August 20, 2025

This is my 3rd vehicle bought from you guys since 1989 & over the 35+ years you have continued to provide great customer service More

by randyrobertredmond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Waite Toyota responded

We appreciate your continued support Randy!

August 16, 2025

Steve is very professional and easy to deal with. The dealership was clean and inviting More

by tcbziebart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Waite Toyota responded

We appreciate your review!

August 12, 2025

Senior friendly. Low key...no pressure....no down payment to hold...very knowlegable...great transparancy More

by rmhunt254
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Waite Toyota responded

Thank you!

August 10, 2025

This is my second time purchasing a vehicle from Waite. I would highly recommend them to anyone in the market. More

by greengenes32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Keggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Waite Toyota responded

Thank you for sharing!

July 28, 2025

I have been buying Tacomas from this dealership for 15 years. They are always polite, efficient and give me deals that keep me coming back More

by TBURNS6
Recommend Dealer
Yes
Employees Worked With
Steven Malbouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Waite Toyota responded

Thank you!

July 25, 2025

The service there is terrible. They cost me an engine taking the car there. The service manager is Craig. Apparently, he's more interested in drawing attention to the fact he's More

by Danshep59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service department
Jul 28, 2025 -

Waite Toyota responded

If you would like to discuss your concerns with our Service Manager, Dan Perry, he can be reached at 315-788-6022.

Jul 30, 2025 -

Waite Toyota responded

Mr. Shepherd, My name is Dan Perry, while not the Mayor of Adams, I am the Service Manager at Waite Toyota. We take all accusations of thievery or deception very seriously. After reviewing your service history, I stand by the recommendations made by the service technician who diagnosed your vehicle. We make recommendations based on the specific needs of each vehicle presented and what our expertise suggests would be the best repair. Customers do have an option to not accept the recommendations presented. Depending on how long your vehicle was driven with low coolant, and its age of 10 years and 160,000 miles, could have contributed to the engine issues. We did recommend to start with the replacement of spark plugs and coil packs for the misfire and stuttering concern as a first step. We found no change in the engine performance after replacement. We removed the new parts at our expense. At that time, we determined that the engine was damaged beyond repair. We presented two options for a used engine replacement with a 36-month warranty. You declined the replacement, but it appears the diagnosis was correct since you did get the engine replaced with a third party. It is our sincerest hope that we meet every customers expectation when they bring their vehicle to us. We understand that vehicle repairs can be expensive and work to mitigate each repair while fixing the underlying issues. This approach has kept us in business for 98 years and will serve us well in the future. Sincerely, Dan Perry Waite Toyota Service Manager

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