Walser Buick GMC Bloomington

My experience at Walser Buick GMC was exceptional dealing with Jeremiah Whittlef on for a second time purchasing in the last 6 months. I will definetly purchase from him in the future! with Jeremiah Whittlef on for a second time purchasing in the last 6 months. I will definetly purchase from him in the future! More

We received great service for Reid and Zach at Walser. We got a very fair price for our trade in and our new Yukon XL had just been marked down. They worked hard to get us in and out in a reasonable time We got a very fair price for our trade in and our new Yukon XL had just been marked down. They worked hard to get us in and out in a reasonable time and went above and beyond for us (and our 4 kids). More

It was a great experience and very satisfied. Everyone one very helpful and will recommend it to anyone Everyone one very helpful and will recommend it to anyone More

False advertising is the best way to describe this dealership. They list vehicles for sale online that are not even available just to lure you in and show you something completely different. dealership. They list vehicles for sale online that are not even available just to lure you in and show you something completely different. More

THE best salesperson I’ve ever dealt with on purchasing a car. Emilie Hannah Schreiber knows her automobiles front and back including engines. I highly recommend her! Louise L. car. Emilie Hannah Schreiber knows her automobiles front and back including engines. I highly recommend her! Louise L. More

I had the best experience I have had leasing a GMC vehicle. The sales person I dealt with was very knowledgeable and helpful. She made the transaction very easy and answered all my questions. She was vehicle. The sales person I dealt with was very knowledgeable and helpful. She made the transaction very easy and answered all my questions. She was very skilled at her sales position. Her name is Erin Yu. I would say she is the best sales person I have ever worked to lease a vehicle. Erin Yu should be looked at as Walser's finest. She is a customer special extraordinaire. More

Had a car battery put in last Monday everybody was great and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again More

Working with customer specialist Erin YU was very easy. She wad very knowledgeable and honest about everything. I would recommend her She wad very knowledgeable and honest about everything. I would recommend her More

Scheduled appointment online. Responsive to calls and questions. Purchase process quick and easy. Salesman Adam was professional and very helpful. Responsive to calls and questions. Purchase process quick and easy. Salesman Adam was professional and very helpful. More

I’m a 59 YO Disappointed Customer. Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed a preventative maintenance service visit since Walser’s pre-purchase report stated we were buying a car that had been well maintained and there were no issues to prevent us from buying the Encore. June 2023: Our Encore hit 60,000 miles and we brought our car to Walser - as we always have - for the scheduled maintenance. I checked in the car for service with Morgan and asked her if the mechanic could find out what was causing a ticking sound coming from the engine; and if that was normal. We picked up our Encore a couple days later and the technician/mechanic could not detect a ticking sound after tightening of the timing belt. While driving home, we heard the ticking again. We returned the car to Walser. This time the technician could not determine where the ticking was coming from, and Walser would need to keep our Encore for a couple nights to complete an “engine hot” and an “engine cold” test …. Which was recommended by General Motors HQ. Morgan explained that this was a powertrain issue, and the repairs would be covered under the GM warranty. Two days later, we picked up our car again and we didn’t make it home due to the engine light coming on and oil was free flowing on the ground from the engine. Frantically, we called Morgan and she had towing service return our Encore to Walser. There it goes, back into the Walser Service Center to stop the oil leak and figure out why the “Check Engine” light was on. We still didn’t know if the ticking issue was found/repaired. Two days later … Hooray! Walser fixed the massive oil leak, and we picked up our car …. once again. We were not sure if the ticking sound was fixed because the check engine light came back on in the Walser parking lot as my wife was attempting to drive the car back home. So, into the garage our little Encore goes on Wednesday, June 22nd. Tuesday, June 27, 2023: (today) I received a voicemail @ 5.12 PM from Morgan letting me know that our car was fixed. The ticking sound was gone and fully covered by warranty. Unfortunately, Morgan then stated: Today, the technician noticed coolant leaking from the water pump area; which is not covered by the powertrain and I will have to pay $893. Weird, or what? Why was this water pump issue never discovered by the technician earlier this month? On a brighter note, Walser did provide us with a beautiful Buick Envision as a loaner car during this whole ordeal. However, we find ourselves asking … “Wha’ Happened?” We fell totally in love with the loaner car. Do you think we will be buying that Buick Envision from Walser. …. “I don’t think so.” More