Wallace Subaru of Johnson City

Terrible Ok I went to get an airbag replaced, and when we went to pick up the car the windshield was cracked, and wouldn’t pay. Ok I went to get an airbag replaced, and when we went to pick up the car the windshield was cracked, and wouldn’t pay. More

Scammer! Said an ad from another group was theirs and they would give us the advertised deal. They flip flopped all around to try and make it look as is we wou Said an ad from another group was theirs and they would give us the advertised deal. They flip flopped all around to try and make it look as is we wouldn't know. I guess because we were women they thought we were stupid! More

Best Car Buy Experiences Of Our Life A Subaru is a Subaru no matter where you make your purchase. But a Subaru from Wallace in Johnson City is the best car buying experience you will ever A Subaru is a Subaru no matter where you make your purchase. But a Subaru from Wallace in Johnson City is the best car buying experience you will ever have. I don't know anyone who "enjoys" a 4-5 hour process of purchasing a new car. It's long, it's typically tedious and let's face it, there is a car salesman stereotype for a reason...But not at Wallace. We have never been so thrilled and relaxed purchasing a new vehicle as we have been the last two visits to Wallace. We can accredit this specifically to two salesmen...Jeff Alpern and Nathan Beall. Their exemplary service the first time was why we came back to buy our second vehicle and these guys were just as remarkable during our second purchase last month. They are warm, welcoming, honest, and they genuinely care about their customers. They spent hours making sure we got what we wanted at the price we wanted it, made sure we were fed and coffee'd throughout the process and then took more time from their day to be sure I knew how to use all of my new safety features. They set me up so that when I drove off of the lot I knew exactly what all of the buttons and bells and whistles were. And when you drive off of the lot, you're not fogotten. They are readily available and happy to help out with your needs no matter how small. I genuinely can't say enough good things about these guys, they set the bar high! Don't waste your time, energy or money car shopping anywhere else. More

A flip flopper I called Friday to ask about using a coupon from another Subaru dealership. I told them at the amount and they said that they would honor it and I co I called Friday to ask about using a coupon from another Subaru dealership. I told them at the amount and they said that they would honor it and I could just come by next week. I come by today and they tell me that they will not honor it and will only give me a token discount. The manager that said yes the other day is exact same manager that said no today. To me that does not seem like very good customer service. If they want to keep customers they need to honor their word. More

It was Amazing! Glenn was an amazing sellsman. He made sure I was covered and taken care of properly. It was wonderful customer service. I couldn't have asked for be Glenn was an amazing sellsman. He made sure I was covered and taken care of properly. It was wonderful customer service. I couldn't have asked for better. More

Best experience over all others for buying a car! First of all we never felt pressue! From our salesman to the finance of our Subaru was very pleasant! Stan Hilliard salesman is the MAN!!! First of all we never felt pressue! From our salesman to the finance of our Subaru was very pleasant! Stan Hilliard salesman is the MAN!!! More

Exceptional sales and service at Wallace Subaru JC Just got our 10th Subaru. 5 so far with Ben Lacey at Wallace Subaru in Johnson City. This time we leased our car. Ben always works hard to please. He' Just got our 10th Subaru. 5 so far with Ben Lacey at Wallace Subaru in Johnson City. This time we leased our car. Ben always works hard to please. He's the best. He attends to every detail and never lets us down. We are very happy with our new Outback. In three years we will be going right back to Ben because we know he will take care of us and put us in a Subaru we will love. More

Outstanding car deal, I'm now a lifetime loyal customer!! While purchasing my second Subaru Outback, Jeff and Nathan very willing to work with me. They got me the car I needed at the price I wanted! They were While purchasing my second Subaru Outback, Jeff and Nathan very willing to work with me. They got me the car I needed at the price I wanted! They were very professional and knowledgeable about the car. Both were a pleasure to work with and made my overall experience of purchasing a new car pleasant and exciting! Would recommend these guys to anyone!!! Best dealership I have dealt with and the only one I will deal with in the future! More

Great straightforward negotiations and honest upfront prices Had looked for days for a vehicle and had visited several dealerships for Toyota and Subaru. We sent email and asked for out-the-door price and got ju Had looked for days for a vehicle and had visited several dealerships for Toyota and Subaru. We sent email and asked for out-the-door price and got just that in a timely manner. When we arrived to pick up the 2017 Forrester it was exactly what we were told and expected. The price was better than any we had received and after test driving we sealed the deal with Travis Wolfenbarger, our salesperson. Travis should be giving lessons to other dealerships/salespeople about how to conduct business in an honest and straightforward manner. He even stayed late to make sure we were well informed about our vehicle. Oh, if all my business dealings were like this! More

1st time car buyer! Was AWESOME I want to give a big HUG THANK YOU! to Beau Hicks and Jeff Alpern..they both went above and beyond helping me pick out a car, get approved for car and I want to give a big HUG THANK YOU! to Beau Hicks and Jeff Alpern..they both went above and beyond helping me pick out a car, get approved for car and setting me up when I came to pick it up! I will always remember the kindness you bot showed! Thank you for making this gals 1st..real easy. More