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Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Lucedale, MS

4.5
171 Reviews
Call Service Center (601) 673-4796

171 Reviews of Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Sort by
May 02, 2025

It was a very good experience thank y'all. Need to put the tea back in the waiting room not everyone wants coffee. More

by William Westbrook
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
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May 01, 2025

Great She was very friendly and sympathetic to my circumstances She was great great great More

by Sundaymcleod38
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
May 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re so glad to hear she was friendly and compassionate during your visit. It means a lot to know her support made a difference—thank you for sharing!

April 26, 2025

The work was done way. The waiting area was clean. The work was done quickly. The waiting area was clean. Leah was nice. More

by Kimdees
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 26, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Happy to hear the work was completed quickly and that our waiting area made your visit comfortable. Leah will appreciate the mention! We’ll be here whenever you need us next.

April 22, 2025

I had the transmission filter changed, oil change, and axle oil changed. All went well. More

by southet
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 22, 2025 -

southet responded

Thanks for the great service.

April 17, 2025

The service was good. I am very pleased. Oil change and lube on April 10 and they told me I needed new tires. I had the tires changed on April 16th. I am glad we have Walt More

by candjglawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear you’re pleased with the service and that everything was taken care of in a timely manner. It’s great to know we could help keep you safely on the road—thank you for trusting us!

April 15, 2025

Explained our options and seems very comparable to other places we have used Very friendly folks More

by Tina.tompkins54
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad our team could clearly explain your options and provide a competitive, friendly experience. Thanks for giving us the opportunity to earn your business!

April 11, 2025

Finally a dealership that knows how to treat their customers. From sales to service it’s always been a great experience. More

by mr.kevincrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

That means a lot to us! We work hard to make every part of the experience—from sales to service—top-notch. Thanks for your continued trust and support!

April 09, 2025

Very good. Service was available when requested. Personnel were helpful and friendly. Service department was prepared for the vehicle and then notified me immed More

by Cweubanksjr
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear everything went smoothly and that our team was ready and responsive. Thanks for the kind words—we appreciate you trusting us with your vehicle!

April 08, 2025

Had my oil changed and tires balanced, thank you for the speedy service on my van. More

by chawley71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Hawley
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

You’re very welcome! We’re glad we could get you in and out quickly. Thanks for trusting us with your van—we’re always here to help!

April 03, 2025

Although WM made good on their errors after I returned my vehicle the second time, they did not return my vehicle in the working order I gave it to them. More

by southernturner13
Recommend Dealer
No
Employees Worked With
Madison Fairley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Fairley
Report | Print
Apr 05, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear that your vehicle wasn’t returned in the condition you expected, even after the issue was addressed. Phillip Pogue, our General Manager, would appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to him at 601-466-8474. Your feedback is important to us, and we want to ensure your concerns are fully addressed.

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