Waldorf Chevrolet Cadillac - Service Center

I scheduled a service appointments for May 2 @9:30 am. I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 3 I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 30. They were booked for the day and if I would like to leave my car they could get to it the following day. That was the second and last incident for me at Waldorf Chevy/Cadillac. I will drive to Alexandria. More

It would have been a 1 star but the manager tried to make it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would be a couple of hours. I asked for a ride back to work. They said that the shuttle would be right back. After 45 mins shuttles wasn't back. I set up an uber and went back to work. Around noon I called. A nice lady named diamond picked up said my service advisor was out but let me leave a message. 230pm I didn't hear back so I called. I spoke to diamond again and remaindered her of my call. She put me in touch with the guy who checked me in who said he wasn't my advisor. He then said he was going to go out and check with the mechanic to see where my car was in the process. He left me on hold for 15 mins. I hung up and called back which went to some voice mail, so I left a message. Tried again and still just got the answering machine. I then get a ride down at 4pm. I am greeted by antionio who I have not met with yet. He looks me up and I explain the above situation. He apologies and says he was my advisor I explained to him that the guy next to him was the one who originally greet me and switched over to antionoes co.puter to check me in. I told Antonio that this guys was the one who left me on hold and didn't follow up. He said he was going to check on my car. 7 mins later he comes out and says my car was never put in and he needs me to bring it back tomorrow. He apologizes for not have a rental. I ask to speak to a manager. Heather I think comes out and I explains the same situation. She says the same thing and offered to pay for the uber I took earlier which in the end she never did. Antonio said he has a guy right at 8am that will work on my car. I show up at 745 drop my car off got the shuttle the guy who drove the shuttle was great. I called back around 11am to see if my car was done and was told they only got the bumper off. And it would still be a couple of hours. I show up at 3pm on the dot and they wrapped it up brought it out said they wanted to wash it I drive out there close to 4pm. More

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Call Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac. More

The dealership is very professional and always gets me in and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend More

I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer, More

The only thing I was not happy about it took longer than any other time and it was an a schedule appointment any other time and it was an a schedule appointment More

This dealer does not accept Chevy Reward points = BIG FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. More