Wellesley Mazda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mitch Harris, Anthony, and Team

My Review of Wellesley Mazda:
What a wonderful--dare I say enjoyable?--experience!

Last night, I took a trip out to Wellesley Mazda with my boyfriend, Anthony, who had his sights set on a new Mazda 3, 2.5. After weeks of research and planning, Tony knew exactly what he wanted -- and knew, too, that he didn't want to be haggled, hassled, etc. (you know, all that unpleasant stuff so many of us have experienced during the car-buying process ... )-- and so we set out together to try and claim the prize.

IMMEDIATELY, we were greeted with a smile and a handshake by Mitch Harris, one of the dealership's wonderful Sales & Leasing Consultants. After a brief wait (as the team worked to locate the car Tony had inquired about -- the exact car he had envisioned for himself), the three of us were off on a test drive. As Tony drove and I played with all the fancy buttons and looked in all the compartments, Mitch told us about the car, the dealership, himself, and what to expect from the buying process ... all without being the least bit pushy or entering into that hard-sell territory that so many of us potential purchasers fear and loathe the most.

After the drive (which was excellent!), we sat down and got into the nitty-gritty of things. Mitch listened carefully and patiently as Tony talked about his purchase plan -- what he wanted and what he didn't want -- and then Mitch filled in some gaps, asking questions along the way. NEVER ONCE was either Tony or myself pressured, mislead, pressed, or rushed into anything. In fact, Mitch -- and the rest of the Wellesley Mazda team -- was completely professional, patient, attentive, friendly, humorous, efficient and totally genuine.

Ultimately (we spent about an hour and a half total at the dealership), Mitch brokered a deal -- with the help of others -- to get Tony his perfect car (and I do mean perfect -- from the color of the car, to the specs, and so forth) at the right price. And, it was all totally painless!

Please trust me when I say that THIS IS THE PLACE to buy or lease your next car! I can honestly say that I have never -- either directly or indirectly -- experienced such a pleasant car buying experience, or left a dealership feeling so positive. The team at Wellesley Mazda really believes in building a customer base by making the customer happy ... this just makes all the difference. Go for it!

Ask for Mitch!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darren and Alex

My Review of Wellesley Mazda:
When I first entered the Wellesley Mazda dealership, I was treated nicely by the General Manager Darren. And later Alex, the marketing director, joined in our conversation. Darren offered me a good deal and I was very happy with it. He is patient, friendly, and professional. He was able to respond quick to my questions and did not have me wait for a long time.

I had a great time at this dealership and would definitely recommend it to my friends at my school.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Fred Stoudemire, Greg Flowers, Dan McBride, Darrren Bonanno

My Review of Wellesley Mazda:
A truly superb purchasing experience! My experience began on DealerRater.com where I wanted to determine who might be the best to deal with from Boston to Hartford and Providence. I knew that I wanted a Mazda3 and phoned Wellesley Mazda based on their high DealerRater ratings. Darren took my call (after bus. hours--unbeknownst to me) as he was putting in work for the Federal CARS Program. He spoke to me like an adult the entire time. I visited Wellesley Mazda the very next afternoon. Dan McBride, Fred Stoudemire, and Greg Flowers greeted me promptly and professionally. They were told of my interest in the Mazda3 and gave me as much attention--and space--as I wanted. We arrived at the vehicle price without any gamesmanship. They knew that I had already done my homework--but at the same time were very confident in their prices and their reputation for outstanding service during, and after, the sales experience. Al (Finance) even located a better loan rate for me within seconds through J.P. Morgan/Chase. The entire team was very patient and helpful with me as a Connecticut resident who would have to visit the CT DMV before returning with my plates for final drive-off. The car was prepared maticulously. Fred explained everything about the Mazda3 very well. I will make the extra drive from Connecticut to have my Mazda serviced at Wellesley Mazda even though a Connecticut Mazda dealership is only 20/25 minutes from my home.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: salesman dan mcbride

My Review of Wellesley Mazda:
We contacted this dealership to get a comparison price and saved many hundred's of dollars. We gave our numbers on price and trade which was accepted immediately. They had the sales and financing paperwork ready to go and it took under 45 minutes to drive in and drive away in the new car...highly recommended!! The new car prep was perfect.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Burke, Dan Evans, Darren Bonanno

My Review of Wellesley Mazda:
I feel that both the sales and service teams over at Wellesley Mazda do an exceptional job. From handling my original lease, to the buy-out to any minor service issues that have come up they have made everything proceed seamlessly. The entire staff goes above and beyond when it comes to customer service. With my most recent visit, I had emailed one night informing the dealership about an issue with my drains. I received an immediate response back, but even better I received a phone call first thing the next morning. They let me know that everything was all set, new parts had been ordered and they would arrange a time for me to bring the car in. They have been very pro-active with anything I bring to their attention. It is for this reason I have already sent two friend and family members to them to buy cars and will continue to do so in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wayne

My Review of Wellesley Mazda:
Great Dealer! Very friendly, honest, and fair! Other dealers put much more pressure on us to get a deal done. Staff was extremely friendly, comical, and helpful! Wayne was a great salesman! Would definitely recommend and would return!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John (Service dept).

My Review of Wellesley Mazda:
Overall I'm very happy with Wellesley Mazda. We were happy with the sales department when we purchased our car and I've been very pleased with the loyalty program and service department so far. The loaner car offered during service is unbeatable. We'll most likely purchase another vehicle from Wellesley Mazda in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Sun, Joe Shaker, Daryl

My Review of Wellesley Mazda:
What a great dealership - honest salespeople, courteous service, great selection. What more can you ask for!!! I was on the lookout for a fun ride. I had been shopping around at a variety of dealerships and the experience was just terrible - high pressure, abusive - in short no fun at all. I came to Wellesly Mazda and the experience was completely different. A great sales staff that helped me pick the right car for me. A no hassles test drive. A straight-forward price and I was in my Speed 3 the next morning. I've been back for service which has (surprisingly) been an even better experience! I highly recommend this dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Higgins

My Review of Wellesley Mazda:
After having bad experiences with local dealers and a bait and switch from a dealer outside of New England I emailed my lowest quote to Wellesley. They responded within an hour or so saying that they could meet the price (which was over $700 under invoice) and that they had the car I wanted coming in at the end of the week. I gave them a call and everything was quick and easy so I put down a downpayment. On Monday morning we received a call that the car was in early. Went to the dealership the next day and had probably the best car buying experience I have ever had. Customer service was top notch. I was treated like I had paid sticker even though they were meeting my under-invoice offer. They welcomed my whole family and entertained the kids while my wife and I filled out paperwork. At no point during the paperwork process did they try any trickery or tack on any expensive offers. Everyone was friendly and pleasant and it was just great. As soon as I came home I sent them an email thanking them for the great service. I will absolutely be back. After being beaten up by so many other sleazy salesmen it was really refreshing to deal with people who actually seemed happy to sell me a car. Awesome.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service mechanic

My Review of Wellesley Mazda:
I had a decent experience getting my car serviced (typical maintenance plus investigation for some faulty parts). The mechanic was very professional and courteous, and called me a few times to detail what he was doing and how they were progressing. The service was completed within the day and I picked up my car with no hassle in the evening.

I realize this is not description of my experience is not outstanding/unusual in any way, but I'm adding this because some of the other Mazda dealerships around Boston have gotten pretty bad service reviews so I wanted folks to know that Wellesley Mazda was a reasonable option.

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