Walser Toyota - Service Center

I purchased my Toyota from Walser many years ago and have returned occasionally for major service issues. This last visit went poorly, over $3k spent and the stuttering issue wasn't fixed, plus they lost my returned occasionally for major service issues. This last visit went poorly, over $3k spent and the stuttering issue wasn't fixed, plus they lost my key and fob. They did troubleshoot the issue again for no additional charge, and it appeared to be fixed for a few days, but the stuttering returned again intermittently within a week. I also found that when they replaced my key fob, it made my old one stop working. It's annoying to have to return a third time for the same issue and to reprogram my fob. The service department does not appear to have the attention to detail they used to, as I never had an issue with them previously. At least my service representative made an effort to make it right, but in the end it wasn't enough. I'm going back to my local Bobby and Steve's repair shop next time. More

GM put extra effort to get the car I wanted which was not expected but greatly appreciated. Unfortunately, car did not receive pre-delivery inspection before purchase. I found several discrepancies that shou expected but greatly appreciated. Unfortunately, car did not receive pre-delivery inspection before purchase. I found several discrepancies that should have been addressed during this inspection. The pre acceptance check I did was in the parking lot at dusk during mixed precipitation with the vehicle parked between a service truck and someone else looking to purchase a car. Lighting was minimal. During application I requested a 5 year loan, but loan was processed as a 6 year loan. Also, I had put a 500 dollar deposit on vehicle but fortunately noticed I was never credited with for the deposit. More

Britni Akers was a fantastic help in setting up my appointment and Drake Vangness was a true professional throughout the whole process appointment and Drake Vangness was a true professional throughout the whole process More

Some people are Good others Not So Much Greg the General Manager was Great to work with Manager was Great to work with More

I reached out about a new set of tires and got a call back from Emily very quickly. She was an outstanding service advisor over the phone and I miraculously got her in person as well. She did an excellen back from Emily very quickly. She was an outstanding service advisor over the phone and I miraculously got her in person as well. She did an excellent job of helping me! More

Emily and Tyler specifically are SO helpful, I appreciate that they greet me by name, have eye contact, and communicate SO well! They are the reason I continue to make the commute from Plymouth, BRAVO! that they greet me by name, have eye contact, and communicate SO well! They are the reason I continue to make the commute from Plymouth, BRAVO! More

Great service! Friendly, helpful, and knowledgeable associates. Very clean service and waiting area. Safe location for vehicle service. Friendly, helpful, and knowledgeable associates. Very clean service and waiting area. Safe location for vehicle service. More

Overall good experience. Ordered part. waited for it to arrive and it was installed and original price that was quoted was honored. friendly staff. Ordered part. waited for it to arrive and it was installed and original price that was quoted was honored. friendly staff. More

Overall good. They set expectations, they were met. However had to bring my car back in to get the bolts/pins put back on that hold the cover on the bottom of my c They set expectations, they were met. However had to bring my car back in to get the bolts/pins put back on that hold the cover on the bottom of my car. Otherwise everything else was good. Very friendly, and wanted to make sure they could meet my needs. Make note, I own a 1/2,500 made Electric Car. More

Outstanding service again by Walser! The Walser technician called me, as my wife listened, and after the call my wife said; they talk about your car like it's a patient in a doctors offi The Walser technician called me, as my wife listened, and after the call my wife said; they talk about your car like it's a patient in a doctors office. She was right! The Walser crew was great. Quick, upfront, informative and easy! Truly Effortless. More