Wally's Nissan of Latham - Service Center

AC and Camera Was told approximately 2 hours with an appointment for diagnosis and repair of AC and Back up Camera After 5 hours was told they were unsure of the Was told approximately 2 hours with an appointment for diagnosis and repair of AC and Back up Camera After 5 hours was told they were unsure of the exact issues Disconnected their computer and returned my vehicle with out fixed either issue On the plus side I was only charged for 1 hour of diagnostics More

Unable to schedule service appt. We recently purchased a 2017 Rouge. Very Happy with the car. However i have tried for three days to schedule an appt for oil change and tire rotation. We recently purchased a 2017 Rouge. Very Happy with the car. However i have tried for three days to schedule an appt for oil change and tire rotation. I have left messages on voice mail on both Thurs and Fri 12/14 & 15. On Sat. 12/16 I called again and went to the operator asking for service. She told me she would page them, after staying on hold for 10 mins i decided they probably were not going to pick up. I hope this is not indicative of what i can expect from them for service. This is our first vehicle purchased from Fucillo, and to say it has not left a good impression would be an understatement. More

overpriced ripoffs Paid for extended warranty and nothing is covered ever. Told me I had bad parts and turned out to be a broken wire cost 40$ to fix fuciillos told me $ Paid for extended warranty and nothing is covered ever. Told me I had bad parts and turned out to be a broken wire cost 40$ to fix fuciillos told me $600 for parts not needed. Customer servise is poor and will never purchase another car here in my life. Had car less than a year and multiple problems and nothing is ever covered by the warranty i paid thousands for More

Poor Service and Overpriced Very disappointed with Fucillo Nissan. I dropped off my 2014 Xterra to have the serpentine belt, rear splashguards(mudflaps) and one fog light replace Very disappointed with Fucillo Nissan. I dropped off my 2014 Xterra to have the serpentine belt, rear splashguards(mudflaps) and one fog light replaced. I knew what work needed to be done, however, I still agreed to the "diagnostic charge". The next day I was quoted $1010.00 for the repairs. You can see the attached photos for specifics but about $250 for the mudflaps( including one hour of labor), $190 for the belt (including one hour of labor) and $520 for the fog light (including 2 hours of labor). I purchased the same quality if not better parts on amazon for $140 dollars. The serpentine belt took me 20 min to put on (two screws/clamps to remove one hose, push down on the tensioner and remove/ replace the belt). The splashguards took 15 min(3 Phillips head screws and two push pins that came the mudflaps). If that wasn't bad enough, the fog light wasn't even really broken but would have been just as simple a repair. The one set screw that held it in place (along with two other interference slots/tabs) had come loose and fallen out. I replaced the set screw in 15 min. What would have cost me over a thousand dollars at Fucillo ended up costing me $80 and less than an hour of my time. In the end, I guess I'm even more upset at having to pay a "diagnostic fee" for repairs I TOLD THEM I wanted and in the end they didn't even properly "diagnose" the fog lights. I WANT the mechanics at Fucillo to make money. I WANT Fucillo to make money. I realize that businesses have overhead, taxes etc...but this gross overcharging and lack of attention to detail is sloppy at best, borderline criminal at worst. This is the second Nissan I have purchased and my (ex) wife has purchased or leased three. Seriously reconsidering another brand following this experience. I keep thinking about people that don't have the wherewithal to understand what something should cost or the amount of time it would reasonably take to repair. More