Wally's Ford of East Greenbush

Ultimate customer service experience Michelle, sales, Michael, finance and Brett sales mngr were all so amazing and helpful with the purchase of my new car. I would recommend Fucillo Eas Michelle, sales, Michael, finance and Brett sales mngr were all so amazing and helpful with the purchase of my new car. I would recommend Fucillo East Greenbush to everyone. More

Good customer service on recent repair I brought my vehicle in for service. They road tested the vehicle several times until they found the condition I had brought it I got. The car was f I brought my vehicle in for service. They road tested the vehicle several times until they found the condition I had brought it I got. The car was fixed by when I needed it. More

New Car Bret was very nice and helpful when choosing a new car. The process was easy and we were able to leave the lot with a new car. Bret was very nice and helpful when choosing a new car. The process was easy and we were able to leave the lot with a new car. More

Pleasant Very helpful and courteous staff and sales personnel. Excellent services personnel. Would definitely recognize this dealer and have all my vehicles se Very helpful and courteous staff and sales personnel. Excellent services personnel. Would definitely recognize this dealer and have all my vehicles serviced there. Will also go back for future purchases. More

1st class buying experience for real!!! I was very hesitant to go and look at all. Hate car dealers but, these folks were friendly, knowledgeable, and worked at my pace...Great experience an I was very hesitant to go and look at all. Hate car dealers but, these folks were friendly, knowledgeable, and worked at my pace...Great experience and would recommend you ask for John Della Penna (GM). He was great!!! More

The best service department My 3 year old F250 with less than 10k miles had transmission problem but my local Ford dealership in the Berkshires refused to fix it under powertrain My 3 year old F250 with less than 10k miles had transmission problem but my local Ford dealership in the Berkshires refused to fix it under powertrain warranty. So I towed it to Fuccillo Ford and the service manager Tim Wheelock kept me informed over the email the entire time during the repair progress. It was done much hassle. More

3 other f words fuccillo , Ford and focus I bought a 2012 Ford focus at fuccillo in August of last year . Less than 2 weeks after making my first payment , it started acting up and the check t I bought a 2012 Ford focus at fuccillo in August of last year . Less than 2 weeks after making my first payment , it started acting up and the check transmission code came up . I scheduled an appointment to have it looked at and after being assured that it wouldn't have a catastrophic failure , I took a ride to my local Stewart's and was stranded , as it would not start. . My local mechanic came and picked it up and looked at it as a courtesy . Told me that he just had another customer with the same problem and that all 2012- 15 focus and fiestas with the cvt shift tronic transmissions are lemons . While Ford will not outright recall them there is a " customer satisfaction program " as the transmission is a closed system only Ford mechanics can work on it so I had it towed to the dealership for the scheduled appointment . The dealership initially refused to reimburse me for the tow job .as did Ford motor car . After much wrangling with both Ford and the dealership I was reimbursed only after Ford decided to pay for it . I then spent 4 days car less . After the transmission control module and the clutch where replaced I went to pick it up from their shoddy service department . I made it to the gas station less than a quarter mile away and it wouldn't move . After walking back to the dealership , as no one was answering the phone , they sent out a mechanic . Apparently they forgot to reattach the linkage pin . I was also informed at that time that I could expect to replace the clutch every 20000 miles . That's like every 5th oil change . . I drive alot for work . I need a dependable car so I spoke to my meally mouthed salesman MacPherson and the manager , Scott . Instead of trying to make things right they used it as an opportunity to try to upsell me , at a loss into a more expensive vehicle and made no effort to negotiate anything that would have left me whole in the transaction . About a week later the car started acting up again . I scheduled another appointment . The car was in the shop another 4 days due to the fact that the service department didn't properly attach the vacuum lines . At this point I was just totally disgusted . I also resigned myself to the fact that fuccillo was not going to do anything to make things right . I would have to deal with Ford after my car shredded the requisite 3 clutches and wait for them to buy it back . Then out of the blue 9 months later I get a call from my salesman MacPherson , who was trying to solicit positive reviews of both himself and the service department . He also insinuated that Scott was willing to make things right so I went to look at a 2016 corrolla . After talking numbers he informed me that although I owed $6200 on my car they would only give me $2500 for my car , leaving me out of the $2000 I put down , the last 9 months of payments as well as an additional $3700 . Which he kindly added to the price of the other vehicle I was looking at .. needless to say I walked out . I have had better luck buying junk cars on the side of the road than I did shopping at fuccillo . My advice ..buy road side junk before spending good money on a lemon from fuccillo . . And just for good measure the grey 2016 corrolla I looked at has black residue in the tail pipe . That means it burns oil . Don't buy it . More

Poor customer relations Came here to look into trading in my car. Meet with Rob and we talked for a while and we could get what I was looking into getting but said he could g Came here to look into trading in my car. Meet with Rob and we talked for a while and we could get what I was looking into getting but said he could get me into something smaller. Reached out to him the next day to talk more about that and to tell him I was interested but he has not responded to my emails or returned any phone calls. After calling 5 times another salesperson called me back to tell me that Rob was "busy" and I asked him if Rob would be in the next day and to have him call me. Still haven't heard back. If this is how they treat their customers I would not recommend this dealership. More