Waldorf Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Waldorf Dodge:
I had an 10:30 service appointment with Waldorf Dodge for an oil change. Waited with my wife in the lounge area. One hour later, a service rep said they were beginning to service my vehicle now. Two hours later I asked the lead service rep Glenn the status of my vehicle. He couldn't answer, and headed off to find the technician. He couldn't find neither the technician nor my car!!!! Well, within the next 1/2, and a lot of runaround, he did manage to find the technician, and my car still parked outside. They had forgotten about me!!!! Now One o'clock, "we will squeeze you in"! Should a customer have to be SQUEEZED in when one makes a 10:30 appointment? In my view, Waldorf Dodge should get an experience service team able to handle the barrage of customers that come through there on Saturday mornings, instead of the handful of young kids behind the counter talking about X-Box games. If anyone of them had customer service experience with the ability to manage a workflow, then me and serveral other customers would not of been disgruntled on this Saturday morning. And finally, give Glenn some time off! He's overworked, and it shows.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Waldorf Dodge:
Average on the customer service. They will let you stand there for a while before getting to you - or even acknowledging your presence.<br><br>My car was serviced just as described, but the person-to-person service could be more personal. Service reps seem to be more interested in juggling a bunch of paperwork than spending time with the customer.<br><br>I will be back until I find a closer dealer - then I'll give them a shot.

Was this review helpful to you? Yes | No