Webb Chevy

Service Department going above and beyond their duties. Today I was at Palermo's across from Webb Chevy for a funeral luncheon for my friend a veteran Marine and retired Cook County Sheriff. One of the att Today I was at Palermo's across from Webb Chevy for a funeral luncheon for my friend a veteran Marine and retired Cook County Sheriff. One of the attendees, a disabled Marine veteran, had his fan belt break right in front of Palermo's. My friend's sons and I were trying to fix it for him but we ran into problems. I crossed the street and walked over to Webb Chevy where I met Service Manager, Mike Lewis. After I told him the problem and asked if we could possibly borrow a jack, he responded that he could do better than that. He went to 2 service employees, Vincent Sroka and Ean Tolbert, who had already punched out for the day. He asked them if they would do a favor for him and their country. They responded that they would be happy to help. They packed some tools in their truck and drove across to Palermo's and fixed the belt. They were under the van in the rain. Two very nice young men. I tried to give them some money for their troubles, and they refused saying "no" they were just happy to help. These Webb Chevy employees were our heroes today. Thank you Mike, Vincent and Ean. Daniel Little, Sr. More

A COMPLETE NIGHTMARE!!!!! I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! hours of time sitting at your facility, I get my Corvette back and not only does the new antenna not work, my radio does not work, my cars door locks are all screwed up,I have major electrical issues going on all of which started the day I pulled out of your lot with the new antenna which worked for 10 minutes and then everything went dead. I bring it back and the first day, they could not get to it in the 6 ADDITIONAL hours I was there. I made another appointment and after 7 HOURS MORE!!!, the car is given back to me with nothing fixed and told it was nothing they did and told me I had to find a part that is discontinued.The part I was told to get DOES NOT EXIST!!! I have called and spoken to Mike Lewis (ONCE) who said he would call me RIGHT BACK after he spoke to the Tech who checked out the car but he did not!! I called numerous times after and was told he was busy and would call me back and I also left to many voicemails to count with no return call. I had absolutely NO ISSUES with any of the the above stated problems until the service dept at Webb Chevrolet Oak Lawn got a hold of my car (My Radio And Antenna Still Worked, Antenna Had A Slight Bend And You Can Not Replace Just The Antenna I Was Told) and now they are freezing me out and failing to fix problems I am now told by a shop that does nothing but work on Corvettes that it is a certainty that the problems were caused by the Webb service dept as I explained how I watched the installer actually install the antenna through a window on a over head door and he stated (he had to use the braille method,IE, install the lower components by touch as a lift was not available for my car so he crawled under a Corvette. That's about 8-10 inches of space and he is screwing things and connecting things with out even being under the car to see what he's doing!! I am going to continue and try and work this out for a few more days (I will be going into their shop one of those days)and will update if I am successful. Wish Me Luck But I Am Not Holding My Breath For A Breakthrough!! More

Very nice and professional. Very professional friendly with a smile. Clean environment make sure all questions are answered and you understand everything they are saying willing Very professional friendly with a smile. Clean environment make sure all questions are answered and you understand everything they are saying willing to work with you whatever needs you have. More

Satisfaction Salesperson was very polite and courteous and very informative He was also very helpful with the minor problem I had with engine light and when it was Salesperson was very polite and courteous and very informative He was also very helpful with the minor problem I had with engine light and when it was done he kept in touch to make sure everything was OK More

Disappointed I am very upset with the customer service I received Tom Z on a car that was purchased ten days ago. I came in Monday to complain about the tires to t I am very upset with the customer service I received Tom Z on a car that was purchased ten days ago. I came in Monday to complain about the tires to the sales rep who sold me the car. Then today to speak with the manager Tom Z about the tires as well. I was told by Tom Z to that these tires were in excellent shape, needless to say these tires are five years old are beginning to dry root. I cannot believe that after purchasing this vehicle that I now must buy brand new tires. This is not how customers or women customers should be treated. I would not recommend any woman and the elderly to purchase a vehicle from this location. More

Service Always a good experience whenever I bring my car in for service. Staff are friendly,professional and informative about car care. Tech provided needed Always a good experience whenever I bring my car in for service. Staff are friendly,professional and informative about car care. Tech provided needed recommendations More

Passenger headlight went out. Neil help us get the problem solved after the driver headlight went out 3 days prior to the passenger headlight. Gave us a reasonable discount because Neil help us get the problem solved after the driver headlight went out 3 days prior to the passenger headlight. Gave us a reasonable discount because we just had the vehicle serviced. We were very satisfied with our service. Great job. More

Service Would like to thank Neil Abdul. Neil was very polite. I was welcome when I first step in the door. Was told about what maintenance work was needed, th Would like to thank Neil Abdul. Neil was very polite. I was welcome when I first step in the door. Was told about what maintenance work was needed, the price, and the wait time for my vehicle. More

Satisfied customer After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired and purchased a new Malibu. Webb Chevy in Oak Lawn not only met, but exceeded my needs. Thank you. More

Kudos to Matt Niewied, the service rep. Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge and sloshing sound, an oil change and tire rotation, et al were performed. More