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Walser Nissan Burnsville - Service Center
Burnsville, MN
207 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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207 Reviews of Walser Nissan Burnsville - Service Center
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June 20, 2017
Tech help without appointment I stopped at Walser Nissan to get help with my phone book contacts. John Tower was asked to help me. We sat in my car for less than 10 minutes . Jo I stopped at Walser Nissan to get help with my phone book contacts. John Tower was asked to help me. We sat in my car for less than 10 minutes . John listened to my description of the issue and he promptly helped me purge two old phone book contact lists and reinstall my new phone call list. Thank you John for your expertise. Thank you Walser Nissan for your employees. Sincerely, Dar Hall, Apple Valley. More
by Dmd19
Employees Worked With
None
Helpful February 16, 2017
Awful and negligent service Was in a minor accident in my 2007 Murano. Had been taking it to Walser for years for service. Took car there for an alignment, described accident to Was in a minor accident in my 2007 Murano. Had been taking it to Walser for years for service. Took car there for an alignment, described accident to service rep and asked them to assess the damage and do the alignment repair as necessary. Was told I needed an additional $1200 worth of work but that my vehicle was safe to drive. After the repair, which I paid $500 for, vehicle still did not drive well. Took it to another shop for a second opinion and found that the rear subframe was completely rusted out and broken and that vehicle could not be driven. Walser attached the new alignment part to a completely destroyed subframe and failed to mention any of this to me. When I went back to Walser asking why none of this was mentioned to me, they stated none of the rust damage was there 9 days prior when I went in for the repair. They stated they were just doing what I asked them to do and they were not responsible for identifying the other damage. They refused to give me a refund or admit any fault even though they attached the new part directly to the rusted out broken frame. Complete garbage. I will never shop at a Walser or purchase a Nissan again. More
by Dissatisfied Nissan owner
Employees Worked With
Service team
September 20, 2016
Honest, Helpful, and Trustworthy. I have been bringing my Pathfinder to the Burnsville Walser Nissan Since 2007 and it's 2016. The staff has always gone above and beyond my expectatio I have been bringing my Pathfinder to the Burnsville Walser Nissan Since 2007 and it's 2016. The staff has always gone above and beyond my expectations. This is a very upstanding group of people. Many Thanks! Ginny More
by Ginny
Employees Worked With
Chad and Awesome Mechanic(s) on Duty
April 10, 2015
Satisfying Experience Eric Olsen is courteous, friendly and professional. One reason I drive from St Paul for Nissan service. Work is always done within time frame and if a Eric Olsen is courteous, friendly and professional. One reason I drive from St Paul for Nissan service. Work is always done within time frame and if additional work needs to be done there is always a complete description and reason More
by JD
Employees Worked With
Eric Olsen
August 24, 2013
I went to dealership for a service appointment. Upon arriving at the dealership, shannielle greeted me as I got out of the car. She was very polite. Then while going over the appointment that was made arriving at the dealership, shannielle greeted me as I got out of the car. She was very polite. Then while going over the appointment that was made by some other service rep like 3 days ago. Shannielle was very helpful and realized that I did not need the other maintenance type service done and that I only needed the oil change. It was a great visit at nissans this morning and it's nice to know the dealership has employees that are watching over details closely. Great dealership and I will be back many many times in the future for all service on my vehicle !! More
by markknaak
Employees Worked With
Shannielle
October 25, 2012
I have always had great service at the Burnsville Nissan Walser dealership. They are quick and efficient. The service employees are always up front about what needs to be done now and what can wait to be ta Walser dealership. They are quick and efficient. The service employees are always up front about what needs to be done now and what can wait to be taken care of. They are understanding when I can't afford the services that are recommended at the time of the visit and they don't pressure you. More
by jamerz1482
Employees Worked With
Patrick Weidenfeller
October 23, 2012
Service was great and very helpful. They shuttled me to my place of business and then delivered my car to me at my business. Very nice not to have to worry about picking it up. Also, this work was done f my place of business and then delivered my car to me at my business. Very nice not to have to worry about picking it up. Also, this work was done for free due to sap on my new car. It looks wonderful! More
by csetzler
Employees Worked With
Mike Rosett, John Peterson
September 18, 2012
I gave the great score of 5 in each of the catagories because I was met, given details about my service, length of time I would be there. I also gave a 5 for the price of the service. I used one of the because I was met, given details about my service, length of time I would be there. I also gave a 5 for the price of the service. I used one of the discount coupons sent to me by Nissan and was very happy with the final price. Patrick was professional and courteous from start to finish. Thank you, Mike Roth More
by idosmoke
Employees Worked With
Patrick Weidenfeller
August 21, 2012
Walser is a wonderful dealership. From the sales experiences through the service. Every person there acknowledges you and chats as you are looking or waiting. It's a very friendly, helpful dealersh experiences through the service. Every person there acknowledges you and chats as you are looking or waiting. It's a very friendly, helpful dealership. More
by pinkstingette
Employees Worked With
Eric Olsen
July 11, 2012
I bought my car from Walser Nissan and had a good experience, so continued taking it here for service. What a mistake. I recently had the absolute worst service experience here. After expressing my d experience, so continued taking it here for service. What a mistake. I recently had the absolute worst service experience here. After expressing my dissatisfaction, I received a phone call from Scott Teebo, the Service Manager, admitting that they completely dropped the ball on my car and almost nothing else could have gone wrong. I guess they still felt fine charging me a few hundred dollars regardless of all of their mistakes. He wanted to me to call him back so he could try to make it right, so I did. He didn't answer, so I left a message, and never received a phone call back. I would have been willing to give them a second chance had they been able to make it right, but that just shows me I'm probably better off not doing so. This is a prime example of why dealership mechanics have such a bad reputation. Extremely disappointing and I will not be returning. More
by beth_b11
Employees Worked With
Scott Teebo
