Walser Nissan Burnsville - Service Center

There's nothing worse than seeing an unhappy face before 8AM in the morning on a Saturday when your car is getting serviced...However; when I was greeted by Shannielle this past Saturday - I received nothin 8AM in the morning on a Saturday when your car is getting serviced...However; when I was greeted by Shannielle this past Saturday - I received nothing but smiles and friendly service. I appreciate someone who knows what "customer service" means, and being able to articulate exactly what services are needed. Thanks so much! I can't wait to come back again! More

Ryan was awesome - I went in for a rountine oil change and mentioned a scratch on my car. He took the time to buff out a scratch and my car is back to looking just like new. and mentioned a scratch on my car. He took the time to buff out a scratch and my car is back to looking just like new. More

Shannielle Thole was very friendly and explained things in detail and gave me the strong impression that she cared and was very competent. I'll bring my car in again!!! in detail and gave me the strong impression that she cared and was very competent. I'll bring my car in again!!! More

Alex Torres handled my 30k service interval for my Nissan Rogue and provided exceptional service. He took time to explain the service being done on my vehicle and made my service experience at Walser Nissan Rogue and provided exceptional service. He took time to explain the service being done on my vehicle and made my service experience at Walser Nissan a great one! I also appreciated him being respectful of my time and making sure I was in and out as quickly as possible. He also took time to explain additional service options that I should consider in the future. As always a job well done by Walser Nissan Burnsville! Thanks Alex for taking care of me! More

Where to start....o yeah head gaskets on a 09 maxima. I was smelling small wifs of coolant took in to service they could not find a leak. At the time it was new concern to Nissan on the new body maxima. Ni was smelling small wifs of coolant took in to service they could not find a leak. At the time it was new concern to Nissan on the new body maxima. Nissan said their fix is to replace both head gaskets. Car had under 20,000 miles on it. So after the repair was done it seemed to be good to go. Then I started to hear small clunk sound in the front end. Went back oooo we forgot to tighten a bolt all the way u r good to go. Ok.....then sooner after that I was smelling coolant again. Went back oooo we forgot to tighten a bolt that seals a gasket u r good to go. Ok.......that was number 3 time for one concern so two come backs on the repair. Year go by I start to smell oil and my breaks started to make sounds. The breaks I knew was my deal not walser, so I work at a bodyshop and put my car on our hoist to check my breaks. I check them first then put the car all.the way up to find a biggest oil leak I've ever seen on that new of a car. Oil was EVERY WHERE!!!!! On the motor, the body, suspension and the rim!!! So now I'm upset with the way my car is being worked on. I bring it they said we will find the leak and let u know what is wrong. They call and say it needs one head gasket and thats where its leaking again. Fine fix the car I said, but when I pick it up I want it up in the air so can see that all the oil was cleaned off my car. Well let's just say that didn't happen so ask if can look under the car in the air they did and it was not close to being acceptable. So they cleaned it more and took it down before I could see it again. At this time I just wanted to get out of there. Next morning I walk out to my car and notice my left fender is pushed out from the car. The way that can happen is the fender would have to be pushed from the bottom up to bow it out. Body work is what I do for a living so I know for sure when my car was put on the hoist the one ARM was pushing up on my fender. So I called and was told thats something the service manger has to look at. I said ok and set a time to meet him. In the mean time I was sent a survey on the service work that was done my car. Well the survey I wrote was bad enough to get the general manger attention... The day of my meeting with the service manger I was early so I had to wait a few minutes for him to finish what he was doing. While waiting a man came up to me and are u mark. Yes I am who are u I'm the general manger can I talk to u in my office. So I did told my story he seem very concerned for my issues I was having and promised he was going to review my files talk to people about my car and come up with a solution for me. He said I will get back to u later tonight or tomorrow sometime. Well let just say he never called me back. So I'm done with them and I've contacted Nissan about it. So shame on me for trusting them. More

I requested service on my 06 Maxima for brake clicking noise when the brakes were applied. Tech. Aaron Duntley resolved the problem by removing a small pebble from the brake pad on the left front tire. In noise when the brakes were applied. Tech. Aaron Duntley resolved the problem by removing a small pebble from the brake pad on the left front tire. In the process he heard a whining sound in the engine and determined that the timing chain was about to break. If that had occurred it would have destroyed the engine. Service advisor Dan Lacroix told me the repair would cost $1,400.00 as the warranty had expired three months earlier. Dan then requested a "good will warranty repair" in my behalf from Nissan management and subsequently received permission to perform the repairs work at no cost to me. Both Dan and Aaron handled this situation with extreme care and professionalism and are to be commended for a job well done. Many thanks to Burnsville Nissan for the excellent customer service! Mark More

Consistently steller service. I have never had an unpleasant experience with Walser Nissan service in Burnsville, MN. Service staff are consistently courteous, prompt, respectful, and never intimidat unpleasant experience with Walser Nissan service in Burnsville, MN. Service staff are consistently courteous, prompt, respectful, and never intimidating. I always feel comfortable expressing my needs and well attended to within a quick time frame. They are flexible and accommodating to my needs. For example, recently a staff member brought my car around after it was finished as a courtesy since I am 7+ months pregnant, they expressed their concern that I not have to be out in the cold/ice if not necessary. I highly recommend this service department above all others. More

I just want to thank John Tower for his personal touch and assistance to what could be considered a nuisance issue while I used the Dealership car wash. Since the MN license plates are no longer embossed and assistance to what could be considered a nuisance issue while I used the Dealership car wash. Since the MN license plates are no longer embossed, the front plate would get slightly bent going through the car wash. After I told John about the problem, he asked me to come un when convenient, so he could take care of me (a 3 consecutive time Nissan customer from Walser Nissan in Burnsville). He took his own personal time to correct the issue, and gave me the personal touch I needed. Thanks John! You are the best, and you display the true meaning of customer service! The customer might not always be right, but the customer is ALWAYS the customer. More

I purchased a Nissan Murano in 2004 and since then I have visited the service department on a regular basis for oil changes, 30,000 mile services and all mechanical issues. Every one of the gentlemen in the visited the service department on a regular basis for oil changes, 30,000 mile services and all mechanical issues. Every one of the gentlemen in the service department have always been efficient, friendly and have taken the time to explain any issues and concerns with my vehicle. Needless to say almost 209,000 miles later when my Murano was ready for a rest this last month there was no question where I would be purchasing my new vehicle from. Because of the great service, the sales department who were so willing to work with me, and of course the quality of the Nissan's I am now the proud owner of another Nissan. More

Had one of those days. Everything was going wrong including my truck stranding me beside the highway. Called Dan. He set me up with a service appointent (same day) and got me in touch with a tow se including my truck stranding me beside the highway. Called Dan. He set me up with a service appointent (same day) and got me in touch with a tow service. Diagnosed and repaired my problem (same day too!). Price was more than fair. Got me into a rental (complimentary) and even helped me when I couldn't refill the gas according to company policy. I had 2 sick kids and just didn't have time! He understood everything in a glance and got my back in my vehicle in minutes. Best service I have ever had on the worst day I ever had! Made it a little better. What more could you ask for? More