So back on the 3rd of August I dropped my truck off to get the Service Stabilitrak light checked out and have them do my MD Inspection. Get a call from Justin (service manager? Not sure) saying my truck has been wrecked. I guess a customer ran into the truck.... Even though the dealership isn't responsible they offer to pay for everything. Seems odd but hey, I'll take it. Quite a bit of damage (taillight, bumper, tailgate, quarter panel) Truck should be finished early the following week.
This is where things get annoying. I call Justin Tuesday the 9th to get an update. It's pretty late so he's gonna call the body shop Wednesday and let me know something. Also, my new bumper is in and new taillight will be in the following day.
It's Thursday the 11th and still no call. Again, I call Justin for an update. The truck is at the body shop but finished. Parts just came in and truck should be finished Friday.
No call Friday. I call late in the day and Justin is gone for the day. Message will be left on his desk.
Saturdaythe 13th I get a call from someone pretending to be Justin. My truck is in the service bay. They aren't even sure why it's there and don't have any keys to it.... (WHAT??). They literally only knew it was my truck because they called my realtor who's card was in my center console. Getting ridiculous at this point. Finally talk to Justin. Some kind of misunderstanding. Parts again "just came in" and the truck will be ready Monday.
Now it's Monday the 15th. No call... I call Justin for an update. He's gone home from the day and they'll leave a message for him to call me Tuesday.
Tuesday around 530pm and no call from Justin. I call and apparently the parts just got in and the truck should be done on Wednesday the 17th....
First let me say that I realize they can't speed up the body shop. I'm not annoyed about the time. Over and over I've been told that the parts "just came in". The only time they've called me is to tell me my truck was wrecked and when they didn't even know why my truck was at the dealership. They continue to say they'll call me with an update but never do. All I ask for is honesty. If it's going to be a while tell me. If you say you'll call me with an update then do it. If the parts aren't in yet just say, "the parts aren't in yet". I've never had an issue with any Chevrolet dealership until now.
Hopefully I'll get my truck back soon but I can guarantee I'll never be back to Waldorf Chevy.
Wednesday the 17th. Truck isn't finished. Final part is coming in tomorrow. (How many times with this parts story?) Truck should be finished tomorrow.
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