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Walser Burnsville Mazda - Service Center

Burnsville, MN

4.9
883 Reviews

883 Reviews of Walser Burnsville Mazda - Service Center

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June 22, 2018

Fast, friendly, awesome Not much to say about an oil change. Their waiting area if confortable, has WIFI, has power. The service was done rather fast at just under an hour. More

by Kellic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 22, 2018 -

Walser Burnsville Mazda responded

Thanks for the great review!

June 22, 2018

Wonderful - as always The representative who met us was efficient and very pleasant. The car was done in the promised time. He explained everything in detail and answered More

by mazda owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson
Jun 22, 2018 -

Walser Burnsville Mazda responded

Thanks for the 5 star review!

June 22, 2018

Great service! Friendly staff! Great experience! Nick and the rest of the service staff were very nice and professional. My oil change and tire rotation was done in a very timely ma More

by TJENSEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Halvorsen
Jun 25, 2018 -

Walser Burnsville Mazda responded

We are so glad to hear your experience with us was enjoyable. Thanks for the 5 star review, and we hope to see you again soon!

June 22, 2018

Freindly, informal and got out quickly. The service people are friendly and informed me of what was to be done with my car (25,000 mile checkup). They got the work done pretty quick and had More

by deweyhaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson (today) but have had 3 or more people in past.
Jun 25, 2018 -

Walser Burnsville Mazda responded

We are glad our service team was able to take good care of you. Thanks for the great review!

June 20, 2018

Walser Mazda is awesome Mike takes care of us every time. Prompt and corteous service. All prices were discussed upfront and no surprises. Reasonable service price and great More

by Rsoria72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 22, 2018 -

Walser Burnsville Mazda responded

That is the Walser Way! Thanks for the great review, and we hope to see you again soon.

June 20, 2018

Oil change I was a bit upset as this is the 2nd time that I have had this happen to me. Go in for oil change and they tell me that it will be about a one hour w More

by DICE580
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kitagawa
Jun 22, 2018 -

Walser Burnsville Mazda responded

Thank you for reaching out to us. We are sincerely sorry to hear that your experience with us was not worthy of 5 stars. We know your time is valuable and we are motivated to make your experience a great one. We would like to offer you a free oil change to make this right. Please feel free to reach out to our General Manager (Brycen Eberwein, 218-779-4290 / beberwein@walser.com) so we can give you the experience you deserve. Thank you!

June 20, 2018

Always professional and courteous. Only place I would bring my car. Even though I didn’t have a coupon they found one for me and saved me $25.00. Nice surprise! More

by CFSEPROMOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Z
Jun 20, 2018 -

Walser Burnsville Mazda responded

We love to hear that! Thanks for the 5 star review!

June 20, 2018

Great Service! Service was completed on time. I was handled with professionalism. Joshua explained what service needed to be done and what was done in a clear mann More

by Mazda ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Zarras
Jun 20, 2018 -

Walser Burnsville Mazda responded

We are glad Joshua was able to help with your service needs. Thanks for the 5 star review!

June 20, 2018

Excellent job I have been using Walser Mazda service department for the last 8 years to take care of both of my cars. They always do an excellent job and their cust More

by LHAMILTON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Josh
Jun 22, 2018 -

Walser Burnsville Mazda responded

We are so lucky to have Nick and Josh as part of our team, and we are glad they can help satisfy your car's service needs. Thanks for the 5 star review!

June 19, 2018

Tir and oil Service is always really good there. However, I w a little disappointed that the low air alarm went off an hour after I left there so I had to go to a More

by STANMICHAELS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Halverson
Jun 20, 2018 -

Walser Burnsville Mazda responded

We are disappointed as well that our service did not leave you satisfied. If that happens again, we encourage you to please come back to our store immediately to have that fixed. Thank you for the review, we hope to learn from this experience and not let it happen again.

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