Waldorf Honda

Brought a Gen10 Civic in to get two a/c parts replaced that failed at 40k. Honda estimated repair at 2-3 hrs, but it took 5.5 hrs. I figured they must be going over and above, but then I got the car back that failed at 40k. Honda estimated repair at 2-3 hrs, but it took 5.5 hrs. I figured they must be going over and above, but then I got the car back and it wasn't washed. I thought service departments always wash the car. When I got home, I popped the hood to examine the work and found my radiator cover loose. All 8 clips were missing. Two more clips were missing on the rubber stripping at the corners above the headlights. I ended up finding the radiator cover clips tucked up by the wipers on the cowl. I put them back in myself even though a couple had been broken during removal. Never did find the other two clips. More

I dropped my car off the night before my oil change service. I also suspected I needed brakes. received a call 25 minutes after the service department opened to say my car was ready. My service technic service. I also suspected I needed brakes. received a call 25 minutes after the service department opened to say my car was ready. My service technician was Chris. After my service, I noticed the inspection report showed discrepancies compared to my last report. The mechanic marked a continuous green line through the report to indicate everything was good. Chris texted me to see how the service went and I asked about the discrepancies. I never received a response. I took my car to another mechanic a week later due to hearing noises from my brakes. Turns out, I needed new brakes and rotors. This is not my first disappointing experience with this department. We depend on the mechanics to prolong and maintain the safety of our cars. I have lost trust in this establishment. More

I purchased my 2017 Honda CR-V. The service are excellent. The wait time is not very long and customer service are excellent. The service are excellent. The wait time is not very long and customer service are excellent. More

Tony was very communicative about the process, and did a great job explaining everything in a way that I could easily understand. great job explaining everything in a way that I could easily understand. More

Nice and clean environment and good employees to have working for Honda. wonderful keep up the great working for Honda. wonderful keep up the great More

It was a good experience. Everyone was professional. I felt like I walked out with a good deal. Everyone was professional. I felt like I walked out with a good deal. More

It seems I must continue to take my vehicle back for the same issue or for an issue that was absent before taking it to this service center. And they chargé each time because it was something different (so same issue or for an issue that was absent before taking it to this service center. And they chargé each time because it was something different (so they say.). More

We couldn’t have asked for a better experience. Everyone we came into contact with was helpful and pleasant. Frank Carnucci was our sales person and took extra time and patience to make sure we u Everyone we came into contact with was helpful and pleasant. Frank Carnucci was our sales person and took extra time and patience to make sure we understood how to operate all of the bells and whistles on our new .vehicle. More