Watertown Ford

Watertown Ford was by far the best Ford dealership that I visited. I went to a Ford dealership in Winchester and was very disappointed with the customer service. I’m so glad I took the time and went to Wat visited. I went to a Ford dealership in Winchester and was very disappointed with the customer service. I’m so glad I took the time and went to Watertown! More

Went to the dealer today to inquire about the Ford Bronco. I spoke with the Sales Manager (Michael O'Brien) who informed me that they did not have any 4 door Bronco's in stock. When I asked about Fo Bronco. I spoke with the Sales Manager (Michael O'Brien) who informed me that they did not have any 4 door Bronco's in stock. When I asked about Ford incentives for Memorial Day, the sales manager laughed and stated that Watertown Ford marks up the Bronco for $10,000 over MSRP and that there were not any incentives. When I told him that Ford has warned the dealerships not to price gauge he just started rambling. Don't waste your time with this dealership. More

I had an easy experience at Watertown Ford. They definitely respected my time which is so important to me. I didn't feel like I had to dodge and weave on sketchy add-ons either. Very very pleas They definitely respected my time which is so important to me. I didn't feel like I had to dodge and weave on sketchy add-ons either. Very very pleasant experience and would recommend this dealership without hesitation. Mike and his son are fantastic! More

Ordered and purchased a high demand ford performance vehicle from Watertown. My experience was excellent against a sea of horror stories from those shopping at other dealers. Honest and fair pricing up vehicle from Watertown. My experience was excellent against a sea of horror stories from those shopping at other dealers. Honest and fair pricing up front, held to their word on delivery. Made every step transparent and easy. if ford diverted their allocations to dealers like this it would improve their brand image and perception of car buying experience overnight. well done Watertown ford. More

Posts cars without price. .. Shady business. They just do it to get your contact information and sell it. .. Shady business. They just do it to get your contact information and sell it. More

Came in with a lease from another state, and they told me that they had no interest in helping me out, that it wasn't worth their while and I should look for another dealer even though on the Ford website it that they had no interest in helping me out, that it wasn't worth their while and I should look for another dealer even though on the Ford website it says I can purchase my lease from any participating Ford Dealer. When I told them I was a Veteran and needed help, one of the employees said, "why does that matter, so am I!", instead of trying to help me solve the problem. Brutal customer service, brutal salesmanship, brutal experience all around. I strongly, strongly recommend not going here for anything. They are lazy, disrespectful and extremely poor at their jobs. More

Patrick O. and Stan T. were extremely helpful in Sales and made it a breeze to buy! In the past, Service Department has been GREAT! QuickLane Department has been GREAT! Parts Department has been helpfu and made it a breeze to buy! In the past, Service Department has been GREAT! QuickLane Department has been GREAT! Parts Department has been helpful in the past and was GREAT! Finance Department More

After I paid off my car the remaining few payments no more than three payments left I came to pay off and they told me I can’t take it and they wanted more money that I signed a different agreement for l more than three payments left I came to pay off and they told me I can’t take it and they wanted more money that I signed a different agreement for leasing instead and they took it for me then then with all the money without returning anything and actually they were asking for 9000 more dollars for me to buy it instead if I wanted. More

Special Order Mustang GT Worked with Eric Langmead on special ordering a 2019 Mustang GT. Very laid back and low pressure guy, transparent about the process (allocation, wait Worked with Eric Langmead on special ordering a 2019 Mustang GT. Very laid back and low pressure guy, transparent about the process (allocation, wait time) and pricing and worked with me to get the best combination of discounts and incentives. Kept in touch about progress and provided me with resources to track the vehicle myself as well. Everything ended up exactly as specified, very satisfied with the experience and glad I went with Watertown Ford. More

Kenny, Mechanic Mechanics are always forgotten. But they are the ones who make it all happen. It’s almost like a chef in the kitchen. The server gets the tip. But wha Mechanics are always forgotten. But they are the ones who make it all happen. It’s almost like a chef in the kitchen. The server gets the tip. But what about the chef? I want to thank mechanic Kenny from Watertown Ford. Kenny did a great job replacing my fuel pump. Thank you Kenny! More